Best Buy Reviews 

Subject: Complaint Regarding Best Buy Order and Misleading Refund Guidance

I am a customer from Brazil and I am filing this complaint regarding the way Best Buy handled my order and refund request.

On April 29, 2026, I placed an online order for three WHOOP bands through Best Buy's website. The estimated delivery date shown at the time of purchase was May 1, 2026.

On May 1, I received an email informing me that only one item would arrive on May 1 and that the remaining two items would be delivered on May 3.

My return flight to Brazil was scheduled for May 2.

I visited a Best Buy store seeking assistance. Store employees informed me that because the order had been placed online, they could not help me and that I would need to contact Best Buy customer service by phone.

On May 2, I called Best Buy customer service. I explained the entire situation and informed the representative that I would be leaving the United States before the remaining items arrived.

The representative told me that situations like this were common and instructed me to wait until the packages were delivered on May 3 and then call back on May 4 to request a refund. I specifically asked whether there would be any problem obtaining a refund later, and I was assured there would not be.

Following Best Buy's instructions, I called again on May 4. The representative stated that a case would be opened and investigated and that I would receive an email regarding the refund process.

A few days later, I received an email denying the refund.

I called again and was told that the matter would be reviewed and that I would receive another email within approximately three days. No email was ever received.

After waiting several weeks, I contacted Best Buy again and was ultimately informed that the company would not provide any refund and that there was nothing further customer service could do.

I believe I acted reasonably and in good faith throughout the entire process. I followed the instructions provided by Best Buy representatives and relied upon their assurances when deciding how to proceed.

Had I been informed from the beginning that no refund would be considered, I would have explored alternative options immediately.

I am requesting a fair review of this case, including access to the recordings of my customer service calls and reconsideration of the refund request for the items that I was unable to receive due to the delivery delay and the guidance provided by Best Buy representatives.

I have records of all customer service calls, emails, order information, and delivery notifications and am prepared to provide them upon request.

Thank you for your attention.

Sincerely

Bought Airpod Pro 3 that was refurbished but never disconnected from some unknown individual. They wanted be to wait 3 business days to talk to the third party vendor. Meanwhile I have some creep tracking the airpods to my house. Talked to customer service and they said sorry about your luck. Was supposed to have a call back from a supervisor and NOTHING! They don't care about your safety or anything else. Can't even call the store front to see about my parcel being shipped out(I didn't want it at my house another minute). Checked the tracking number and after 2 business days it's not been shipped out. Now I have to physically go to the store and deal with this crap. I WILL NEVER BUY FROM BESTBUY EVER AGAIN! I would rather pay an extra $200 for an item then to buy there. Save yourself the headache.

I am looking to buy a new laptop. I called Best Buy to see if I could schedule an in-store appointment with a sales consultant to discuss different product options, pricing and availability. After 30 minutes I was advised to make an appointment at my local store (Laurel, MD.) with a Geek Squad representative. I went to my appointment today and was told that the Geek Squad was only for service/repair issues. After several minutes of waiting, a young sales person did approach me. He answered a couple of my questions and was unable to answer others. He did, however, spent time espousing the values of the Best Buy Plus service plan for $199. The whole thing was a complete waste of my time.

I bought a 4,200$ graphics card in the US. I took it back home (I am a student in the US).

When attempting to install the graphics card, it wasn’t working and after many attempts I took it to an expert for inspection. He looked inside the graphics card (without opening it) to find that there is no processing unit and no memory inside the card. Which means BestBuy sold me a returned item which they did not check. Their mistake cost me 4,200$ and they won’t return it because it’s been over 15 days.

I cannot believe that such high value items can be unchecked and sold and refused for return. The irony is that those cards rarely come faulty, so it’s those who return them early the likely culprits for taking them apart.

Horrific experience, please avoid at all costs.

We purchased a few items from best buy at one time, not including the thousands we've spent here, this purchase was almost $2,000. Within this purchase was a dishwasher which was supposed to be delivered and installed. Best Buy made us wait months for a delivery date. The delivery date came and went with no delivery, no phone call, no reason. We contacted customer support, which within itself is a joke, and received no answers. Best buy's only excuse is they use a third party company who does the deliveries and installs and after best buy collects your money it is no longer their problem, this is what I was told by best buy customer service. They use installs inc. as a third party and I have found installs Inc is an extremely subpar company with a tremendous amount of bad reviews. Best buy left us no choice but to cancel the order. They did offer to drop the dishwasher off on our porch, such a joke it's been a couple days and we still haven't seen the item cancelled and our money refunded so we may purchase from a reputable company. My advice, everyone stop purchasing from best buy and let them dwindle into nothing.

Such a horrible company. Charged me $1600 and said they delivered it. They refuse to give me the item or return my money. Zero customer service. Just talking to AI.

Ordered a washer for delivery, installation and haul away of the old machine. Upon delivery, the technicians refused to install or haul away the old washer, so now I'm stuck with needing to find someone to connect the new washer and take away the old one.

If anyone would like to see my review please look on facebook for Best Buy. To not make such a Long review, just let say that BB lied to us on our accounts. Both my wife and my accounts. We both purchased the Geeksquad and Total protection Plus package. Now when I needed service on a 4k tv I bought in Feb of24 I am told that that was Not covered. I had paid for this coverage for two straight yrs. Now, "oh, sorry that is out of coverage." when just a week before they told me all my products were covered including this tv. And Now they want to charge me Again in July for this Worthless coverage at $200.00. What crooks! This is truly dishonesty and theft.I have been a Loyal BB customer for about 20 yrs and have spent Over $35,000 there. They have really screwed this relationship with a Loyal and Paying customer up. They have lost my business and my wife and I will both cancel our BB credit cards. Sams is only 1/2 mile from Best Buy. What dishonor and dishonesty. All this is my personal opinion based on my experience with BB when I needed to use the protection that I Paid for. No more Best Buy. I caution others, hope you don't get the same or worse treatment from BB. 6-11-2026 Clyde Scurry

I have been a long time Best Buy customer and bought several appliances and a laptop from them over the years. I have bought extended warranties, and most recently purchased the "My Best Buy Total" membership, which seems to be their new protection plan. When my refrigerator stopped working after less than a year, my extended warranty and membership did me no good. Customer service has been terrible from Best Buy, and I still had to go to the manufacturer for all service repairs. Don't waste your money at Best Buy!

I scheduled a repair visit consisting of cleaning a computer and installing a hard drive. I booked it 3 weeks out so that I could wait for the repair. The Geek Squad said that this was possible since I was willing to wait till they had a block of appointments available. When I got there, besides terrible customer service, I was told it was impossible. When I complained, the store manager said it could take a couple of weeks to do the repair and absolutely could NOT be done while I wait. I was told that if I continued to complain, I would be banned from the store. I took my computer and from my car called a PC store. I explained the situation and what I needed. They told me to come in. In less than 30 minutes they cleaned the PC and installed the drive. They charged me $35. I had a membership at Best Buy that was supposed to provide the top level of support! I have called and written to the store reporting this incident.

I visited Best Buy to pick up some tech accessories. The store was well-stocked and the staff was very helpful in guiding me to the right section. The checkout process was quick and easy. Very satisfied with my visit.

Was browsing for a computer for a VA Education Program, BESTBUY Introduced me to IST Computers and please read below

IST Computers sent me the wrong unit, take forever to receive a response, can not leave a review on Best Buy so I will warn people here. The computer they sent was wrong and what makes it worse was that I needed this for a Veteran Educational Program and now will have to exit due to this issue.

The fix was for them to reimburse $300 to make up for their mistake. The mistake was they forgot to put 16 GB of ram and oh yeah the Terabyte Hard drive. How are they a company? They are known for doing this. You would think BestBuy would not advertise them as a partner. I hope your business closes! EVERYONE if YOU BUY FROM HERE CHECK YOU HARD DRIVE and RAM! MAKE SURE IT IS THE AMOUNT YOU HAVE AGREED TO AT THE TIME OF PURCHASE!

Josh, thanks for letting me know that you signed off for the day as you are the one you told me to reach out to you.

BESTBUY WON'T LET YOU PUT THE REVIEW ON THEIR PAGE UNLESS ITS POSITIVE

NO RESOLUTION! BUSINESS AS USUAL!

RETURNED THE UNIT, THEY KNOW THAT I RETURNED IT DUE TO USING THEIR SHIPPING LABEL BUT I WILL END UP WAITING OVER A WEEK FOR A REFUND.

FOUND A BETTER DEAL ON NEWEGG

WAY TO GO BEST BUY!!

VETERANS READ MY WARNING, THIS COMPANY DOES NOT CARE OF THERE MISTAKES!

Bought fridge... OK, but they advertised 10% back if I opened a Citibank/ BestBuy card. I did. They didn't. Additionally tried to inform them at least twice. Ha! No response

It is nearly impossible to actually contact a person in customer service. My dishwasher installer gave me a hard time and while still working on it, I actually contacted a person named Gabby in customer service. She ultimately filed a complaint about the installer-he told me he had been written up. The dishwasher is still sitting crooked in my cabinet. The last message I received said the installer claims it is the problem of the cabinet and the floor. I can no longer contact Gabby or any other human to remedy this problem. Pay a plumber not Best Buy for installation

i drove 35 mileles to best buy to buy a new tv and get ridgt off old one when i get there i was told my old tv is to big for them then i go wallmatt got same tv and they take old for for disposal no charge

I have purchased several products from Best Buy over the years, mainly through their online store, and my experience has consistently been positive.

The online selection is extensive, with a wide range of models and products available across different categories. I have generally found the product quality to meet my expectations, and the information provided online has been sufficient to make informed purchasing decisions.

Delivery times have also been very reasonable. In some cases, I received my order within 24 hours, while other orders arrived within a few days. I have also used the in-store pickup option on several occasions, and the process was straightforward and efficient.

Based on my experience, Best Buy offers a reliable purchasing experience, a strong product selection, and convenient delivery and pickup options.

i would give Best Buy Legacy a 0 if allowed. Gave salesman the model and serial number of our existing wall oven and that we wanted to know what replacement model would fit without modifications . He assured us the replacement he suggested would fit existing the cabinet. we tried to call store and salesman again prior to scheduled install to reconfirm fit. Apparently Best Buy stores were no longer taking phone calls directly but only to non local customer service location. This location sounded to possibly not even being in the United States. After continually informing them that we were assured the unit would fit the individual hung up on me. I was told if we wanted to talk directly to store or salesman i would have to drive back to store in person because stores could no longer receive calls. Although Best Buy use to be a trusted & reliable
company; I would not recommend buying anything from Best Buy nowadays. Something has definitely changed.

Terrible experience. I returned airpod Max 2. I made part of payment via mastercard giftcard. I was told that I will get bestbuy gift card. after processing return , I was told it went to MA gift card. I told them I threw it after using it. the store guy told me that he can not do anything but online chat will be able to help. spent 30 minutes with online chat. I was asked to call bestbuy gift retrieval service. spend 15 minutes. told me to call best buy public relation who told me to call master card gift service.
I cancelled my best buy credit card. decided never to buy anything from them.

I placed an online order with Best Buy and the package
was delivered to the wrong address and signed by a
person who does not work at my location. The FedEx
proof of delivery confirmed the wrong signature.
Best Buy refused to issue a refund and only offered
to resend the item — with the same carrier that
already made the error twice, including a previous
incident where a laptop was left outside unattended.

I had to open a PayPal dispute, which was initially
denied because Best Buy provided a tracking number
showing "delivered." PayPal later found that Best Buy
provided an invalid tracking number. I am still
waiting for resolution.

Be very careful with Best Buy online orders. If
something goes wrong with delivery, they will not
take responsibility. Keep all your evidence.

I just started a new job where I had to have specific specifications for a laptop and really didn't know what I needed or what I was looking for specifically, the gentleman that helped me I gave him exactly what I needed and he helped me find the perfect laptop and I even got it at a really good deal I saved like $330. I'm really pleased with the customer service I received at the Bluebonnet in Baton Rouge Louisiana Best buy.