Wow what a breath of fresh air, Benson for beds at stevenage is, We were so impressed with the customer service we received,from Connor, from start to finish there was no pressure just a relax envir... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
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See what reviewers are saying
I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased... See more
Company replied
Around six weeks before delivery , found a visit to our local Besons to be really helpful, with an unrushed consultation. You don't buy a bed that often and so taking time chosing is time well spent,... See more
Company replied
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and... See more
Company replied
Company details
- #75 of 228 best companies in Bedroom furniture shop
- #38 of 114 best companies in Bed shop
- #27 of 85 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.7
Excellent
474 reviews
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Brilliant service
Brilliant service from first walking into the showroom to hassle-free delivery
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wow what a breath of fresh air
Wow what a breath of fresh air, Benson for beds at stevenage is, We were so impressed with the customer service we received,from Connor, from start to finish there was no pressure just a relax environment and Connor answer every question we had.
To be honest we was going to check out all the other bed companies in the area, but did not bother as the service was so good.
Well done Guys
14 July 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such excellent customer service and created a relaxed environment for you. We're delighted you felt no pressure and had all your questions answered.
They were so helpful and also delivery…
They were so helpful and also delivery was great. Thank you
12 July 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased you found our team helpful and that your delivery experience was great. Thank you for your kind feedback!
An unrushed consultation.
Around six weeks before delivery , found a visit to our local Besons to be really helpful, with an unrushed consultation. You don't buy a bed that often and so taking time chosing is time well spent, The delivery team were very professional.
5 July 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased you found your consultation helpful and unhurried. It's wonderful that you took your time choosing and that our delivery team was professional. Thank you for your kind feedback!
The delivery was on time and the staff…
The delivery was on time and the staff was very efficient.
Unfortunately they didn't put the base together, and as I live alone I had to get my children to come and do it. Apparently I hadn't paid for the service but I wasn't offered it when I ordered the bad.
3 July 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you sharing your experience. We are glad to hear the delivery was on time and our staff was efficient. We sincerely regret that the bed base assembly was not completed and that the option wasn't clearly presented during your order. We are reviewing our ordering process to ensure this service is offered more clearly in the future.
Highly recommend end to end service
Excellent customer service when purchased in store, Amazing wardrobe…quality better than expected…delivery and installation superb highly recommended for a standalone wardrobe vs a built in!
3 July 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased you received excellent customer service and are delighted with the amazing quality of your wardrobe. It's wonderful to hear that delivery and installation were superb!
Lazy Delivery Team
Delivery team would not take my mattress upstairs unless I signed a waiver invalidating my warranty.
Very poor lazy delivery guys looking to get away quickly. I ended up signing the waiver to get the mattress upstairs......the mattress is great hopefully nothing goes wrong
2 July 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Thank you for taking the time to leave your review.
We're pleased to hear that you're happy with your mattress, however we're sorry to learn of your concerns regarding the delivery experience. Our delivery teams will not force a mattress around tight bends, staircases or through restricted access points where there is a risk of damage to the product or property. We're sorry that you were left feeling dissatisfied with the service you received. We will ensure your feedback is shared with the relevant team for review.
Excellent Sarah at Stevenage Store
Excellent Sarah at Stevenage Store. All communication before delivery. Excellent delivery men setting up bed, removing old bed. Explainations to every question. And a lovely comfortable bed!
3 July 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided excellent communication and that our delivery men were so helpful. We hope you enjoy your lovely comfortable bed!
Team Bensons
Despite having ordered my bed and…
Despite having ordered my bed and headboard on 1 May, when the bed was delivered on 26 June, there was no headboard. I have to wait a further 4 weeks for the headboard ☹️
However, Andy and Steve who delivered the bed in 35 degrees heat did a fantastic job and they deserve 10 stars!
29 June 2026
Reply from Bensons For Beds - Stevenage493
We sincerely apologize for the headboard not arriving with your bed delivery, especially after such a long wait. We understand your frustration with the additional delay. We are, however, very pleased to hear our delivery team provided excellent service under challenging conditions. We are working to ensure your headboard arrives as soon as possible.
Team Bensons
Benson's know how to sell beds…
I was served by a very helpful young man called Connor at your Stevenage- Roaring Meg branch. I only went in the shop to research a Kingsize Ottoman bed frame. I found the Kingsize and also purchased a double Ottoman bed and extra firm mattress. He explained and assisted in helping me decide the best option and there was no pressure to buy. Thank you again Connor, I look forward to my delivery next week.
16 June 2026
Reply from Bensons For Beds - Stevenage493
We are so pleased to hear about your positive experience at our Stevenage- Roaring Meg branch. It's wonderful that our team could assist you in finding the perfect bed frames and mattress without any pressure. We hope you enjoy your delivery next week!
Team Bensons
Excellent experience easy ordering
Excellent experience easy ordering, prompt delivery arriving on time and helpful instructions highly recommended
10 June 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased you had an excellent experience with easy ordering, prompt delivery, and helpful instructions. Thank you for your recommendation!
Team Bensons
The young lady in the store in…
The young lady in the store in Stevenage was very helpful and patient with me. While trying the beds she recomended.
12 June 2026
Reply from Bensons For Beds - Stevenage493
We're so glad our team member provided helpful and patient assistance. We appreciate you sharing your positive experience with us.
Team Bensons
Knowledgeable service
We were greeted with a really knowledgeable shop assistant called Paul, he was very helpful and knew exactly what we wanted. He explained everything perfectly. Infact he was so good that we ended up buying 2 double bases and 2 mattresses. Thank you Paul.
1 June 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're so pleased you had such a positive experience with our colleague. It's wonderful to hear their knowledge and helpfulness led to you finding exactly what you needed. Thank you for your kind words!
Team Bensons
Staff super helpful and not pushy
Staff super helpful and not pushy, got ourselves what we wanted at a bargain price
3 June 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased our team provided helpful, non-pushy service and you found a bargain! Thank you for your feedback.
Team Bensons
Reply from Bensons For Beds - Stevenage493
We're glad you had a great experience! Thank you for your feedback.
Team Bensons
Didn't feel pressurised instore but was…
Didn't feel pressurised instore but was given good advice and guidance on what to consider,
21 May 2026
Reply from Bensons For Beds - Stevenage493
We're so glad you felt no pressure and received helpful advice and guidance. Thank you for sharing your positive experience!
Team Bensons
Brilliant service from Sophie, Craig and Kev!
Service was excellent from initial experience browsing all the way through buying with Sophie @ Stevenage. The delivery from Craig and Kev was amazing and they showed great humour trying to navigate the 2x king size Mattresses up two separate small, tight cottage staircases. All done with great professionalism and care.
22 May 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear about your excellent experience, from browsing to delivery! It's wonderful that our team provided such professional service and even a bit of humor with those tricky staircases. Thank you for sharing your positive feedback!
Team Bensons - Jess
As we entered the store …
As we entered the store we were approached by a member of staff who asked if we would like any help, which we did, the lady was very knowledgeable and very professional, answered all our queries, and found us exactly what we were looking for and within budget. We left the store a very happy couple.
12 May 2026
Reply from Bensons For Beds - Stevenage493
That's wonderful to hear! We're so pleased that our team could assist you in finding exactly what you needed within your budget. Thank you for sharing your positive experience! ✨
Team Bensons - Jess
I brought an item in Bank Holiday.
I brought an item - Bank Holiday.
Item was ok, when I picked up and got hope ( it had pen on the headboard ).
Customer services very unprofessional .
I brought item out if good faith, never did i expect the item I brought to have pen on it .
Left dissatisfied , on my item I brought!!
Never again , will I buy from Bensons for beds .
4 May 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We're truly sorry to hear about the issue with the headboard and your disappointment with our customer service. We appreciate you bringing this to our attention and will review your feedback internally to improve.
Team Bensons
Reply from Bensons For Beds - Stevenage493
We're so glad to know our salesperson and delivery people were helpful and efficient! Thank you for your positive feedback.
Team Bensons
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