berlook.com Reviews 

3,217
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and appealing design of the products, often noting their durability and how well they fit. Many reviewers appreciate the responsive and helpful customer service team, who assist with inquiries and order changes efficiently. However, some customers experienced issues with delivery times, noting that orders could take a while to arrive or that tracking information was not always clear. Additionally, a few people found sizing to be inconsistent or confusing, sometimes receiving items that were too small or too large despite following guides. There were also instances where order information, such as item availability or pre-order status, was not clearly communicated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and design, often praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superb quality, high-end feel, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping and quick arrival... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear shop

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,217)

1,029 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Ordering Experience

It was super easy to order. I was a little nervous ordering from this site I’ve never heard of before and the fact that my items had no reviews, but I was hopeful. I didn’t read the return policy before ordering discount items but that’s on me. I was nervous about getting my item because there were no email updates, but I kept checking the tracking number and it was just fine. Overall, super happy about my purchase and super satisfied with my order and experience!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Lurex and the best one is at…

Love Lurex and the best one is at Berlook! I’m a UK customer and service delivery and price were all very clear and worth it for quality swimwear.
One point, I just find the USVs UK sizes mind boggling! True to size though!
Love my swimsuits, thank you!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Not my first time ordering and for sure not my last

It's the 3rd time I'm purchasing from Berlook. The website is so nicely done that searching for your favourite items it's just fun. Although there's so many amazing and lovely swimsuits that sometimes I find myself days deciding what to order.
One time I had some trouble with one of my purchases. I immediately contacted costume support and they were so helpful and patient with me.
Great brand with a great team!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

So flattering and high quality swim suits

I really loved the swimsuits! They're very high quality and fit well.

I wish the return process were a little easier and I could do it on the website, print a label etc rather than have to email someone. Even so, the return process seems easy and straight forward. I like the option to donate the swimsuit that doesn't fit and receive a code for an exchange.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered a suit that is way too small. The medium is like a small and the small is like an x-small. I have sent two messages to customer care to see if I can exchange for a larger size and haven’t received a reply.

27 May 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Rena,

We are so sorry for the unpleasant experience and the trouble caused by the incorrect sizing. We fully understand your disappointment for not getting a reply after sending messages for an exchange.

We have resent our reply email with exchange solutions to you. Please check your inbox, spam or junk folder in case the emails were filtered accidentally.

Feel free to let us know once you receive our message, and we will help you finish the exchange smoothly right away. Thank you for your patience and understanding.

Best regards,
Berlook Customer Service Team

Rated 5 out of 5 stars

So Far So Good

I liked the styles available, I liked the sizing chart. I appreciated the messaged sent through WhatsApp about my purchase, so far so good.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate that this is an eco…

I appreciate that this is an eco friendly company. I ordered a swimsuit from you last year and love it. I decided to order another one this summer. I have allergies to latex and also appreciate that you use cotton and very little outside allergen causing fabrics. Thank you for taking care of our planet and being conscientious about people’s sensitivities to certain fabrics. 😊

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Good

Everything was good, but the bottoms size was a bit too big even if the measurements are the same

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great fit

Great shape, lovely fit,
comfortable soft fabric,
Quite a variety of styles & colours.
Good value for money.

Well done! 👏🏻

27 May 2026
Unprompted review
Rated 2 out of 5 stars

Half of my order B642990 has wrongly…

Half of my order B642990 has wrongly arrived to Hungary and I still haven’t received it.

22 May 2026
Unprompted review
berlook.com logo

Reply from berlook.com

Dear Customer,

We are truly sorry to hear part of your order B642990 was delivered to Hungary by mistake and you haven’t received your goods yet. We totally understand your worry and inconvenience.

Our support team has already emailed you to confirm details and follow up on this delivery problem. Please kindly check your inbox including spam folder.

We will keep tracking the parcel closely and help resolve this issue as soon as possible. Thank you for your patience.

Best regards,
Berlook Customer Service Team

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