Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... See more
Location
Switch locationUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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See what reviewers are saying
We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... See more
Company replied
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... See more
Company replied
Friendly, well informed staff at Solihull branch - no pressure selling. Pros and cons on each choice clearly described. Careful delivery and assembly excellent (despite the heatwave!) with all packag... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Solihull
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, United Kingdom
4.6
Excellent
173 reviews
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The customer service is outstanding
The customer service is outstanding! The seller Mr Andy couldn’t be more helpful! Really appreciate the approach and assistance! Now we expect the product will be same level as the Customer Service!
29 March 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you taking the time to share your experience. We are so glad to hear that you received outstanding customer service and helpful assistance. We hope you enjoy the product, Megan at Customer Care
My recent experience with Bensons.
The plastic cover the mattress was in was clearly dirty. There was a mark on the mattress. The mattress protector I purchased, the bag it was in, the handle was torn off. Overall, the experience was disappointing due to the delivery of my mattress and how my items were received. Totally disappointing and a shame, as my experience purchasing the mattress was very good. The delivery men were unfriendly and unprofessional.
27 March 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience. We're sorry the delivery and condition of your mattress and protector were not satisfactory. We'll address the issues with our delivery team and packaging to ensure better service in the future. Thank you, Megan at Customer Care
Excellent professional advise
Your sales assistant Jess was most informative and helpful which made my purchase and decision much easier
21 March 2025
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback! We're so glad to hear that our sales assistant's knowledge and support made your purchase decision easier. Take care, Megan at Customer Care
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback regarding our sales team and service. We are happy to hear that you are very satisfied with us! Take care, Megan at Customer Care
Quick and easy
Very well looked after by a knowledgeable, pleasant and helpful young lady sales assistant. 😀
16 March 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience with our sales assistant! We appreciate your kind words and are glad she was so helpful. Take care, Megan at Customer Care
Amazingly helpful
Amazingly helpful. Considerate to my needs. Nothing was too much trouble. Explained all I needed to know. Delivery was well within time frame.
11 March 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're so happy to hear that our team was helpful and considerate of your needs! It's great to know the delivery was prompt and that we met your expectations. Thank you, Megan at Customer care
Appreciating the buying experience
The sales representative, Stephen was nice & helpful. I had plenty of time to try & compare a few mattresses without any time pressure in the shop. I made order for the mattress. I will give further review once the mattress is delivered.
6 March 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that the sales representative was helpful and that you had a good experience in our shop. We appreciate you taking the time to share your initial impressions, and we look forward to your further review after delivery! Take care, Megan at Customer Care
Bensons beds very knowledgeable
Very knowledgeable and friendly manager, with the right amount of help and left us to try all the options, but on hand when needed. Could not have had a better experience.
28 January 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience! It's great to know that our manager's knowledge and approach met your needs so well. Thank you for your feedback, Megan at Customer Care
Great experience all round
I was attended to by Jess, who couldn’t have been more helpful. I’ve had the experience before - often! - of sales assistants in bed showrooms going straight into a hard sell, and ‘hovering’ around while I tried out mattresses. Jess did neither. She gave me an overview of the mattresses I was interested in and then left me in peace to try them without any pressure. She was nearby should I need to ask questions, but I felt totally unhurried and unpressured, and this is what enabled me to make my decision. It’s also what made me feel confident about buying from Benson’s! She offered to give me a quote for the mattress I liked - again without pressure - which made the purchase (later that day, by telephone) a breeze. I couldn’t be happier with the service I received.
16 February 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience. It's great to know that you felt comfortable and unpressured during your visit, and we appreciate you mentioning how helpful our team member was. Thank you for sharing your feedback, Megan at Customer Care
I was welcomed in a friendly manner and…
I was welcomed in a friendly manner and offered some really good advice about purchasing a mattress. I was then invited to try out the mattresses and left to do so with my sister and my friend. I loved the fact that the sales assistant wasn’t constantly giving all the sales patter whilst I was looking.
8 February 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience. We're happy to hear that you were welcomed in a friendly manner and offered helpful advice. It's great to know you appreciated being left to try out the mattresses without constant sales pressure. Take care, Megan at Customer Care
Reply from Bensons For Beds - Solihull
We appreciate you taking the time to leave us this great review! We are so happy our service was efficient for you. Thank you, Megan at Customer Care
Thank you to your star colleague Carole…
Thank you to your star colleague Carole - great service
22 January 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you had a great experience with our colleague. We appreciate you taking the time to share your positive feedback!
Take care,
Megan at Customer Care
Great customer care
Great customer care from showroom to delivery. Order of three mattresses processed without a problem.
2 January 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you had a great experience with our customer care from the showroom to the delivery of your three mattresses. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Solihull
We appreciate you noting our helpful and friendly staff and pressure-free environment. Thank you for the wonderful review, Megan at Customer Care
Sales assistance Gabby was excellent
I was greeted by a lovely Guy called Gabby at the Solihull Sears branch, he took me around the shop showing me numerous different ottoman options opening up the beds showing me various colours also. He then applied discounts which knocked the price down for me. Gabby is such an asset to your team really pleased with the service. Later that evening I called back he took payment over the phone making the whole process easy. Thanks Gabby, you were brilliant!
14 January 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience at our Solihull Sears branch. It's great to know that you found our team member helpful and that they made the purchase process easy for you. We appreciate your feedback, Megan at Customer Care
Great customer service
Gillian, the sales person was very helpful and knowledgeable about the product that we were thinking of buying, she made it easy for us to decide on what was best for us.
15 January 2025
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience with us. We're happy to hear that our team member's expertise made it easy to decide on the best product for your needs. Take care,
Megan at Customer Care
Good service and helpful staff
Visited in store to try the mattresses and look at bed frames. The staff were great and very helpful.
Purchased online due to not being able to get back to store before the sale ended.
11 January 2025
Reply from Bensons For Beds - Solihull
We're glad you found our staff helpful during your visit! We appreciate you taking the time to share your experience and are happy that you purchased online. Thank you, Megan at Customer Care
Jill at the solihull branch
Jill at the solihull branch. Was brilliant and gave great advise and service . Brilliant choice and price
9 January 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the advice, service, choice, and price you received. Thanks for your feedback, Megan at Customer Care
Great friendly service
Great friendly service, very helpful without being pushy. Found just what we wanted easily.
7 January 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate your feedback and are so glad you found our team helpful and friendly. We're happy to hear that you found what you wanted easily! Take care,
Megan at Customer Care
Purchase experience
No pressure and showed us all ranges of products before we chose Pleasant assistance so thank you
8 January 2025
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback! We're glad our team provided pleasant assistance and showed you our product ranges without pressure. Thank you, Megan at Customer Care
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