As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... See more
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Location
Switch locationUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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See what reviewers are saying
We walked into the shop in telford and was immediately put at ease. No pushing for a sale just great advice and friendly helpful service. The matress that was sold to us is absolutely 💯 the best we h... See more
I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the... See more
Company replied
Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more
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Company details
About Bensons For Beds - Telford737
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom
- 1952216803
4.8
Excellent
384 reviews
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Very helpful staff
Very helpful staff, David and Kerry, who knew their stuff. I was very impressed with the quality and price of the goods I bought.
4 September 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We appreciate you noting our helpful staff and the quality and price of your purchase. We're so glad you were impressed with your experience.
Thank you,
Megan at Customer Care
Very helpful easy straight forward…
Very helpful easy straight forward purchase wasn’t hounded whilst choosing which is a bonus informative of different options very happy
5 September 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found your purchase easy and informative. We appreciate your positive feedback, Megan at Customer Care
Excellent customer service from Colin
Excellent customer service from Colin. Clean tidy easy to shop store. Very helpful and welcoming staff.
3 September 2025
Reply from Bensons For Beds - Telford737
We appreciate you taking the time to share your positive experience! We're happy to hear that you found our staff helpful and the store clean and easy to shop in.
Take care,
Megan at Customer Care
Dealt with the manager David at the…
Dealt with the manager David at the Telford store. Very efficient and helpful. Listened to what we wanted and provided what we were looking for without any hard sell. We placed an order for an adjustable bed, very competitive price and a really good deal. This is the third bed we have bought from Benson's.
29 August 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our team member efficient and helpful during your visit to our store. We appreciate you sharing that you received a competitive price and a really good deal. Thank you for your continued business, Megan at Customer Care
The manager was extremely informative…
The manager was extremely informative and helpful in assisting us to make or choice of mattress.
21 August 2025
Reply from Bensons For Beds - Telford737
Thank you for your glowing review! We take pride in providing exceptional customer service and are thrilled to hear that you had such a positive experience with our manager. Rest easy on your new mattress!
My purchase of small Double
Telford Benson for Beds
All staff were very helpful and gave time to explain everything
And my small Double bed is just right side for two average size adults for our guest room
The delivery Drivers where very careful with our purchase thank you Paul and Ian very nice Guys
8 August 2025
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for the glowing review of our Telford location! We're delighted to hear that our staff provided excellent customer service and that your new bed is just the right fit for your guest room. We'll be sure to pass along your kind words to Paul and Ian. Thank you for choosing Benson for Beds, Megan at Customer Care
Cheap, collapsing products not covered in meaningless warranty
Absolutely awful customer service and completely meaningless 5 year warranty.
Spent £2500 on double bed and mattress 2 years ago. Last month part of the divan base collapsed in on itself and therefore the mattress, no matter how many times we rotate, is now misshaped too as it has no structure or support underneath it.
After having spent £2500 with a 5 year guarantee was expecting some sort of help/support from customer services, instead I was repeatedly told it was my problem, my fault and they wouldn't do anything about it. Was told he could tell from photo i mustve dropped something on it to thej be told it could be gradual damage??
When purchasing the bed we were pressured in to buying all sorts of additional extras and repeatedly promised any fault would be rectified for up to 5 years, which is what actually convinced us to purchase from here. What an absolutely discusting lie.
There must be serious quality issues for products to just collapse within 2 years.
Cheaper higher quality products are available elsewhere, I wouldn't but so much as a pillow from this awful company again.
29 July 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We're sorry to hear about the issues with your bed and the warranty experience. We have contacted and will work with our internal team for a resolution. An update will be with you as soon as possible.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care
Reply from Bensons For Beds - Telford737
Thank you so much for your positive feedback! We strive to always exceed our customers' expectations and we are thrilled to hear we were able to do that for you, Megan at Customer Care
David in the Telford Store was so…
David in the Telford Store was so helpful and knowledgeable about the company and its products he is an expert in his field and a credit to the company
22 July 2025
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for taking the time to share your experience, we are thrilled to hear that David provided excellent service at our Telford store. Our team takes pride in offering knowledgeable and expert assistance to all of our customers. We appreciate your kind words and will be sure to pass them along to David. We look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We pride ourselves on providing top-notch service and product knowledge without any pressure to buy. We're glad you had a positive experience with us, Megan at Customer Care
Great service & saff very knowledgeable…
Great service & saff very knowledgeable & good advice on the different mattress & help us lot at picking the right one can't wait for the new mattress now
14 July 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind review! We are thrilled to hear that you had a great experience with our knowledgeable staff and received helpful advice while selecting your new mattress. We can't wait for you to try out your new mattress and have a great night's sleep, Megan at Customer Care
A Good Experience
The whole experience of choosing and purchasing a new mattress was made easy and pleasant by the knowledge and patience of the store manager David.
Having ascertained the type of mattress that would suit us best and shown us the various options we were then left to make our own decision in our own time.
Thank you.
20 June 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We are so happy to hear that our store manager, David, was able to make your mattress shopping experience easy and enjoyable. We believe in empowering our customers to make their own decisions and are glad you found the perfect mattress for you. Sweet dreams, Megan at Customer Care
We have not yet been contacted about…
We have not yet been contacted about the discrepancies identified and when replacement s will take place, which I gertis poor customer service.
9 July 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We regret that you have not been contacted about the issues and replacements. The relevant team will contact you within 72 hours to provide further updates.
Thank you for bringing this to our attention.
Megan at Customer Care.
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We are dedicated to providing exceptional service and we are glad to hear that we were able to assist you. We hope to have the pleasure of seeing you again in the future, Megan at Customer Care
Excellent friendly store staff
27 June 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! Our store staff takes great pride in providing friendly and exceptional service to all of our customers. We appreciate your support and hope to see you again soon!
Take care,
Megan at Customer Care.
Came to bensons for beds last Sunday
Came to bensons for beds last Sunday, mainly looking for a mattress. Every bed mattress are so easily labelled with clear pricing information. The sales lady Kerry was so nice explained in detail everything we wanted to know. Came home with all the information we wanted then ordered what we wanted every step was clear and Kerry went above and beyond making the whole process a breeze. Couldn't have been more happier with the service we received. No hard sell for the more expensive items I would definitely buy again from bensons.
28 June 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our pricing clear and that you received excellent service. We appreciate your positive feedback regarding your experience and are so glad the process was a breeze. We appreciate your recommendation. Take care, Megan at Customer Care
Knowledgeable and friendly staff
Knowledgeable and friendly staff. I have been a customer with Bensons for years. Tried other bed companies and still came back to Bensons. Thank you
11 May 2025
Reply from Bensons For Beds - Telford737
We appreciate your continued loyalty over the years. It's great to know our knowledgeable staff made your experience a positive one. Thank you for your feedback! Take care, Megan at Customer care
Excellent store service
Kerry was so helpful and engaging, she understood exactly what I wanted and did not rush me in anyway.
She had a very good understanding of all the beds, mattresses, headboards etc. She explained how beds and mattresses had developed since my last purchase from Benson's. I felt very comfortable in making my choices for the guest double bed, mattress and headboard, and because of this I ordered a second single bed, mattress and headboard, for our small room. I am anticipating the same level of professionalism as I received when my last bed was delivered during lockdown.
9 May 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our team member helpful and engaging. It's great to know that they understood your needs and provided you with a comfortable shopping experience. We appreciate your feedback., Take care, Megan at Customer care
Kerry the best
Kerry who looked after us was very knowledgeable and had a sense of humour.
10 May 2025
Reply from Bensons For Beds - Telford737
Thank you for your review! We are thrilled to hear that Kerry provided you with exceptional service. Our team takes pride in their knowledge and we are glad you were able to enjoy a humorous experience with us. We hope to see you again soon!
The sales assistant wasn't pushy at all…
The sales assistant wasn't pushy at all left us to look around by ourselves
3 May 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind review! We truly value our customers' shopping experience and aim to provide a comfortable and relaxed environment. We appreciate your feedback and hope to see you again soon.
Sleep well, Team Bensons💜
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