I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Sample not arrived
I haven’t had the sample yet so can’t review.
I was contacted to say one out of stock quickly so that was good communication.
I hope the stock problem will not deter me from placing an order in the future.
29 May 2025
Reply from Bert & May
Thank you for your review. Sorry to hear that one of your samples is out of stock. I have requested our customer service team to contact you regarding the issue
Bert & May
Reply from Bert & May
Thank you for your great review - your comments will certainly be passed onto Millie
Bert & May
Very helpful advice
Very helpful advice. Also able to take tiles home to check colour match!
27 May 2025
Reply from Bert & May
Thank you for your super review
Bert & May
Great Service….beautiful colors…lots of…
Great Service….beautiful colors…lots of options. Thank you so much.
21 May 2025
Reply from Bert & May
Thank you for taking the time to leave your great review
Bert & May
Wonderful service and fabulous products…
Wonderful service and fabulous products - what more could you want? Mariana
19 May 2025
Reply from Bert & May
Thank you for your great review. Glad to hear you have had a great experience with us
Bert & May
Great quality
Received my two sample tiles now looking forward to ordering and installing my new chosen tile
24 April 2025
Reply from Bert & May
So sorry to read your review. I have asked a member of our customer service team to contact you
Bert & May
Reply from Bert & May
Thank you for your great review, your comments will be passed onto the team
Bert & May
Product did not match description on…
Product did not match description on website. Dimensions were completely incorrect.
12 May 2025
Reply from Bert & May
Sorry to read your review. I have requested a member of our customer service team to contact you
Bert & May
Tile order & collection
Placing an order is great, staff respond quickly and answer questions promptly.
Waiting potentially 2 weeks for a delivery may have held up our timeline, however after an email exchange regarding this, our order has been speedily rescheduled to get to us on time - thank you.
Lots of reminders are sent if Bert & May are waiting on something which is helpful as I use them in a professional capacity.
9 May 2025
Reply from Bert & May
So sorry to hear about the problem with your order. I have requested that our customer service team contact you to resolve the issue
Bert & May
I recommend 100% Bert & May
The experience is always absolutely great! I just love to pop into the Chelsea showroom to get inspired for the new collections they have. Becky and Viki are always amazing, helping me before, during and after with everything I need for my interior projects. I recommend 100% Bert & May and the Chelsea showroom!
6 May 2025
Reply from Bert & May
Thank you for your fantastic review - your comments will be passed onto Becky and Viki
Bert & May
Good response following no delivery
Following no show of my samples, the customer service team reacted quickly. Much appreciated, and more importantly, the quality of the tiles is next level!
28 April 2025
Reply from Bert & May
Really sorry to read your review. I have requested that our customer service team contact you to resolve the issue
Bert & May
Samples arrived promptly and Beautiful…
Samples arrived promptly and very well packed. Beautiful tiles. Just have to decide which to buy..
26 April 2025
Reply from Bert & May
Thank you for your great review. I'm glad to hear you love your samples and I will pass your review to the team
Bert & May
Very helpful costumer service on 3…
Very helpful costumer service on 3 different occasions they were very helpful with lost parcels and quick response and great customer service I felt they really cared! I never leave reviews but I felt I should give them 5 stars 🌟
27 April 2025
Unprompted review
Reply from Bert & May
Thank you for your great review - so glad to hear you have had a positive experience with us. Your comments will be passed onto the team
Bert & May
Reply from Bert & May
Thank you for your great review. Your comments will certainly be passed onto Claire
Bert & May
The entire team at Bert & May are Amazing!
The entire team at Bert & May are amazing - i tiled two bathrooms with them just over a year ago and am now moving forward with another project with 3 bathrooms. They have been fantastic with ideas, the quality and design of the tiles is unique samples arrive quickly and 3D visuals are so helpful in planning the final designs. I cannot rate them more highly both online, in store and follow ups from both the founder and senior designer - thank you all
16 April 2025
Reply from Bert & May
Thank you very much for your super review - your comments will be passed onto the team
Bert & May
Great service and product quality
14 April 2025
Reply from Bert & May
Thank you for your great review
Bert & May
Gorgeous samples for gorgeous products
Gorgeous samples for gorgeous products. The samples are very useful in determining which tiles to go on and purchase but the samples are beautiful in their own right: Great follow-up too.
13 April 2025
Reply from Bert & May
Thank you for your super review - glad to hear you love your samples!
Bert & May
Great experience from start to finish
Great experience from start to finish. Becky is amazing! ⭐️
4 April 2025
Reply from Bert & May
Thank you for your super review - your comments will certainly be passed onto Becky.
Bert & May
Reply from Bert & May
Thank you for your great review.
Bert & May
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