Best Buy Reviews 

Awful and ridiculous.

Wiring and concealment services were cancelled 5 times.

No management oversight?!

I purchased a brand new Sonos Beam (Gen 2) from bestbuy.com and it arrived with the seal already broken. I took pictures of everything and opened the box and it has minor scratches and obviously looks like someone already had used it before. I reached out to bestbuy customer service and it was terrible. They were not going to do anything on their end. All they told me was to get it refunded or go to best buy store to get it resolved. Why do I have to be responsible and go through all this headache? They should come back to pick it up from my home if anything. Never buy from bestbuy they will just trick you and give you open box items that looks new.

There was an issue with the chat on their website. I called the complaints department to report it, the agent was rude and went silent forcing me to end the call.

I called to report that interaction and ask the manager to listen to that call, I was told the manager refused my call, refused to give her name and she relayed random dismissive unrelated information to be.

The call got progressively worst, a custoemr service rep is not going to be respectful if their managers acts this way.

After being told that I was escalating and reporting her to head office, Alexandra gave me a condescending hostile, defensive call. Truly disgusting person, and I could've done without speaking to her.

She even tried to tell me that my complaint is for a different department, like come on.

Conversations with store personnel give you hope you can return to settle your business, except when you do that, unexpected charges pop up (large TV return). I'm not a new customer with no history of prior sales. Several wasted trips. Even TV sales resisted an exchange of ideas for a better choice of model (?). Didn't feel like they valued my business. Maybe it varies by store.

I now understand why I was treated so poorly, paid 170.00 approx for home service call, never showed, never called, reset for 2 days later, day before received 3 calls from 800 numbers, explained what happened, also BB office was eager to cancel, seemed like office and installer, were friends covering for each other, saying they tried to call ans no answer, I am positive no calls tried. Seemed like they enjoyed playing mind games, with no real desire to solve problem, tried to make me the fall guy. Now I must wait 7-10 days for refund, they have for 5 days! local manager called will c/b in AM trying to solve, seems like 3rd party intefernce, not sure?

They used to be great. Now, the website goes into a loop never getting you to the Geek Squad scheduling page you need unless you choose an option about what's wrong with your computer, and there's no "other" option, so you have to lie to get service.

None of the store numbers actually go to a store. They go to an AI that doesn't understand that someone can't remote into your computer if it doesn't load.

If you get to a living person, they are across the world, not in the store. They're cool, but they aren't local (important if you need info about accessibility of the store, about a discussion you had with someone, and I assume hiring inquiries).

Trying to get my computer fixed, I'm made to feel bad about buying something that wasn't an Apple product. My dad was talked into buying an Apple product he doesn't like and would have preferred a more affordable Windows product he came into the store for. I've heard others also being pressured into buying Apple products when seeking specific Windows computers.

Logan at the Brainerd Best Buy was amazing we had a install for a GPS navigation system in a 2002 Camry and he was able to take the item that we needed and sauter it together and attached it to the device at no additional charge and just charged us for the part. He was very knowledgeable pleasant and professional.

I ordered a dryer from BestBuy. When they came out they noticed that my gas line had not been installed with a shut off valve. I didn't know what that was but my builder didn't put one on. They told me to get this installed and to call back and they would come help. ( I wish they would have checked before I came if there was a shut-off valve installed). I got the shut off valve installed and called them back. They scheduled again. The day of delivery (I've opened my calendar waiting at home) they tell me they can't come because installing a dryer to a gas line requires a different team. (not my problem) I rescheduled. Then I had a personal family matter out of town and had to reschedule with them which they kindly did. The morning of the deliver (i've opened my schedule waiting at home) they told me again that they could not come because they needed a special team for a gas line. (still not my problem and should have been in my order) This happened again and I told them not to come back. I had to get my own plumber to install the appliance and waiting on that estimate next week sometime. It was too many people handling the case, so much confusion with them...it was a terrible experience. They could have redeemed themselves by telling me someone would come tonight to install. (might be after hours....pay them overtime). Customer Service matters!!! BestBuy.....I'm still open to you installing tonight!!!!!

ALEX IS AMAZING. My husband and I went in looking for a specific gaming laptop, much less than we ended up spending. Alex put us onto the Alienware which we were absolutely THRILLED about tbh. I needed a laptop for school and gaming, my husband was wanting an upgrade for his PC. Alex was super knowledgeable and helped us apply for the best buy card, was extremely patient and all in all a fun vibe. Thank you so much for all of the help you provided us, very happy with our purchase!

I called Best Buy with a simple question about product availability that should have taken less than 30 seconds to answer. Instead of being connected directly to the store, I had to go through an AI system and then a remote representative, which turned a quick question into a five-minute ordeal. Sometimes customers just need someone at the local store to pick up the phone and provide a straightforward answer. The process was frustrating and unnecessarily complicated.

I purchased an LG TurboSteam electric dryer (model DLEX6700B) from Best Buy, along with the matching dryer cord and Best Buy’s own delivery and installation service. What followed was a frustrating chain of errors that Best Buy ultimately refused to take responsibility for.

The installer wired the dryer incorrectly. This is a newer model where the specific wire connections matter, and the technician simply didn’t follow the included instructions. When the dryer wouldn’t power on, instead of rechecking his own work, the installer told me the problem was with my home’s circuit breaker and instructed me to call an electrician.

So I did — and paid $125 out of pocket. The electrician took one look and confirmed the dryer had been installed incorrectly by Best Buy. It was a quick fix that never should have required an outside professional. In his words, the call-out was money I shouldn’t have had to spend.

I contacted Best Buy expecting them to make this right. To their credit, the agent acknowledged the installation was done incorrectly. But the company refused to reimburse the $125 I spent correcting their own mistake, and declined even a $125 store credit as a goodwill gesture — repeatedly hiding behind “policy.” The only thing offered was to send a team to redo work that had already been fixed.

The math here is simple: Best Buy’s error cost me $125 and hours of my time, and when given a clear, low-cost chance to make it right, they chose not to. I was about to purchase a refrigerator from them for the same home — that sale, and any future ones, will go elsewhere. I would not recommend Best Buy’s appliance installation service.

I have always considered Best Buy a good company when it comes to purchasing products, but my experience trying to get help with an order issue has been extremely disappointing.

I called customer service twice. Both times, I was greeted by an AI-driven systems that made it nearly impossible to reach a human representative. After repeatedly navigating prompts and objections, I was finally transferred to someone who was supposedly a customer service agent, but it still sounded like another bot.

The issue is simple: I ordered a package that was being shipped to an address where I would only be staying for a short period of time. Best Buy shipped the order later than expected, causing delivery problems, and I have been unable to get meaningful assistance from anyone.

What has been most frustrating is not the shipping delay itself, but the complete lack of accessible customer support. When something goes wrong, customers need a straightforward way to speak with a real person and resolve the issue. Unfortunately, that was not my experience.

Best Buy is easy to do business with when everything goes according to plan. When you need help with a problem or return, the experience can be entirely different.

I orderd a Lenovo Legion pro 5 on Sale.They cancelt my Order after three days for No valid reason. The Money was ready at my Credit-card but they dont shipped IT.I never got a Tracking Number. After three days i got the information that the Item cant be shipped to my Location. I didnt got the Chance to say: yeah OK send IT to a Store...
They cancelt IT, sold the Item and after 1hour at the Phone the only answer i got was: sry WE cant so Something for you ... But of your want you can buy the Item for full price ... No Discount noch nothing

It wasnt my fault ... I dont get IT.
Where is the famous American customer Service?

Thx best buy so now i am flying Back to Germany, without a Birthday present for me. Never i will try to buy Something from you again in my life.

Why am I not allowed to add a pic? Lame TP!
Not wasting anymore time here.
Dont use bestbuys refurbished 3rd party sellers.
Total scammers.
Listing as exellent condition with scratched screen and other cosmetic defects and depleted battery...
Im pissed!

If i could give no stars I would. Customer Service is horrible. Locations are dated. Staff are rude and very aarogant and condensending. I got in line for customer service - was told to get in the line for check out when i wanted to return something. Made me get in the back of a line. Rude. Then I asked for a return. Person didnt know if they could or couldnt return an item. Then went through the process, and said no sorry youre late returning the item. I check it was 4 days past. Then i tried asking the manger, the smug look on his face saying no - no sorry, unfortunately, just no. You need to do better.

I went into Best Buy and all i wanted was a screen protector for my apple watch. Normally the employees wear a blue shirt however this particular employee(female) was wearing a red shirt and i can only assume she was a new employee. I told her what i needed and she kept asking for my receipt and i explained that one i'm replacing wasn't purchased from Best Buy. She asked which apple watch and i told her. She then said i don't know which one you have and that she wasn't familiar with apple products. She then left and said she would send over someone that could assist and she walked away and went to a register and was talking to another employee. I waited for ten(10) minutes and she was still talking to that same employee but neither came to assist me. Safe to say i won't be shopping at Best Buy anymore. Best Buy should know better than to send an employee to help a customer when the employee don't have a clue...

Purchased a Samsung watch online and it was shipped to my home. When the UPS driver delivered the package my ring camera captured the delivery which showed a crushed box. The package was left at my front door and within less than 30 seconds the box was picked up and brought inside only to discover the contents (watch) was missing. I then contacted customer service and after nearly two hours on the phone with the person, they informed me to go to a Best Buy store. The store started the refund process and were very helpful. The Best buy reversed the refund and charged me the full amount despite sending them proof with pictures and video from my ring camera. Best Buy refused to contact UPS to file a claim which according to UPS that was Best Buys responsibility and not the customers. UPS based on the pictures and ring video agreed the item was stolen and agreed to refund my money, but Best Buy had to refund the money. Again Best Buy refused to reimburse my money. I then contacted BEST Buys executives office and provided them all of the information. More than 2.5 months later Best Buy refunded my money. I then cancelled my membership and returned other items I had purchased and took my business to their competitors. In summary, Best Buy customer service is pathetic and they lie to their customers. Best Buy internet sales support is corrupt and dishonest. My suggestions to potential Best Buy customers is to avoid purchases from this company and take your business and purchases elsewhere. Best Buy turned out to be my Worst Buy which has resulted in BEST Buy losing my business forever!!

Three months, a FedEx misdelivery letter, and a police report and Best Buy still won't refund me.

In February I ordered a MacBook from Best Buy online for $1,195. FedEx never delivered it to me. FedEx themselves have since admitted this in writing , they issued an official letter confirming the package was misdelivered. I also filed a police report documenting the theft.

Despite having both of these documents, Best Buy has refused to issue a refund. Their customer service representative, who was handling my case, stopped responding to my emails and phone calls after I sent her the FedEx misdelivery letter. No callback. No acknowledgment. Nothing.

Best Buy continues to hide behind FedEx's original delivery scan, the same delivery that FedEx has now officially admitted was wrong. They have used this as justification to deny me a refund for three months while I have done everything right: filed a dispute with my credit card company, filed a police report, obtained written confirmation from FedEx, and contacted Best Buy repeatedly.

I am a customer who paid $1,195 for a product I never received. Best Buy knows this. FedEx has confirmed it in writing. And Best Buy still refuses to make it right.

If you are considering purchasing a high-value item from Best Buy online, be warned: if something goes wrong with your delivery, do not expect them to stand behind their sale. You will be on your own.

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April 26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues.

The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card.
We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product.
We were told by Best Buy’s “Experience Supervisor” that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices.
We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy’s own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice!
We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store’s ineffective “Experience Supervisor.” She is inconsiderate and ineffective.
The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An “agent” eventually answered, but was unhelpful.
We emailed letters to the manager and to two company executives, but there have been no responses.

We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

Tried to purchase a car audio system online that automatically went to pickup but i wanted shipping. Chatted for 30 minutes being connected to different departments. Was given a number to call and I requested a store call back, the agent went silent and never responded. I went back to chat after being prompted via several bots was given a different number to call that said we are closed. Went back to chat and went thru several long waits and finally got an agent who went over everything I already been over and ask me to hold 2 or 3 minutes and 10 minutes later replied the product is not available. That all took 84 minutes. And then the agent said he understood my frustration. This company will not allow you to contact a store directly which could have solved this in minutes. In fact the vast majority of Best Buy's customer support is outsourced to international call center networks. My issue is they are not efficient.