Jake helped us with out mattress/bed frame shops we've been to many other shops in person and looked online. His customer service was excellent and helped us save some money too! Their own brand mattr... See more
Company replied
Location
Switch locationUnit 1d Roaring Meg Retail Park, London Road, SG1 1XN Stevenage, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience of buying an expensive mattress from bensons has been mixed. I chose bensons because I thought they had a good level of expertise. I went in store in Hertfordshire where they had a tool... See more
Company replied
Sarah was excellent! She was extremely knowledgeable and helpful. She gave good, clear information on all the products we looked at. She was also very friendly and approachable.It made it very easy fo... See more
The staff were excellent, exactly what my partner and I wanted. They were very knowledgeable about current discounts, details of clearance items, delivery options etc. All without being overly pushy.... See more
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Stevenage493
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1d Roaring Meg Retail Park, London Road, SG1 1XN, Stevenage, Hertfordshire, United Kingdom
- 1438312172
4.7
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second to none service from Bensons
Bensons were excellent in keeping me informed both prior to and on the delivery day. Thoroughly recommend them and Steven B and John H who made the process so efficient.
5 March 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
Gillian Shaw,
We appreciate your feedback! It's great to hear you were well-informed before and on delivery day. We're glad the process was efficient for you, and we appreciate your recommendation.
Team Bensons
Helpful,friendly staff
4 March 2026
Reply from Bensons For Beds - Stevenage493
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Bensons For Beds
We had such a great experience from start to finish. The customer service was excellent, and there were so many beautiful design options to choose from.
We really appreciated being able to take our time to decide without feeling rushed or pressured. Tara gave us outstanding service, offering plenty of options and explaining each step clearly and honestly. Her friendly and professional approach made the whole process enjoyable.
We can’t wait for our new bed to arrive! Thank you so much for all your help, Tara. You were absolutely amazing.
1 March 2026
Reply from Bensons For Beds - Stevenage493
Elif Castrillon Madrigal,
We're so pleased to hear you had a great experience. It's wonderful that you appreciated the beautiful designs and the relaxed atmosphere. We're especially happy that you found the service outstanding and helpful. Thank you for your kind words; we appreciate your feedback.
Team Bensons
Well done Bensons.
The staff were very helpful but not pushy.
Leaving us to browse the store at our leisure before seeking their expert advice.
When it transpired that the mattress we insisted on buying, even though the member of staff did try and nudge us towards a firm not extra firm needed replacing. This time we listened more intently and bought what turned out to be the correct one which we would not give up for anything.
21 February 2026
Reply from Bensons For Beds - Stevenage493
Mrs Lewis,
We're happy to hear that you found our staff helpful and not pushy, and that you were able to browse at your leisure. We appreciate you sharing your experience and are glad you found the perfect mattress!
Team Bensons
Excellent service and delivery
Excellent service and delivery
Very helpful delivery men Adrian & Graham
27 February 2026
Reply from Bensons For Beds - Stevenage493
MRS STEPHANIE JOHNSON,
We appreciate you sharing your positive experience! We're so glad to hear our delivery team was helpful and that you received excellent service.
Team Bensons
Really good service from start to…
Really good service from start to finish. No drama no pushy salesman. Quick service. Delivery guys very helpful and efficient
26 January 2026
Reply from Bensons For Beds - Stevenage493
Thanks so much for your 5 star review Sandra! Wonderful to know everything was straightforward, pressure‑free and handled quickly. The delivery team will be pleased to hear your kind words,
Megan at Customer Care
A Good Experience.
The manager of the Stevenage store was very professional and helpful in guiding us through each stage of the process of choosing a bed and made it a stress free experience.
We put it on a Home Buy Purchase and it was another 3 months before we exchanged and were able to finally put in our order. The manager rang to check whether we had moved and was always very understanding.
The delivery was good as well, so we would highly recommend the Benson's experience.
18 February 2026
Reply from Bensons For Beds - Stevenage493
Thank you so much for sharing your experience! We’re delighted to hear the Stevenage store manager made choosing your bed completely stress‑free. It’s wonderful that they stayed in touch during your Home Buy Purchase process and kept everything smooth and understanding throughout. We’re also glad the delivery went well. We truly appreciate your recommendation,
Megan at Customer Care
Very helpful and friendly staff
Very helpful and friendly staff. A good choice of mattresses.
13 January 2026
Reply from Bensons For Beds - Stevenage493
We're so happy to hear you found our staff helpful and friendly! It's great you found a good choice of mattresses. Thanks for sharing.
Stewart - Team Bensons
Super efficient service…
From Bensons very helpful in store assistant Connor to the helpful updates re our order and its delivery date etc to the driver John and his assistant Brian both efficient and helpful we would not hesitate to recommend Bensons.
19 February 2026
Unprompted review
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're happy to hear that our in-store assistant and delivery team were so helpful. We value your recommendation!
Stewart - Team Bensons
Reply from Bensons For Beds - Stevenage493
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; it means a lot to us. Thank you for your positive review Lynn – Lauryn at Customer Care 💜
Excellent service from shop to delivery…
Excellent service from shop to delivery and installation. Very trustworthy and reliable. Great delivery team
8 February 2026
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback! We're so happy to hear you received excellent service from the store to delivery and installation. It's great the team was trustworthy and reliable.
The manager at the store in Stevenage…
The manager at the store in Stevenage was a pleasure to deal with throughout the whole process
7 February 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your positive experience. We're so glad to hear that you had a great experience with the manager!
Reply from Bensons For Beds - Stevenage493
We're delighted to hear that our knowledgeable staff was very helpful, and the service was perfect! We appreciate your positive feedback.
Reply from Bensons For Beds - Stevenage493
Thank you for your lovely review Ray! We’re delighted to hear you received excellent help in our Stevenage store and that your delivery arrived on time. It’s great to know our staff were helpful throughout your experience. We really appreciate you taking the time to share your feedback with us,
- Megan at Customer Care💜
Reply from Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Good service
Good service, good information, good product, delivered on time and with care
24 January 2026
Reply from Bensons For Beds - Stevenage493
We appreciate your positive feedback. We're happy to hear that you received good service, information, and product, delivered on time and with care.
Good service
20 January 2026
Reply from Bensons For Beds - Stevenage493
Thank you for your positive feedback!
Great from start to finish
Friendly and helpful in store. Very good communication throughout. Swift and pleasant delivery.
23 January 2026
Reply from Bensons For Beds - Stevenage493
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team friendly and helpful, and the delivery swift.
We had excellent help in store and the…
We had excellent help in store and the delivery service was perfect.
We were kept informed when delivery would be and on the day the two guys who delivered were very efficient and polite.
22 January 2026
Reply from Bensons For Beds - Stevenage493
We're happy to hear that you received excellent help in store and that our delivery service met your expectations! It's great to know our team was efficient and polite. Thank you!
The staff member service was very…
The staff member service was very pleasant and helpful did her best to get us a great deal
12 January 2026
Reply from Bensons For Beds - Stevenage493
We're so pleased to hear that our staff member was pleasant and helpful and secured a great deal for you. Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.