I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... See more
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... See more
Company replied
I went to the shop and was approached by a salesman I asked him for time to explore, then when I was ready the salesman gave me all the help I needed, It was a pleasant experience and recommend th... See more
We had a very successful trip to benson beds in waterlooville on Saturday Andy was very helpful and gave us all the time we needed to pick the correct mattress for us . He answered every question we... See more
Company replied
Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.8
Excellent
398 reviews
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Reply from Bensons For Beds - Waterlooville743
We're happy to hear that everything went well and that you had a positive experience with our team. Thank you!
Team Bensons
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback and are happy you enjoyed our customer service and product variety. Thank you.
Team Bensons
Quick delivery and set-up
After being to another shop where the salesmen was pushy to get a sale headed to benson told them what I wanted and showed me where they were and left us to it until we were ready to choose great customer service. Would recommend
30 April 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had such a positive experience! We appreciate that our team provided a no-pressure environment and were available when you needed assistance. Thank you for recommending us!
Team Bensons
A good experience from ordering to…
A good experience from ordering to delivery and assembly. Was kept well informed at every stage.
17 April 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Much appreciated! Keeping you well informed at every stage is exactly what we aim for ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Great service
Delivery team were fantastic, polite, friendly and helpful . The bed is the most comfortable ever! Great service all around from sales to delivery
18 April 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your lovely feedback. We’re thrilled to hear that the delivery team made such a positive impression and that you’re enjoying such a comfortable bed. It’s great to know the service was excellent from sales through to delivery.
Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
No pressure sales team, staff listened to what we wanted, gave good advice, able to test mattresses easily. Very competitive prices made it an easy experience
9 April 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our team provided a no-pressure environment, listened to your needs, and offered helpful advice. It's great you found competitive prices and an easy experience!
Team Bensons
Quick delivery and sooo comfy
Bed was delivered quickly and efficiently. It is so comfy and we are very happy with it!
12 April 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased the bed was delivered quickly and efficiently! It's great to hear you find it comfy and are very happy with your purchase.
Team Bensons
Excellent service
Excellent service, from helpful and knowledgeable sales staff to courteous and helpful delivery staff. Communication throughout has been very good.
7 April 2026
Reply from Bensons For Beds - Waterlooville743
Mrs Merwood,
We appreciate your excellent feedback! We're so glad to hear that our sales and delivery teams were helpful and courteous, and that our communication was effective.
Team Bensons - Jessica
Bensons is brilliant
Lots of options which is actually a tad overwhelming but Chris came straight over and helped immensely! Very knowledgeable and professional and asked the right questions to make the process much simpler and quicker. Thank you.
7 April 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much for your feedback! We know the wide choice can feel a bit overwhelming, so it’s great to hear Chris was able to step in, ask the right questions, and make everything simpler for you. We’ll be sure to pass on your thanks!
See you next time,
Megan | Customer Care Specialist✨
Delivery and installation of the bed…
Delivery and installation of the bed was excellant. Staff brilliant.
29 March 2026
Reply from Bensons For Beds - Waterlooville743
Really appreciate your review — so pleased everything went smoothly!
Sleep well,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Waterlooville743
Thank you for the great feedback! 😊 We’re really pleased to hear you had such a positive experience with the salesman and the whole team at our Waterlooville branch. Enjoy your new bed,
Megan | Customer Care Specialist
Very good service from Bensons
On entering the showroom we were greeted by a member of staff who helped us with our decision on which mattress was best for us. We have slept on this mattress now for about 5 days and can say this product is excellent quality, comfortable and we are very happy with our purchase. The delivery guys were polite and friendly and brought the mattress upstairs with no problem at all.
23 March 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much for your lovely feedback.
We’re really pleased to hear you felt well supported in store when choosing the right mattress and that you’re enjoying the comfort and quality now you’ve had time to sleep on it. It’s also great to know our delivery team were polite, friendly, and helpful in bringing everything upstairs.
Thank you for choosing us — we’re delighted you’re happy with your purchase,
Megan | Customer Care Specialist💜
Product quality is good
Product quality is good and delivered on time with care. Bensons kept me updated about the order status.
19 March 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much! We’re really pleased to hear you’re happy with the product quality and that delivery was on time and handled with care. It’s great to know you found our order updates helpful too. We truly appreciate your feedback,
Megan at Customer Care✨
Reply from Bensons For Beds - Waterlooville743
Thanks for the great review Mr Beavis! So glad everything was efficient, professional, and perfectly on time — just how delivery should be!
We're always here if you need anything else,
Megan at Customer Care💤
Very happy
I have been looking for a sofa/bed unsuccessfully but when I went to Bensons they had several types that I could see. The staff were very helpful and after checking out where the bed had to go I returned and purchased one. I even had a small query after delivery and the young man again was very helpful.
15 March 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much! We’re delighted to hear you found the perfect sofa bed after searching elsewhere. It’s great that our team were helpful both in-store and again after delivery — we’re always happy to support you at every step. Enjoy your new purchase,
Megan at Customer Care! 😊🛏️
Reply from Bensons For Beds - Waterlooville743
Thank you for giving us 5 stars John! 😊 Great to hear everything went well and that our staff were so helpful.
See you next time! Megan at Customer Care 😊
Very helpful staff
Very helpful staff. Good choice of beds of all types. Competitive prices.
9 March 2026
Reply from Bensons For Beds - Waterlooville743
Mr English,
We're happy to hear that our staff were helpful and that you found a good choice of beds at competitive prices.
Thank you for your positive review - Lauryn at Customer Care.
Amazing!!
Tuesday 3rd march at about 6ish I went into the Waterlooville bensons for beds shop. The lad (can’t remember his name) was very very helpful, gave me all the info I needed in picking a new mattress, showed me all of the mattresses in store in the firmness I liked after being in the machine that shows you the different firmnesses. He was super informative, very friendly and welcoming. I have since brought a new mattress and frame. Cannot that you enough!
3 March 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you found our Waterlooville team member so helpful! It's great to know they provided you with the information you needed to choose your new mattress and frame.
Thank you for your positive review - Lauryn at Customer Care.
Reply from Bensons For Beds - Waterlooville743
Thank you for your lovely feedback! We’re delighted you received great service and clear information from the shop all the way through to delivery. We really appreciate your support,
Megan at Customer Care
Absolutely five star service from beginning to end!
Absolutely five star service from beginning to end. Helpful, friendly and knowledgeable in-house staff. Fantastic prompt, organised, professional delivery team and wonderful product ( HYPNOS MATTRESS)
6 March 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Mrs Jane Mckern,
We're delighted you experienced five-star service! It's great to hear our staff's knowledge and helpfulness stood out, along with our delivery team's professionalism and your wonderful mattress. Thanks!
Team Bensons
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