bes.co.uk Reviews 

735
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the exceptional level of service provided across multiple orders. Customers frequently praise the extremely courteous staff members who consistently go above and beyond to solve complex problems quickly and efficiently. Many consumers also note the remarkably fast delivery times and exceptional packaging that ensures delicate plumbing components arrive safely and right on schedule. Though some customers noted frustrating issues with incorrect items being sent and occasional delivery delays that negatively affected their urgent projects. A few people also experienced unhelpful customer service responses when attempting to resolve these specific order mistakes and discrepancies.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that staff members are very helpful and... See more

Product

Consumers find product experiences to be mixed, with opinions varying widely. While many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful and professional experiences... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth interactions and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and fast shipments that arrive right... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every conceivable plumbing component next day. How do they do it? Prices are very fair too. e.g. a fairly standard nylon pipe connector as you would expect, less than 50p, but on famous auction site f... See more

Company replied

Rated 5 out of 5 stars

I thought I'd do a quick review I'm very happy I decided to buy from Bes. I looked at several options; Bes were the best on price; some other companies even wanted to charge more for the plastic key... See more

Rated 5 out of 5 stars

Fantastic customer services tonight from Tracy, really impressed with her people skills and friendly personality. Had issue with a part that I ordered and being a Friday evening, Tracy went out of her... See more

Rated 5 out of 5 stars

My central heating expansion tank failed and after going to five local plumbing merchants who all told me i had to order one in i realised why local shops are failing! So i found BES online and o... See more

Company replied


Company details

  1. Plumbers' merchant
  2. Drilling equipment supplier
  3. Hardware Shop
  4. Safety and work wear
  5. Safety equipment supplier
  6. Tool & Die Shop

Written by the company

NEXT DAY DELIVERY.CARRIAGE PAID ON ORDERS OVER £50 - over 15,000 products. BES - We've got it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

735 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(735)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service from Beth!

Great customer service from Beth!

Only giving 4 stars as we had to go on a little goose chase for our order being delivered to the wrong place, but luckily with Beth's help we managed to locate it. Never had an issue with BES - always great products, delivery & now hands on customer service.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the press gun

Very happy with the press gun, first class piece of kit which will save using heat to do my work. Ordering couldn’t have been easier and delivery was quick. I have used BES for many years and have never had any problems, highly recommended

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Mis-sold me a gas supply years ago. Sadly they’d rang and promised a price over an un-recorded call then call back with the contract over a recorded conversation. It took me 3 years to get out of contract and even at the end they tried to rip me off. Thankfully citizens advice and the energy ombudsman got involved. Avoid at all costs.

1 May 2025
Unprompted review
bes.co.uk logo

Reply from bes.co.uk

This has been posted against the wrong company in error and so we have requested that it is removed from our account.

Rated 5 out of 5 stars

Delivery

Delivered on time and the courier knocked on my door and I received it in person which was great as delivery’s of other couriers have just been left at my front door. Good service thankyou

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an external gas meter cover to…

Ordered an external gas meter cover to fit against eternal wall , I contacted the as it didn't have back cover it only covered front and sides too and bottom, £80, for flimsy plastic, which only covers part of the meter, had to purchase other part separate. Contacted the company incase a part was missing, and was repeatedly told to lok at the pictures on the item, which I said yes , but when I purchase a cover at that price, I would at least expect it to cover to meter,

16 April 2025
Unprompted review
bes.co.uk logo

Reply from bes.co.uk

Thank you for your feedback. We try our very best to make sure that all images and details clearly describe the products we sell. If you are unhappy with your chosen purchase we do offer a free returns service so long as our t&c's are met.
Regards, BES

Rated 5 out of 5 stars

Beth saved the day!

Placed an order for next day delivery (well over £10 cheaper than usual supplier) but on receiving the confirmation email I realised i'd used the office not site address. I called and got through to Beth C expecting to be told i'd need to order again and return the original given the speed of order processing this late in the day (gone 3pm). Beth put me on hold and managed to stop the order and re-arrange the address. Totally my fault but Beth saved me a ton of hassle, all sorted quickly and with a smile. Great service, thanks again!

23 April 2025
Unprompted review

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