Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at he... See more
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
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See what reviewers are saying
Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
First thing you notice when walking into the store is that its clean and tidy and good customer service Lots of choices of beds.
Company replied
From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect. From the Store, Not pressing us to buy the most expensive bed and mattress, giv... See more
Company replied
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
493 reviews
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Staff in the shop were fab as were the…
Staff in the shop were fab as were the delivery team.
15 February 2026
Reply from Bensons For Beds - Yeovil685
We are happy to hear that our staff and delivery team provided you with a fabulous experience. Thank you for your positive feedback!
Very efficient and friendly service…
Very efficient and friendly service from initial showroom staff to being kept informed on a regular basis and delivery team were prompt and also efficient.
16 February 2026
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your positive experience! We're happy to hear that you received very efficient and friendly service from our showroom staff to our delivery team. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your experience! We're so happy that our prompt, informative, and helpful staff delivered as agreed this time.
Stewart - Bensons Team
Reply from Bensons For Beds - Yeovil685
Thank you for your positive feedback regarding our helpful service.
Reply from Bensons For Beds - Yeovil685
Thank you for your positive feedback, It really does mean a lot
Stewart Team Bensons
Personal Service
I can't get out so placed my order over the phone, Leah and Richard at Yeovil were so helpful. I explained what I needed and they matched me with a great divan, mattress and lovely headboard all coordinated.
9 February 2026
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you found our team helpful when placing your order over the phone. It's great they were able to match you with a divan, mattress, and headboard to meet your needs. Thank you for your feedback!
From shop to delivery
From shop to delivery, communication was very good. Staff polite and efficient. Bed delivered in good time and has made a marked difference for a good nights sleep.
Would buy again but am hopeful to get years of comfortable sleep with this buy before having to look again.
30 January 2026
Reply from Bensons For Beds - Yeovil685
We're happy to hear the communication was very good from shop to delivery and that our staff were polite and efficient. It's wonderful the bed has made such a difference to your sleep! We appreciate your feedback.
Very informative helpful staff without being pushy
Information provided regarding all aspects of support needed for back issues. Helpful without pushing for a sale and patient.
2 February 2026
Reply from Bensons For Beds - Yeovil685
We're happy to hear that the information we provided about back support was helpful and patient, without pressure to buy. We appreciate your feedback!
So easy to deal with and good prices
29 January 2026
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you found our prices good and our service easy to use. Thank you for your feedback,
Megan at Customer Care
Customer service a disgrace
Shop staff brilliant, delivery drivers brilliant, non stop texting annoying and to many several a day at times. Customer service 0/10 total waste of time I wanted to speak to someone and you can’t and sent pre written replies trying to get rid of you it seems, total waste of time
17 January 2026
Reply from Bensons For Beds - Yeovil685
We appreciate your feedback and are happy to hear you had positive experiences with our shop staff and delivery drivers. We're sorry about the excessive texts due to our automated emails for delivery alerts. We'll review our communication and support systems.
Great customer service
Had to cancel an order due to change of circumstances and the manager dealt with this efficiently.
15 January 2026
Reply from Bensons For Beds - Yeovil685
We appreciate you taking the time to share your feedback. We're happy to hear that your cancellation was handled efficiently during a change of circumstances.
Nice people, great beds
12 January 2026
Reply from Bensons For Beds - Yeovil685
We're glad you enjoyed your experience with our team and our comfortable beds. Thank you for your positive feedback!
A completely positive experience
Great showroom, great staff, easy to order and excellent delivery service. Delivery team were great and took our order where it had to go.
A completely positive experience, thank you 😊
15 January 2026
Reply from Bensons For Beds - Yeovil685
We're so glad you found our showroom and staff great, and that ordering and delivery were easy! It's wonderful our delivery team met your needs. Thank you for the positive feedback!
Excellent service
The knowledge and friendliness of the staff was excellent.
Our sales person Andrew was very helpful and cheerful.
3 January 2026
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your experience! We're happy to hear that you found our staff knowledgeable and friendly. Thank you for your positive review – Lauryn at Customer Care 💜
The staff at Yeovil were helpful
The staff at Yeovil were helpful, and knowledgeable of the product they were selling, with no pressure of sale
7 January 2026
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! We're happy to hear that you found our Yeovil team helpful and knowledgeable, and that you felt no pressure during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Yeovil685
Thank you! We’re always happy to help and make things as easy as possible for you. Don’t be a stranger Lee! We would love to see you again in the future, Megan at Customer Care
Staff were helpful and friendly
Staff were helpful and friendly, even remembering us on our second visit.
29 December 2025
Reply from Bensons For Beds - Yeovil685
We're delighted to hear that our helpful and friendly staff remembered you on your second visit! We appreciate your positive feedback.
Extremely helpful
Extremely helpful, friendly, knowledgeable and dedicated staff who obviously were desirous of the customer taking as much time as they wished to find the right mattress and bed to suit their needs.
29 December 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our staff was helpful, friendly, knowledgeable, and dedicated to ensuring you found the perfect mattress and bed. We appreciate you taking the time to share your positive experience! - Lauryn at Customer Care 💜
You delivered a damaged bed base
You delivered a damaged bed base. Notified us that replacement would not be delivered for ONE MONTH. Totally unacceptable.
17 December 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We regret that the bed base arrived damaged and the replacement is delayed due to the Christmas period. We appreciate your feedback and we'll review this situation.
Very relaxed shopping experience
Very relaxed shopping experience. Tracey showed great knowledge and gave us a good few options to narrow down.
16 December 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had a relaxed shopping experience. It's great to know that our team member's knowledge and options helped you. Thank you for your feedback!
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