The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... See more
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Experience was okay - felt the customer service initially was not great. We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight... See more
Company replied
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed... See more
Company replied
Great service from start to finish. The salesman at Lakeside was knowledgeable and very helpful ensuring we got the product best suited to our needs. The delivery and assembly men were so efficient... See more
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Company details
About Bensons For Beds - Thurrock561
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, United Kingdom
- 1708869617
4.8
Excellent
386 reviews
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Happy Customer
The delivery men were polite, friendly and very helpful. They respected my property and left no marks on the paintwork when carrying beds up and down the stairs!
I highly recommend Bensons Beds, but I was expecting a call from them 30 minutes before they arrived, which I didn’t receive, but overall they were excellent.
21 January 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear the delivery team was polite, friendly, and helpful while respecting your property. We appreciate your recommendation. We'll review why you didn't receive a call beforehand.
Very helpful and informative with the…
Very helpful and informative with the choice for my daughter who has a learning disability.
13 January 2026
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear that we could assist you in making an informed decision for your daughter. Thank you for sharing your positive experience with us!
Your lady adviser was kind and helpful
Your lady adviser was kind and helpful. Made buying a mattress almost enjoyable
13 January 2026
Reply from Bensons For Beds - Thurrock561
We’re so glad our adviser made mattress shopping enjoyable with kindness and helpful advice – that’s what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Asha who served us was very…
Asha who served us was very professional in helping us decide which bed to buy.Asha was friendly and experienced in explaining how to make the best decision.Asha never rushed us and gave us plenty of time to decide.Asha’s knowledge of beds was exceptional.Thank you so very much.
2 January 2026
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had a positive experience. It's great to know that our team member was able to provide professional guidance and support to you, and that you felt comfortable throughout the decision-making process. Thank you for your feedback,
Megan at Customer Care
Simple and efficient service.
I popped along to the Lakeside branch with my elderly parents to buy them a new bed. The staff were all very helpful but not pushy. The communication leading up to the delivery day was also good. The delivery guys were super helpful and efficient and made a big difference to alleviating the stress levels of my parents.
19 December 2025
Reply from Bensons For Beds - Thurrock561
We're so glad to hear that our Lakeside branch staff were helpful and not pushy while assisting your parents. It's great to know the delivery team alleviated their stress. Thank you for your positive feedback.
Excellent service and care from Chris…
Excellent service and care from Chris in store. Our mattress was delivered on time with a smile and communication throughout the whole process was great.
7 December 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear about the excellent service you received in-store and that your mattress was delivered on time. It's great to know our communication was effective throughout the process!
Thank you, Jess - Team Bensons
We were searching for a bed
We were searching for a bed, when we walked into Dreams and they were constantly reminding us, ‘we shut in 5 mins’ ‘we shut in 4 mins’ so we walked out.
We went to Bensons for Beds and even though they were shutting soon too, they invited us in, Christopher from the Grays Thurrock Lakeside one was amazing! within 10 minutes we found the perfect bed and ordered it, can’t thank him enough thank you!
15 November 2025
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy you found a bed that suits your needs. It's great to know the team provided such excellent service and helped you so quickly. We appreciate you sharing your positive experience, Megan at Customer Care
I visited the lakeside retail park…
I visited the lakeside retail park store and was attended to by Ash (hope I spelt it right). She was so welcoming, patient and helpful both times, fining me the information I needed to make my decision. I was stuck between 2 mattresses and she helped to narrow down my choice. I felt comfortable and not pressured which made my shopping experience very relaxed. She also helped me to find two pillows to suit my needs as a side sleeper who prefers a much firmer pillow. Thank you Ash for your help and keep smiling 😊
13 November 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had such a positive experience at our store. We appreciate you mentioning how helpful and patient our team member was during your mattress and pillow selection. It's great to know you felt comfortable and unpressured. Thank you for your kind words,
Megan at Customer Care
We had a great experience thanks to…
We had a great experience thanks to Asha at the Thurrock branch. She was amazing at ensuring that we had all the information we needed to make our purchase. She made it very easy for us and we would highly recommend going to her.
11 November 2025
Reply from Bensons For Beds - Thurrock561
We’re so happy to hear Asha made your experience at our branch amazing! Ensuring you have all the information you need and making the process easy is exactly what we aim for. Thank you for recommending her—it means a lot!
Thank you for an amazing review Nimshi – Lauryn at Customer Care 💜
Great help - ask for Chris
Great help and not a pushy sale.
Great knowledge
Just as for Chris
23 October 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you found our assistance helpful and appreciated our approach. Thank you for your positive feedback and recognition of our expertise.
Thank you for your review – Lauryn at Customer Care 💜
The actual shop was very helpful
The actual shop was very helpful. Online wasn't so great . The shop answered my question s easy.
15 October 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that our shop was helpful! We appreciate your feedback regarding the online experience and will use it to improve our services.
Thank you for your review – Lauryn at Customer Care 💜
Great experience from ' Store to the…
Great experience from ' Store to the Door '..... Refreshing to get what you want without having the burden of reams of paperwork or emails...... Delivered as promised, What's not to like?.....
8 October 2025
Reply from Bensons For Beds - Thurrock561
We appreciate you sharing your positive experience! We're happy to hear that you enjoyed our process and that your delivery was on time. Thanks for your feedback! - Lauryn at Customer Care 💜
Great Customer Advice & Never Felt Rushed
Great purchase, assistant was very helpful
27 September 2025
Reply from Bensons For Beds - Thurrock561
We're glad you had a great purchase experience, and we appreciate your kind words about our assistant's helpfulness.
Thank you,
Lauryn at Customer Care
Chris was extremely helpful and…
Chris was extremely helpful and knowledgeable, helping to make the selection process easier
16 September 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the selection process was easier because of the helpful and knowledgeable assistance that was provided. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Christopher at Lakeside top notch
Our sales associate Christopher at the lakeside Thurrock store was amazing!! So helpful and knowledgeable about the item we were buying.
27 August 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the helpful service you received.
Take care,
Megan at Customer Care
Exceptional Customer Service
The customer service provided by Raj was exceptional. Honestly, I was considering purchasing my mattresses from somewhere else, but I chose Bensons in large part due to Raj's help and advice.
21 August 2025
Unprompted review
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the assistance you received was so helpful. We appreciate you choosing us, and we thank you for sharing your positive experience, Megan at Customer care
The gentlemen knew his beds and showed…
The gentlemen knew his beds and showed us the beds we required without hesitation. Explained our questions clear and concise. A credit to your company
21 August 2025
Reply from Bensons For Beds - Thurrock561
We're happy to hear that the team member assisted you effectively and answered your questions clearly. We appreciate you acknowledging their expertise and thank you for your feedback. Take care, Megan at Customer Care
Very good customer service instore.
Very good customer service instore.
Unintrusive browsing time
8 August 2025
Reply from Bensons For Beds - Thurrock561
Thank you for your positive review! Our team takes great pride in providing excellent customer service and allowing for a comfortable browsing experience. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care
Happy with sales advice received.
7 August 2025
Reply from Bensons For Beds - Thurrock561
Thank you for the positive review! We're thrilled that our sales advice was helpful. We'll continue to provide top-notch service for all your business needs, Megan at Customer Care
Good and quick service
Good and quick service , and raj was helpful he got us a good deal from Thurrock
30 July 2025
Reply from Bensons For Beds - Thurrock561
Thank you for your kind review! We strive to provide quick and efficient service to all of our customers. It's great to hear that Raj was able to assist you with getting a good deal. We appreciate your support and hope to see you again soon!
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