Great service in store from Owen at Weston Super Mare, very knowledgeable, helpful and no pressure. Great interest free credit offer and prices for brand name quality. Helpful order progress updates... See more
Company replied
Location
Switch locationUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just visited the Weston SuperMare branch and bought a mattress of the outstanding Irfan who really was an excellent ambassador for your company. He listened to what we thought we wanted and then expla... See more
Company replied
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mec... See more
Company replied
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Company replied
Company details
About Bensons For Beds - Weston Super Mare376
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, United Kingdom
- 1934635946
4.7
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Weston Super Mare376
Thank you for your positive review! We're happy to hear that our service was both pleasant and respectful. We strive to provide a comfortable and pressure-free experience for our customers. We appreciate your support and hope to serve you again soon!
Very helpful and knowledgeable ☺️
8 April 2025
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for your kind words! We strive to provide excellent customer service and are delighted to hear that we were able to assist you with your needs. We appreciate your feedback and look forward to serving you again in the future. ☺️
Friendly and very helpful.
2 April 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you taking the time to share your positive experience with us. We're glad our team was helpful and friendly! Take care, Megan at Customer Care
Good friendly advice
Good range of beds at reasonable prices - excellent sale on at the time - and help but not pressure from the staff.
A company always worth investigating
27 March 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your feedback! We're happy to hear that you found a good selection of beds at reasonable prices and that our staff provided helpful assistance without being pushy. Take care, Megan at Customer Care
You had the products I wanted
You had the products I wanted, I had seen them online, good price and very friendly and helpful salesman.
26 March 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you found the products you wanted at a good price and that our salesman was friendly and helpful. Thanks for your feedback, Megan at Customer Care
Good service
Staff showed us around then left us to browse which was nice. Made choices based on initial selection backed bt staff knowledge to conclude sale.
18 March 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you enjoyed our staff's support during your visit. We appreciate you mentioning their knowledge helped you with your purchase. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your feedback! We're happy you found our service informative and easy with good prices and deals. Thank you, Megan at Customer care
No pressure...
We were not pressurised by the sales person, but he was able to answer our questions knowledgeable to enable us to make our choice.
5 March 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that our salesperson was helpful and knowledgeable, assisting you without pressure. Thank you for sharing your positive experience with us, Megan at Customer Care
Treated in shop as a valued customer.
3 March 2025
Reply from Bensons For Beds - Weston Super Mare376
We're glad you felt valued! It means a lot to us that you enjoyed your experience. Thank you for your kind words, Megan at Customer Care
Knowledgeable service
Polite, friendly, knowledgeable service. Listened to what we were looking for & showed us exactly what we wanted.
21 February 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you received polite, friendly, and knowledgeable service. We appreciate that our staff listened to your needs and met your expectations. Take care, Megan at Customer Care
Reply from Bensons For Beds - Weston Super Mare376
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
Very knowledgeable
Emily in the Weston-super-Mare shop was extremely friendly and helpful, knew what she was talking about and was sympathetic to our needs
7 January 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you found our team member in Weston-super-Mare so helpful and understanding. We appreciate you taking the time to share your positive experience. Take care,
Megan at Customer Care
Extremely knowledgeable
Extremely knowledgeable, and friendly sales staff in the Weston super Mare branch. Delivery was delayed on the day due to traffic problems but once arrived they were efficient and polite
6 January 2025
Unprompted review
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that the sales team's expertise and friendliness stood out to you. We regret the delivery delay due to traffic issues, and we appreciate your understanding. We're glad the delivery team was efficient and polite upon arrival.
Take care, Megan at Customer Care
Wonderful!
My wife and I went to purchase a new mattress and were recommended to come in here. When we arrive we were greeted by a gentleman called Ricky. What a lovely person! We explained that we had never had a new mattress before and didn’t even know what we wanted and he took the time to explain to us everything we needed to know. We tried our various mattresses and he was brilliant. He kept checking in with us and when we were choosing between 2 he explained the different mattresses and different qualities for each one.
Purchasing a mattress was straight forward, again Ricky was awesome!
Thank you so much!
7 January 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy to hear that you had such a positive experience purchasing your first new mattress! We appreciate you mentioning the assistance you received; it is wonderful to know that the guidance provided was so helpful in your decision-making process. Thank you for your feedback, Megan at Customer Care
No option to collect bed myself
No option to collect bed myself
£50 delivery fee for a month long wait
4 January 2025
Reply from Bensons For Beds - Weston Super Mare376
We appreciate your feedback and apologise for the delivery fee and wait time, along with the lack of a pickup option. We'll review this, Megan at Customer Care
Helpful Friendly Service
We were greeted on arrival and directed to the type of mattress we were looking for. We were allowed to test various mattresses without being hassled but were checked in on a couple of times to see if we wanted to know anything. We were very happy with the service. The only comment I would make was that we weren't told that delivery would be three weeks until our order was placed. Fortunately that isn't a problem for us but might be for others.
2 January 2025
Reply from Bensons For Beds - Weston Super Mare376
We're happy you were greeted well and had a good experience testing mattresses. We appreciate your feedback regarding the delivery timeframe communication. We'll review our procedures to ensure clarity for all customers in the future. Thank you for your review, Megan at Customer Care
Quality bed and mattress
I recently purchased a TV bed from the Weston-super-Mare branch and from start to finish I Was impressed. From the member of staff that we delt with very friendly and not at all pushey to the quality of the bed plus the mattresses extremely impressed
31 December 2024
Reply from Bensons For Beds - Weston Super Mare376
We appreciate you sharing your experience at our Weston-super-Mare branch! We're happy to hear that you were impressed with our team member's friendly service and the quality of your TV bed and mattresses. Thank you for your feedback.
Thank you, Jess - Team Bensons
Good in store experience
Helpful staff (on multiple visits and different staff members). Listened to what we were looking for and the requirements we wanted to meet. Made appropriate suggestions and offered choices. Staff were not pushy (pet showroom hate!). We are having to wait 3 months before our bed delivery which may be seen as a negative by some however not important to us as we are in no hurry
3 December 2024
Very knowledgeable member of staff
Very knowledgeable member of staff, he read our needs and offered us something to suit those needs, so we purchased a bed and mattress.
24 November 2024
Ricky the sales person was very…
Ricky the sales person was very informative about the bed I decided on. Helpful and pleasant. Pointing out all the features, made me feel confident I had made the right choice.
15 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.