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berlook.com Reviews 

3,217
•
TrustScore 4.5 out of 5

4.4

Swimwear shop
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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more

Company details

  1. Swimwear shop

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,217)

1,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exactly what I wanted!

The bikini I ordered was exactly what I expected. The quality is nice and feels like good value for money. Super happy with the cut. Package was sent quickly. Would shop again.

9 May 2026
Unprompted review
Rated 4 out of 5 stars

Fast delivery

Fast delivery, beautiful packaging, beautiful item!
Material is thick and firm and feels amazing on. Elastics around thighs are quite firm, creating a muffin effect for us with thicker lower bodies. The rest of the suit fits nicely, but other than that I am very happy with my item and the quality.

30 August 2025
Rated 5 out of 5 stars

I purchased a bikini last summer

I purchased a bikini last summer. Accidently I forgot to change my address and it was sent to my old place.

I was able to contact customer support and was able to get ahold of a real person who was able to assist me. Ultimately I left a note on the door of my previous address and I didn’t receive any texts to get my package. I informed them of my stolen goods and they were understanding. They were great and gave me the option to be sent a free replacement just had to pay for shipping.

When my package arrived correctly, the bathing suit was prepared so nicely and packed well with care. It was so nice and the bathing suit is great quality and one of my favorites. So I’m back and excited for my next addition

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product!

I was pleasantly surprised at how well this swimsuit fit and how well it was made! The material is great. This is my favorite new swimsuit.

31 March 2026
Unprompted review

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