Amazing service love this store the staff are great.Davie showed us the electric ottoman.Absolutely a no brainer.My previous were storage minus electric too heavy a was scared it would fall me.We fin... See more
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Location
Switch locationUnit 1c Springkerse Retail Park, FK7 7TL Stirling, Stirlingshire, GB
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See what reviewers are saying
We visited the branch in Stirling to look for a new bed for our daughter’s bedroom. Carol was excellent. She greeted us straight away and asked us questions to find out exactly what we were looking fo... See more
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Simon at Stirling was so knowledgeable and welcoming. Made the experience so enjoyable and found the perfect bed (and mattress)! I would recommend anyone looking to buy a bed or find out which mattres... See more
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We were left to look at the beds and bedroom furniture at leisure. Paul the sales person was very polite and helpful towards us purchasing our new bed, headboard and mattress. We didn't feel under any... See more
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Company details
About Bensons For Beds - Stirling750
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1c Springkerse Retail Park, FK7 7TL, Stirling, Stirlingshire, United Kingdom
- 1786474926
4.8
Excellent
507 reviews
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Excellent service from Autumn
My recent visit to your store can only be described as one of total satisfaction. On entering store we were warmly welcomed by Autumn who proceeded to take us through the process of selecting and receiving the correct bed, this was achieved by trying out various mattresses, measuring of bed base, design and fabric of Bed base. At no time did I feel obligated or pressured into the purchase. We were not rushed into our decision and were actively told to take time and consider our decision. After selection of bed, Autumn then proceeded to discuss in full the options of finance, again going over each part several times to ensure we made the correct decision for us. We can only thank Autumn for her professionalism, patience and kind manner in which our experience was made stress free.
14 January 2026
Unprompted review
Reply from Bensons For Beds - Stirling750
We're happy to hear that you had a satisfying store visit. It's great to know that the assistance you received made the selection process stress-free. We appreciate your positive feedback regarding the professionalism and patience shown during your experience.
Autumn was sales lady and she was…
Autumn was sales lady and she was excellent in understanding what was needed
15 January 2026
Reply from Bensons For Beds - Stirling750
We appreciate you sharing your experience. We are so glad to hear that our sales team understood what you needed and provided excellent service.
Lots of different options
Lots of different options to try and had a good discount on. One charge was a bit unclear and on phoning was clarified and apology given on it not being made clearer during the sale
14 January 2026
Reply from Bensons For Beds - Stirling750
Thanks so much for the review! 🎉
Great to hear you enjoyed all the options (and the discount — always a win!).
Sorry one of the charges wasn’t super clear at first, but we’re glad the team could clear it up quickly. If you ever need anything else, we’re only a call away!
Megan at Customer Care😊
Helpful staff
Maria was extremely helpful and knowledgeable - she made the whole process of picking a new mattress easy and fun.
2 January 2026
Reply from Bensons For Beds - Stirling750
Thank you so much for your lovely review! 😊 We’re thrilled to hear Maria made choosing your new mattress both easy and fun — that’s exactly the experience we want for every customer. We’ll be sure to pass your kind words on to her!
We’d love to serve you again in the future.
Megan at Customer Care
Post-sale communication needs attention
Shop experience was fine, product, staff and price all good, finance was good and delivery team were fine. However, other than one or two key emails, post-purchase communication from Bensons was poor, including on the day of delivery, when the tracking app proved completely useless.
5 January 2026
Reply from Bensons For Beds - Stirling750
We appreciate your feedback and are happy the in-store experience was positive. We're sorry our post-purchase communication and tracking system fell short of expectations. We'll review this to improve our service. Thank you for the review - Lauryn at Customer Care.
Excellent service from Autumn today at…
Excellent service from Autumn today at Stirling branch. Thanks for helping us choose the perfect bed for us. Can’t wait for delivery very soon!
10 January 2026
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so glad Autumn gave you fantastic service at Stirling and helped you find the perfect bed – enjoy your new purchase! 💜 Thank you for your positive review - Lauryn at Customer Care
Its was an interesting and very good information ok experience
Very helpful and put my mind at ease when i asked questions
10 December 2025
Reply from Bensons For Beds - Stirling750
We’re so glad our team could answer your questions and put your mind at ease – that’s exactly what we aim for! Thank you for your positive review - Lauryn at Customer Care 💜
Marie was fantastic and explained…
Marie was fantastic and explained everything perfectly.
5 January 2026
Reply from Bensons For Beds - Stirling750
Thank you for sharing your feedback Mr Young! We’re so pleased to hear Marie was fantastic and explained everything perfectly. We’ll make sure she gets the recognition she deserves! 😊
- Megan at Customer Care
The salesman was great and excellent…
The salesman was great and excellent knowledge regarding beds
2 January 2026
Reply from Bensons For Beds - Stirling750
Thank you for your feedback Lynn! We’re so glad our salesperson could share their expertise and make your experience great. We’ll be sure to pass on your kind words!
Thanks again for your support—it means a lot!
Megan at Customer Care
Clear advice
Clear advice, positive customer service and listening to the customer. Sounds simple but not our experience elsewhere.
1 January 2026
Reply from Bensons For Beds - Stirling750
Thank you for sharing! We’re delighted our team could provide clear advice and truly listen to your needs – that’s what great service is all about.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care!
Carol
Carol was very helpful and friendly, took the time to get the right product for me
As were the rest of the staff
5 January 2026
Reply from Bensons For Beds - Stirling750
Thank you for your lovely feedback Mrs Annand! We’re delighted Carol and the team took the time to help you find the perfect product.
Thank you once again for your kind words. We're always here if you need anything further,
Megan at Customer Care!
As always excellent service x
3 January 2026
Reply from Bensons For Beds - Stirling750
We appreciate your continued support and are so glad you are happy with our excellent service! Thank you for your feedback.
Stewart - Team Bensons
Helpfull spent time with me lovely staff
2 January 2026
Reply from Bensons For Beds - Stirling750
Thank you for your feedback Kandy! We’re so glad our lovely staff took the time to help and make your experience enjoyable.
Until next time, take care,
Megan at Customer Care!
Excellent service team knowledge and range of products
I was given plenty of time and didn’t feel rushed although on both occasions the store was busy overall at Stirling I spoke to Paul David and over the phone Autumn who were all very helpful polite and made sure we were considering the right products for us and our home I wouldn’t hesitate to return based on service levels and we are excited to receive our new bed and just hope it meets our expectations
I was impressed with the product knowledge and the team were able to answer all of my many questions without hesitation
29 December 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so glad Paul, David, and Autumn gave you plenty of time, answered all your questions, and made the process stress-free – that’s fantastic service! Thank you for your positive review – Lauryn at Customer Care 💜
Love the sleep pro machine!
Maria was fantastic and made us feel at ease. She talked us through choosing the correct mattress and helped us make the best choice for both of us. We were very glad when we came back that she was there again so we could buy with her. Really personable and approachable without being pushy which was nice. Will definitely be back when we need a new bed for the spare room!
30 December 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We're happy to hear that you felt at ease and well-supported during your mattress selection. It's great to know that our team member helped you make the best choice and that you appreciated their approachable manner. Thank you for your positive review – Lauryn at Customer Care 💜
A very personal service
Autumn provided a very personal and helpful service to us. She explained our options carefully. We are very happy with our new bed.
3 December 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We love hearing this! Autumn will be so pleased her care and knowledge helped you choose the right bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Fantastic customer service
Simon was fantastic at the Stirling store. Very knowledgable, he provided great detail on the different types of mattresses without bias towards any one type/brand. There was no hard sell, which is what we needed and wanted. He gave us time on our own to test, explore and discuss what we wanted, again with no hard sell. He was able to answer all of our questions and we felt really relaxed with Simon, and fully informed when making our decision. Thanks again.
19 December 2025
Unprompted review
Reply from Bensons For Beds - Stirling750
We’re so pleased to hear Simon made your experience relaxed and informative! Knowledgeable guidance without any pressure is exactly what we aim for, and it’s great to know you felt confident in your decision. Thanks for sharing! 💜 Thank you for your positive review – Lauryn at Customer Care
Carol took good care of me and ensured…
Carol took good care of me and ensured I understood all procedures
18 December 2025
Reply from Bensons For Beds - Stirling750
We're glad you felt well-cared for and that everything was clearly explained. Thank you for your positive feedback; we appreciate it.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
Great sevice
Great service both in store and delivery. Delivery man was very helpful and polite. Also salesperson.
14 December 2025
Reply from Bensons For Beds - Stirling750
We're happy to hear that you had a positive experience with both our in-store and delivery service. We appreciate your kind words about our team!
The sales person was so helpful
The sales person was so helpful, let us try the beds we thought were best for us. Had us in the bed generator to let us see our sleeping pattern, and we bought the mattress of our hopeful new dreams.
10 December 2025
Reply from Bensons For Beds - Stirling750
We appreciate your feedback! We're happy to hear that our sales person was so helpful and that you found the perfect mattress for your needs. Thank you for sharing your experience. Stewart - Team Bensons
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