bes.co.uk Reviews 

Swift personal service no matter how small or large the order. Thank you

Super quick delivery and no hassle returns following my incorrect order.

Really good service from the staff and specially from the customer service colleagues.

Can't remember the female staff's name who helped me find the correct part. She was really helpful.

Sincere and helpful staff.

Good, reasonably priced selection of products delivered quickly and efficiently.
Items damaged in transit immediately replaced - thanks to Tracy in customer support for her help with this.

Amazing Service

Ordered parts at 8.53pm and arrived next day. Over ordered and happily accepted returns.

Highly recommend.

Great service every time for the last 15 years. Tracy is very helpful

Completely happy with my shopping experience from BES. Unfortunately, the product I’d chosen was incompatible for my boiler, but I was able to return it (unopened and unused) to BES with no problem. Thank you.

Excellent prices for fittings, good service and great delivery.

Excellent. I ordered the wrong part. It arrived very quickly. Once I realised I was able to easily send it back. Very much appreciated

Customer service is fantastic - Beth responded to my order straight away and was very courteous - advising a next day delivery - 10/10.

Always an easy experience when Ordering from BES.

I have been using BES for years and they are a super efficient company to deal with.
On the few occasions I have had a problem I only have to pick up the phone, which is answered promptly and my problem is resolved.

Easy to find what we needed, Next day delivery and helpful aftersales!

UPDATE: Called earlier because I couldn't find something on their site - had to hang up while waiting to speak to someone (another thing came up)... a few hours later, they called me to see if there was anything they could do to help. Top marks (again!)

I judge a company based on how they perform when things go wrong. The initial delivery, was screwed up by DPD, however BES immediately looked into it and arrange for replacements to be sent out ( including giving me the option for receiving them on a Saturday, which was rather nice). When I received the replacements, I discovered one item still outstanding, which may very well have been my error-with no fuss whatsoever, they arranged for a second parcel to fulfill the remaining order even though the error was very likely my error. Everything was communicated very clearly, and it was genuinely very easy to sort out. Top marks.

I ordered delivery to the wrong address and called to ask for assistance - Tracy could not have been more helpful and efficient - great experience and excellent customer service - Thank you

Beth C was extremely helpful and handled my request within minutes. Her efficiency and professionalism made the whole process quick and stress-free. Thanks so much, Beth C 😝!

Prompt, efficient service provided by Beth.

Speedy response

Great service – they consistently provide reliable service. Beth is very helpful and quick to respond to queries.

easy ordering and quick dispatch tracked all the way to delivery,excelent qualitiy parts that have fitted the catering equiptment perfectly