The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assist... See more
Company replied
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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See what reviewers are saying
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised. Delivery and assembly of bed was great. Can... See more
Company replied
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortabl... See more
Company replied
The staff at Southampton were great. Very friendly and helpful especially Amber. Thank you to the two chaps who put it all together too, sorry didn't catch ur names. If you are moving the delivery add... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #27 of 85 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
653 reviews
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The mattress is great, but delivery was shocking
The mattress is great, but the delivery was shocking. Delivery guys were supposed to take the mattress to the room, but told us they couldn’t get it up the stairs, blamed everything on the shop assistants and left myself and my daughter to struggle and get the mattress up to the bedroom.
27 July 2026
Reply from Bensons For Beds - Southampton151
Thank you for taking the time to leave your feedback.
We're pleased to hear that you're happy with your mattress, but we're sorry to learn that you were disappointed with the delivery experience.
Our delivery teams always aim to complete deliveries safely and, where possible, take items to the room of your choice. However, there are occasions where access restrictions or concerns about potential damage to customers' property may prevent this. This can include narrow stairways, tight turns, or the risk of damaging valuables and items displayed on shelves or nearby furniture. We will ensure your feedback is passed on to the relevant team for review, as we are always looking for ways to improve our service and communication.
Thank you again for bringing this to our attention.
Excellent customer service in store and delivery.
Excellent customer service in store. Knowledgeable & friendly. We were updated regularly with our order and delivery, which arrived exactly when advised.
Delivery and assembly of bed was great.
Cannot fault Benson beds at all throughout whole process.
22 July 2026
Reply from Bensons For Beds - Southampton151
Thank you for your excellent review! We're delighted to hear that you received knowledgeable and friendly service in store and that you were kept informed throughout your order journey. It's great to know your delivery and bed assembly went smoothly and arrived exactly as advised.
We truly appreciate your kind words and are thrilled that we provided such a positive experience from start to finish. Thank you for choosing Bensons! 😊
Our experience from start to finish was…
Our experience from start to finish was excellent. We were kept up to date throughout the waiting time.
22 July 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience from start to finish. It's great to know that our regular updates kept you informed throughout the waiting period. We really appreciate your feedback and hope you enjoy your new purchase😊
All good and great advice
23 July 2026
Reply from Bensons For Beds - Southampton151
We're so glad to hear you found our advice helpful and that everything was good! We appreciate your positive feedback.
Team Bensons
Professional service from sales…
Professional service from shop sales staff, the communication of progress of the order, to the delivery staff on the day.
Really pleased all round with Bensons for beds.
19 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear about the professional service you received from our sales staff, the clear communication regarding your order, and our delivery team. It's wonderful that you are really pleased with us!
Thank you for your positive review - Lauryn at Customer Care 💜
No pushy salesman very nice experience…
No pushy salesman very nice experience buying a bed here. Salesman was helpful and knowledgeable. Delivery was great. The guys even took their shoes off to go upstairs. Bed is lovely and so comfortable. Only problem is there were some pulls on the mattress. I phoned and this was sorted asap. So no issue.
17 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear about your very nice experience with us! It's wonderful that our salesperson was helpful and knowledgeable, and that your delivery was great, with our team even taking their shoes off. We're glad the mattress issue was sorted quickly.
Team Bensons
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Well laid out showroom wiith good range.
19 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear that you found our staff helpful and knowledgeable, and that you appreciated our well-laid-out showroom and good range. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Southampton151
We are so pleased you found our team member helpful and polite, and that they provided you with informative assistance. We truly appreciate your kind words!
Team Bensons
On time and safely delivered.
19 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear your delivery arrived safely and on time. Thank you for your feedback!
Team Bensons
Well informed on purchase
Well informed on purchase, delivery good and after 1 night bed is comfortable.
9 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased you felt well-informed about your purchase, that the delivery was good, and that your bed is comfortable after the first night! Thank you for your kind feedback.
Plenty of choices for wardrobes and no…
Plenty of choices for wardrobes and no pushy salesmen, I measured the unit that her indoors wanted and went back and ordered it
Sorted a delivery date that suited us and everything went smoothly from the staff at the store to the delivery Guys. Very impressed and a pleasure
9 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear you found plenty of wardrobe choices and appreciated our non-pushy sales approach. It's wonderful that ordering and delivery went smoothly, from our store staff to the delivery team.
Excellent service polite and very…
Excellent service polite and very helpful salesperson great experience
10 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased you received excellent service and found our salesperson polite and very helpful. Thank you for sharing your great experience!
Team Bensons
Really knowledgeable and helpful staff…
Really knowledgeable and helpful staff that helped us choose the correct bed and mattress for our son
5 July 2026
Reply from Bensons For Beds - Southampton151
We're so pleased our knowledgeable and helpful staff assisted you in choosing the correct bed and mattress for your son. Thank you for your wonderful feedback!
Shopping for kids beds
Shopping for kids beds - only shop in retail park with actual kids beds for display - would of liked to have had some more on display - staff very helpful and smooth process
3 July 2026
Reply from Bensons For Beds - Southampton151
Thank you for your feedback! We're glad to hear our staff was helpful and the process was smooth. We appreciate your suggestion for more kids' beds on display and will take it into consideration.
Reply from Bensons For Beds - Southampton151
We appreciate your feedback!
Team Bensons
Great delivery
Kept me informed about delivery. Delivery men were fantastic, working in extreme heat. They carried a heavy mattress up over a green to my house and took one away. They were friendly and cheerful.
27 June 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear we kept you informed about your delivery! It's wonderful that our delivery team was fantastic, friendly, and cheerful, especially while working in extreme heat and carrying your heavy mattress.
Team Bensons
I was helped by Azad in the Hedge End…
I was helped by Azad in the Hedge End branch. He was really helpful, knowledgeable and made the whole process very simple. Delivery was on the assigned date and time (despite being one of the hottest days of the year) and the guys were again polite, helpful and got the job done quickly. Would definitely recommend Bensons.
27 June 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear that our team member was helpful and knowledgeable, making the process simple. It's wonderful that delivery was on time and our delivery team was polite and efficient. Thank you for your kind recommendation!
Team Bensons
The staff at Southampton were great
The staff at Southampton were great. Very friendly and helpful especially Amber. Thank you to the two chaps who put it all together too, sorry didn't catch ur names. If you are moving the delivery address ensure you do it asap as we left if ten days until delivery date and the delivery got moved out by 4 days.
29 June 2026
Reply from Bensons For Beds - Southampton151
We're so pleased to hear our Southampton team provided such friendly and helpful service, especially Amber. It's wonderful that the chaps who assembled everything did a great job. We appreciate your feedback regarding the delivery address change and will take this into consideration.
Team Bensons
Excellent experience at Southampton branch
We had an excellent experience at the Southampton branch yesterday and I wanted to share how impressed we were with the service we received.
We arrived shortly before closing time (around 7:30pm, with the store closing at 8pm), and despite it being late in the evening, the staff were incredibly welcoming, friendly and professional.
In particular, Azad provided outstanding customer service. From the moment we arrived, he made us feel completely comfortable and under no pressure whatsoever. Initially, we had only come into store to try a Simba mattress as we were planning to purchase at a later stage.
However, thanks to Azad’s friendly, knowledgeable and genuinely helpful approach, he took the time to understand what we were looking for and introduced us to another option, the iGel mattress, which we were extremely impressed with in terms of both quality and value for money.
What really stood out was that at no point did he use any pushy sales tactics. Instead, his professionalism and customer-focused approach gave us confidence in making a decision. In fact, although we had no intention of purchasing on the day, we decided to place our order immediately because of the excellent service we received.
This was genuinely one of the best retail experiences we have had in a long time, and Azad deserves recognition for the difference he made to our purchasing decision.
We would absolutely recommend Bensons for Beds based on this experience.
26 June 2026
Unprompted review
Reply from Bensons For Beds - Southampton151
We are delighted to hear about your excellent experience at our branch. It's wonderful to know that our team provided such welcoming, friendly, and professional service, even close to closing time. We truly appreciate your kind words and recommendation.
Team Bensons
Amazing customer service in store
Amazing customer service in store. Really did everything perfectly. Bed delivery was on time. Deliverers were courteous and pleasant. Carrying the bed to our room and even offer a few tips for easier assembly. Amazing service all round
19 June 2026
Reply from Bensons For Beds - Southampton151
We're so pleased our team provided amazing service in-store and during delivery. It's wonderful that our deliverers were courteous and helpful. Thank you for your kind feedback!
Team Bensons
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