Very helpful staff, showed us arrange of matteress to test before buying one that was right for us
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We were served by a friendly and helpful Steve in the Solihull showroom. He pointed out the various mattresses available, but then left us alone to inspect them. He touched base with us a couple of... See more
Company replied
We were greeted by Jess who was very pleasant & helpful. She showed us to the bed we were interested in buying & left us to try the various mattresses out. There was no pressure to purchase, so while... See more
Company replied
On entering the store we were greeted in a friendly manner by the salesman, who encouraged us to look around and try out the mattresses. He did not hover around us whilst we looked but he was knowle... See more
Company details
About Bensons For Beds - Solihull495
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G3 Solihull Retail Park, B90 4LD, Solihull, West Midlands, United Kingdom
- 1217454529
4.6
Excellent
116 reviews
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Great customer service
Went in to see the selection of beds the member of staff gave us some info and we went away to compare and decide. We went back the next day and were extremely pleased with the service from the member of staff that we bought our new bed
4 January 2024
Friendly well informed staff and good pricing
Friendly well informed staff - good advice and no pressured selling.
Price was competitive and the manager was responsive to price comparisions against other retailers when concluding the deal.
31 December 2023
Really friendly and helpful
1 January 2024
The staff in the shop were very…
The staff in the shop were very friendly and helpful and not pushy. They were lovely with my young son who was trying to choose a mattress. Great service Thankyou
30 December 2023
An enjoyable experience.
Above all the staff were very knowledgeable. They allowed us to look around in general and to ask for information in our own time. We appreciated this sales policy rather than being 'in your face'. Thank you.
30 December 2023
Very friendly and helpful service.
30 December 2023
The manager was excellent
The manager was excellent , left us too have our own time then came over to offer help and advice. Great customer service!
29 December 2023
Excellent service
Excellent service. Personalised professional and passionate customer service
Andy was just brilliant
Very approachable and considerate
12 December 2023
May use AI-assist with repliesRead more
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Dont waste your money
We bought three beds & mattress and two bedroom wardrobes both five door panels. We bought these from the branch in shirley Solihull which has closed now "good riddance". Worst decision I've ever made the bad & mattresses fell apart after two & half years literally the beds broke the wood that used was of the most cheapest quality, went to the store to complain it was as if they were deaf. The wardrobes one in white & one in charcoal grey great for about two years then the sides on both came off. It took them five months to build these wardrobes I thought i was buying bespoke proper jointed furniture but this is just plywood stuck together with wood glue. Again the store just shrugged its shoulders.
30 July 2022
Unprompted review
Reply from Bensons For Beds - Solihull495
Hi Mohammed,
We're sorry to hear you're unhappy with your product. We have reached out to you via Trustpilot to request some more information.
-Team Bensons
The person of seller helped me a lot to…
The person of seller helped me a lot to find my appropriate mattress. He was great in information and selling options. I am happy of my purchase because of him.
20 July 2023
Reply from Bensons For Beds - Solihull495
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
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