The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... See more
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Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
Company replied
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
Company replied
Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
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Company details
About Bensons For Beds - Thurrock561
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
- 1708869617
4.8
Excellent
386 reviews
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Bed put together professionally
The team arrived well on time and bed was put together really well and without much hassle. The team respected the property and cleared up after they finished putting the bed together.
19 March 2026
Reply from Bensons For Beds - Thurrock561
Thank you Paul! We’re so glad the team arrived on time and assembled the bed so smoothly. Great to hear they respected your home and left everything tidy — we really appreciate your lovely feedback,
Megan at Customer Care
Helpful staff polite delivery men
Helpful staff polite delivery men.
We got what we asked for.
7 March 2026
Reply from Bensons For Beds - Thurrock561
Harry Saunders,
We're happy to know our staff and delivery team were helpful and polite, and that we were able to meet your expectations. Thank you!
Team Bensons
Polite helpful sales staff
Polite helpful sales staff. Good variety of items to view. Fair price. Short delivery time. Pleasant delivery drivers.
Thank you
5 March 2026
Reply from Bensons For Beds - Thurrock561
Karen Clifford,
We appreciate you sharing your positive experience! We're happy to hear that our sales staff was helpful and that you were pleased with the variety and delivery.
Team Bensons
Service average but finance options helped choose Bensons for Beds!
Experience was okay - felt the customer service initially was not great.
We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight away.
We did eventually get service, forgot his name, but he was nice.
The payment arrangement is the only thing that was niche to choosing Bensons for Beds! That really helped choosing with them.
2 July 2025
Reply from Bensons For Beds - Thurrock561
Thank you for sharing your experience with us. I’m sorry to hear that the initial customer service didn’t meet expectations — waiting around while others are served first can be really frustrating, and we appreciate you highlighting it. I’m glad that once you were seen, the colleague who helped you was friendly and made the experience better. It’s also great to hear that our payment options helped make your decision easier. Thank you again for the honest feedback — it really helps us improve,
Megan at Customer Care
Delivery arrived at time promised ,
Delivery arrived at time promised ,
Freindly delivery men no problem ordering bed .
19 February 2026
Reply from Bensons For Beds - Thurrock561
Thank you for your feedback Robert! We’re delighted to hear your delivery arrived right on time and that the delivery team were friendly and helpful. We’re also pleased to know ordering your bed was easy and trouble‑free. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Staff were very helpful
17 February 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your positive feedback! We are so glad to hear our staff was helpful.
very good service
13 February 2026
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your feedback!
Brilliant service from sales to…
Brilliant service from sales to delivery guys,100% would definitely recommend. And my bed and mattress so far are amazing,
12 February 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear about the brilliant service you received from our sales and delivery teams! We appreciate your recommendation and that you find your new bed and mattress amazing.
From the time I walked into the store I…
From the time I walked into the store I was greeted with a smile and helped me to get the right order would use Benson beds again 👍
10 February 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're delighted to hear that you were greeted with a smile and received the assistance needed to place the right order. We appreciate your intention to use our beds again!
Stewart - Bensons Team
Reply from Bensons For Beds - Thurrock561
We're so pleased that you found our service to be excellent. Thank you for taking the time to share your positive experience with us!
Our experience at your store was…excellent
Our experience at your store was excellent and your representative Asha was very knowledgeable, pleasant and helpful.
The delivery staff were pleasant and efficient.
7 February 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had an excellent experience in our store and that our team members were knowledgeable, pleasant, and helpful. We appreciate your positive feedback!
Mattress
Very helpful salesman. Patient
Deliver was early and was quick and efficient
9 February 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the salesperson was helpful and patient! We appreciate you mentioning our quick and efficient delivery service. Thank you!
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your experience! We are so glad everyone was professional and helpful during your visit with us.
Great Customer Service
Great Customer Service throughout.
Sales team were efficient and most importantly I was impressed with the regular updates concerning my purchase order.
Thank you 🙏
5 February 2026
Reply from Bensons For Beds - Thurrock561
We appreciate your feedback. We're happy to hear that our sales team was efficient, and you were impressed with the regular updates regarding your order. Thank you for your support!
Mason was brilliant 🤩
Mason was brilliant - so helpful and had great knowledge 👍🏽👍🏽👍🏽👍🏽👍🏽
31 January 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you found our team member helpful and knowledgeable. We appreciate you taking the time to share your positive experience!
Delivery drivers could not get up the…
Delivery drivers could not get up the stairs even though before ordering in store we advised we had two flights of stairs to manage
30 January 2026
Reply from Bensons For Beds - Thurrock561
Thank you for leaving your review with us. We’re really sorry for the difficulty with getting the mattress upstairs, especially after advising in store about the two flights of stairs. Due to the tight bend on the staircase and the risk of damaging either the mattress or your property, the delivery team have left the mattress with you.
If you need any further support or would like us to look into alternative options, please feel free to reach out to us via enquiries@bensonsforbeds.co.uk
Thank you,
Megan at Customer Care
Excellent Service
The bed was delivered on time.
Both Mark and Alan were very courteous and pleasant and both removed their shoes immediately before they entered the house.
All done in less than 15 minutes.
No complaints from me.
23 January 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the bed was delivered on time and that the delivery team was courteous and efficient. We appreciate you taking the time to share your positive experience with us.
Delivery men was really helpful and…
Delivery men was really helpful and gave good advice. Even took mattress out of packaging and zipped the two parts together.
27 January 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so happy the delivery team was helpful and offered great advice. It's great they took the mattress out of the packaging and zipped the two parts together!
We’d love to serve you again in the future.
Megan at Customer Care
From the experience of purchasing right…
From the experience of purchasing right through to the boys that delivered the bed. Outstanding I’ve got to be very honest the delivery boys made the whole experience so much better. Cared about what they did very polite nothing was too much trouble just amazing.
28 January 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had an outstanding experience from purchase to delivery. It's great to know our delivery team made the experience so much better with their care and politeness. Thank you for your positive feedback,
Megan at Customer Care
The staff Asha
The staff Asha, was very patient with me and supported me in going round to choose a bed. I had a good experience
20 January 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're so glad to hear that our staff was patient and supportive while you chose a bed. We appreciate you sharing your positive experience with us!
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