It was her demonstration of kindness however it was her perfect demonstration of patient, warm human factor that stood out. Eg, I was feeling hot and she asked her colleague to reduce the temperatu... See more
Company replied
Location
Switch locationUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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See what reviewers are saying
Great customer service with Sanjay at Staples Corner He was patient and took real interest in what I required. Great service from beginning to end! Delivery team L and G friendly and provided an effi... See more
Company replied
Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... See more
Company replied
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... See more
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Company details
About Bensons For Beds - Staples Corner537
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom
- 2084386743
4.7
Excellent
301 reviews
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Kind helpful and very knowledgeable…
Kind helpful and very knowledgeable service from manage Amit
31 May 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We are so glad to hear you received kind, helpful, and knowledgeable service. We appreciate your positive feedback and support, Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Raj was really good, excellent customer service listened to what we wanted and advised on best bed and mattress really happy 😊
29 May 2025
Reply from Bensons For Beds - Staples Corner537
We're so happy to hear that our staff provided excellent customer service! It's great to know that you are really happy with the bed and mattress you chose. Thanks for your review, Megan at Customer care
Choice Made Easy
There are so many companies selling beds and mattresses and varying reviews, so I headed into Bensons for Beds with some trepidation. Luckly, I dealt with Amit at Staples Corner. He managed to narrow our needs down to just a couple of mattresses, making our choice easy. Thank you Amit.
20 May 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had a positive experience in our store. It's great to know that our team member helped you narrow down your choices and made the decision process easier. Thank you for your feedback, Megan at Customer care
The sales assistant was very helpful
The sales assistant was very helpful, took her time to explain everything
24 May 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that the sales assistant was so helpful and thorough. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Sanjay from the Staples Corner store…
Sanjay from the Staples Corner store has been very helpful.
24 April 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words about Sanjay at our Staples Corner store! We're thrilled to hear he provided excellent service and we'll be sure to pass along your praise to him. We appreciate your business! Sleep well, Team Bensons💜
Very helpful and informative and…
Very helpful and informative and listened to our needs.
21 April 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind review! We're so happy to hear that our team was able to provide you with helpful and informative service while listening to your needs. - Team Bensons 💜
A worthwhile experience
Had a wonderful experience.
Sales man was pleasant, patient and helpful regarding product availabilities, offers and insight on orders online.
Very good customer services with a thumbs up!
18 April 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for the glowing review! We are thrilled to hear that our sales team provided great customer service and helpful insights. Thank you for choosing our business and we can't wait to assist you again in the future.
Ahmet the manager of the store was very…
Ahmet the manager of the store was very helpful, knowledgable and delightfully patient.
13 April 2025
Reply from Bensons For Beds - Staples Corner537
Thank you so much for your kind words, we're thrilled to hear that Ahmet provided such excellent service during your visit. We pride ourselves on having knowledgeable and patient staff members, and we're glad to hear it made a positive impact on your experience. We look forward to seeing you again soon! 😊
Well organised showroom and knowledgable staff
I liked how your showroom at Staples Corner is organised. It was easy to see all the options I was interested in. The sale person was knowledgable and very helpful. It was easy and straightforward to organise the finance arrangement.
13 April 2025
Reply from Bensons For Beds - Staples Corner537
Thank you for your kind words! Our team at Staples Corner takes pride in creating a well-organized showroom for our customers to easily explore their options. We're happy to hear our knowledgeable staff and finance arrangements made your experience straightforward.
Bensons Staples Corner: Highly recommended
I visited the staples corner store with my family to choose an adjustable bed for my elderly mother. We were served by Sanjay who was extremely welcoming and made us all feel comfortable. He showed us what the store had to offer in line with our requirements and proved to be extremely knowledgeable. I can't fault our experience in the store and will happily recommend Bensons Staples corner to others.
1 March 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you and your family felt welcomed during your visit. We appreciate your kind words about the service you received while choosing a bed for your mother. Thank you for recommending our store, Megan at Customer Care.
We ordered an orthopedic mattress from…
We ordered an orthopedic mattress from Bensons for £1500. When we placed the order, everything seemed fine, and the salesperson never informed us that the mattress might have a strong smell of dampness or gas, which could last up to 10 days.
Yesterday, after waiting eight days, we finally received the mattress and got rid of our old one. However, within a few hours, we noticed a terrible musty, damp, and moldy odor coming from the new mattress. The smell is so strong and unbearable that we can’t even stay in the bedroom—it’s nauseating and has given us headaches. Despite keeping the windows open in this cold weather, the odor won’t go away.
Both my spouse and I suffer from back pain, and now For two nights, we have been sleeping on blankets in the living room, which is extremely uncomfortable.
We contacted Bensons today, and they refused to help. They told us this smell is “normal” and that we need to wait 10 days. If the smell persists after that, they might send someone to inspect it. Only after we purchased the mattress did they mention that a sticker on the mattress warns about the smell, but we were never informed about this at the time of purchase.
I do not recommend buying from Bensons—it’s been a nightmare.
20 February 2025
Reply from Bensons For Beds - Staples Corner537
We're very sorry you're experiencing this issue with your new mattress. It's concerning to hear about the strong odour and the discomfort it's causing. We appreciate your patience with allowing us to put this right for you. Thank you for your feedback, Megan at Customer Care
Sales person knowledge and experience
Sales person knowledge and experience helped decide purchase.
11 February 2025
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that our salesperson's expertise aided your decision. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that our salesman was polite and helpful and that the purchase was explained well. We appreciate your positive feedback, Megan at Customer Care
Sales team was very pleasant and help…
Sales team was very pleasant and help me to find a new bed I can’t wait for my bed to arrive
13 February 2025
Reply from Bensons For Beds - Staples Corner537
We're so pleased that our sales team provided a pleasant experience and helped you find a new bed. We hope you enjoy it when it arrives! Take care, Megan at Customer Care
Fatima was excellent and her attention…
Fatima was excellent and her attention to details that matched my needs was next to none.
5 February 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had such a positive experience! We appreciate you mentioning the attention to detail that met your needs so well. Thank you, Megan at Customer Care
Fatuma was great
Fatuma was great
She took as through every details of the beds i was inquiring
4 February 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback regarding the detailed assistance you received. Take care, Megan at Customer Care
Great experience, pain free ordering
Sanjay approached me as soon as I walked in the door and asked if I needed assistance. He showed me multiple options, the benefits of each and asked directing questions to help narrow down the choices to those that fit my needs. Once we had decided on the frame, headboard and mattress it was a painless process to go through the order and complete payment.
4 January 2025
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had a painless experience. It's great to know that the assistance you received helped you find exactly what you needed. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Staples Corner537
We appreciate your feedback and are glad you valued our advice and presentation.
Take care,
Megan at Customer Care
Super efficient and friendly
7 January 2025
Reply from Bensons For Beds - Staples Corner537
We are so happy to hear that you found our team efficient and friendly. Thank you for your feedback, Megan at Customer Care
The man who served us was very helpful…
The man who served us was very helpful and polite.
He was experienced man about his job .
1 January 2025
Reply from Bensons For Beds - Staples Corner537
We appreciate you mentioning the helpful and polite service you received from our experienced team member. We're glad you had a positive experience, Megan at Customer Care
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