Best Buy Reviews 

Three months, a FedEx misdelivery letter, and a police report and Best Buy still won't refund me.

In February I ordered a MacBook from Best Buy online for $1,195. FedEx never delivered it to me. FedEx themselves have since admitted this in writing , they issued an official letter confirming the package was misdelivered. I also filed a police report documenting the theft.

Despite having both of these documents, Best Buy has refused to issue a refund. Their customer service representative, who was handling my case, stopped responding to my emails and phone calls after I sent her the FedEx misdelivery letter. No callback. No acknowledgment. Nothing.

Best Buy continues to hide behind FedEx's original delivery scan, the same delivery that FedEx has now officially admitted was wrong. They have used this as justification to deny me a refund for three months while I have done everything right: filed a dispute with my credit card company, filed a police report, obtained written confirmation from FedEx, and contacted Best Buy repeatedly.

I am a customer who paid $1,195 for a product I never received. Best Buy knows this. FedEx has confirmed it in writing. And Best Buy still refuses to make it right.

If you are considering purchasing a high-value item from Best Buy online, be warned: if something goes wrong with your delivery, do not expect them to stand behind their sale. You will be on your own.

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April 26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues.

The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card.
We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product.
We were told by Best Buy’s “Experience Supervisor” that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices.
We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy’s own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice!
We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store’s ineffective “Experience Supervisor.” She is inconsiderate and ineffective.
The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An “agent” eventually answered, but was unhelpful.
We emailed letters to the manager and to two company executives, but there have been no responses.

We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

Tried to purchase a car audio system online that automatically went to pickup but i wanted shipping. Chatted for 30 minutes being connected to different departments. Was given a number to call and I requested a store call back, the agent went silent and never responded. I went back to chat after being prompted via several bots was given a different number to call that said we are closed. Went back to chat and went thru several long waits and finally got an agent who went over everything I already been over and ask me to hold 2 or 3 minutes and 10 minutes later replied the product is not available. That all took 84 minutes. And then the agent said he understood my frustration. This company will not allow you to contact a store directly which could have solved this in minutes. In fact the vast majority of Best Buy's customer support is outsourced to international call center networks. My issue is they are not efficient.

Dear Corporate Best Buy,
The purpose of this letter is to formally close my Best Buy Citibank credit card account and inform you that I will no longer patronize your stores. I am taking this step reluctantly after more than 10 years of loyal, dedicated customer history, during which I maintained a $10,000 credit limit and averaged over $2,500 in annual spending.
This decision follows an incredibly disappointing experience on May 23, 2026, at the Roseville, Michigan location (Store #407), which demonstrated that Best Buy no longer prioritizes customer retention or stands behind the products it sells.
On April 25, 2026, I purchased a UPS backup unit for just under $300. Exactly 28 days later, the unit completely failed and became unusable. When I attempted to return this defective merchandise, the associate, Zak, informed me that because I was outside of a 15-day return window, Best Buy would offer no remedy, replacement, or compensation, and that I would have to deal with the manufacturer directly.
When I requested a manager to discuss a reasonable exception for a fundamentally defective item, the supervisor on duty, Dontreal, was entirely unhelpful. Rather than trying to find a solution, he informed me that the situation was my fault for declining Best Buy's paid protection plan. He characterized the policy as absolute, refused my request to speak with another manager, and abruptly walked away from the conversation." While a Geek Squad agent named Shane later attempted to de-escalate the situation politely, the damage had already been done.
As a former Best Buy employee, I understand that retail policies change over time. However, a manager’s role is to exercise judgment to preserve high-value customer relationships. Rigidly enforcing a 15-day return policy on a product that failed in less than a month—and treating a loyal customer with hostility for questioning it—is bad business.

Purchased their total warranty package $199.00 for the year and had an issue with them taking back an item. The store manager in Douglasville Ga. Is trash and the associate with her smart mouth was trash. Do not believe in their bs warranty. The online customer service is just as bad and lied to us about talking g to a manager it was just another worker we could listen as he was telling us.

sold me the wrong product AGAIN. BROUGHT SPECS FOR COMPUTER AND WAS SOLD COMPUTER W/0 WINDOWS PRO LISTED ON SPECS PROVIDED.
IMPOSSIBLE TO SPEAK WITH ANYONE. ANSWER DRIVE 100 MILES TO RETURN

EVIL COMPANY. I signed up for the credit card to finance a laptop purchase. I paid it off months ago. They also put in my birthday wrong when I signed up for the card so I was having many issues signing in online. I got an email today saying I had $63 past due. I called the customer service and TWICE they told me that my past due was $63 due to an ANNUAL FEE which the NEVER DISCLOSED. When I finally got through to an Account Services, they then said the past do was $90 (it went up $30 in 10 minutes) and I had to pay this in order to cancel the account. UNBELIEVABLE. They are evil. Deceptive. Sneaky. DO NOT SIGN UP FOR THE CREDIT CARD. I was kind to the customer service reps but told them flat out they are a deceptive company and I will never buy from them again.

Absolutely unacceptable experience with Best Buy. I ordered an Apple Watch and already had issues with one order before this. Then on the replacement order, they sent the completely wrong item and the barcode/shipping information was messed up, creating even more problems.

I drove to the store expecting them to fix an obvious fulfillment mistake, but the employees refused to process the return in-store even though the item I received did not match my order. I wasted my time, gas, and effort trying to resolve an issue that was entirely caused by Best Buy.

Now I’m being forced to print shipping labels and mail everything back just to hopefully get my money refunded for mistakes that should have never happened in the first place.

Very disappointed with the quality control, shipping process, and customer service. Buying refurbished products from Best Buy has been a nightmare.

​"I am officially done shopping at Best Buy after a terrible in-store experience. I brought in an $800 Epson printer I bought just four months ago because it was malfunctioning. I was forced to carry the heavy printer back and forth between an anxious, rude Geek Squad employee and the customer service desk, with both departments refusing to help. The original employee ultimately dismissed me entirely, refusing to even look at my receipt and telling me to deal with Epson directly. I deeply regret making this purchase at Best Buy and will never be a customer again."

It's not best it's WORST. Never again!

bad charged 1 365 service fee $450
new pc
never asked
never agreed
charged and i will spend 2 days to get fixed
wrong and bad management charge first
why
you lost me for life and my rentals
i have and i pay for geek service
greed and violated trust
Scott S austin tx 5/17 2026
stop call wrong wrong disclose and ask

On a Sunday I ordered a small upright freezer online with delivery. I received and order confirmation email with a delivery date the following Wednesday between 7am - 7pm and the email said a 4 hour window would be provided closer to the date. By Tuesday I had heard nothing so I looked online and no delivery was scheduled. The Wednesday delivery had disappeared. I got on a 45 minute chat with an agent. They could not reschedule the Wednesday but had Thursday available. I agreed and we set the delivery for Thursday. Again the same 7a -7p and an statement I would be notified by 9pm the day before with a 4hr window. Now not more that 2 hours later I get a text that I need to schedule delivery!!!. The Thursday delivery is gone. After I was told this was flagged and would not be deleted. The only options now available are Friday or Saturday. Really? How do I know that is even true? I canceled the order.

I got such a wonderful smart, experienced chat agent. Jenny Gray. She went above and beyond with my shopping needs. She went so far as to put exactly what I needed into the cart. All I had to do was pay for it. I hope someone at Best Buy sees this review. A lot of companies need an awesome agent to work with like Jenny Gray.

I bought a product that Best Buy's return policy said wasn't returnable if opened. It was a cell phone sim card. The sim card didn't work. I returned it because it was a defective item, assuming that they would make an exception for non-returnable items if the item doesn't work. Just received the returned item with a letter saying it can't be returned.

Normally, I wouldn't complain about a non-returnable item. I've bought plenty in the past. However, there have been a few times a non-returnable item didn't work when I received it, and the store made an exception because the item didn't work, processing the return because they sold me faulty merchandise. Best Buy is the only place where their customer service was so bad that they refused to accept a return for a faulty item because it wasn't returnable.

I will never purchase anything from Best Buy again. I'm glad the physical store in my location went out of business and will never visit the website or a different location again.

I purchased a laptop yesterday at Best Buy, Landsdown, Richmond, and they offered a service that included software installation and clearing unnecessary data. I left my laptop with FARID, who helped with the service. He was so friendly and helpful and even went above and beyond installing my personal business software, and I do appreciate his favour and Best Buy Customer service as a whole.

I was convinced to sign up for a Best Buy credit card so I could reap the benefits of all the purchases I was making. I spent a ton of money and was expecting to receive some Best Buy gift cards. Guess what never came......... When I called to ask where they were, apparently they had already expired. What a crock. Last purchase I will ever make there.

Best Buy N. Attleboro MA

Unable to contact the store directly at any point. Calls were routed to an overseas call center that could not provide clear or consistent information. I was disconnected when asking for a manager and given conflicting updates. My order was later canceled without explanation. Poor and frustrating experience.

Best buy st cloud mn. They are lier's. I I bought a Samsung TV 65" $650. And there worthless 5 yr warranty $120 best buy told me to bring TV in for exchange.i ask please confirm this I'm a disabled veteran I'm driving 30 miles one way. Are y sure they said 100%sure. I bring TV in best buy said now they changed there mind so
No to exchange and no to them fixing it at store. They were very abusive and swearing at me. And told me to get it out of there. I asked for help since I'm disabled and my wife is 80lbs they said yes bring my truck to door. I waited 30mins and no one there when I came in they said they forgot and they don't know when they could help me and if they could help me. So another lie. They are dirty stinking lier's and are only out and say anything to get your cash. I was a marine and I never seen anyone with no honer as best buy there's no fix for these kind of people.all should be fired get some McDonald's people in there to work

My wife and I purchased a Maytag washer about a month or so ago at the Plymouth meeting Best Buy. It was delivered on time, but the installer was unable to detach the old hot water hose from the faucet, and so had to install the washer with the old, decrepit hose - leaving the new one behind. He had put some WD40 on the fitting but was then still unable to detach the old hose. He specifically instructed us to contact Best Buy and arrange for someone else to come out again to install the new hot water hose after the WD40 had had time to work. Today the Best Buy installers came to finish the job and refused to touch it, saying that was not their job. Best Buy uses contracted, third-party installers who are utterly incompetent, and cannot do the job, and take no responsibility for their actions. Best Buy for their part, uses third-party sh**it contractors because they are cheap. So far, Best Buy has failed to honor its service contract with us (we paid for a 5-year service contract), and failed to honor its original sales contract with us in that the new hot water hose has still not been installed and we are just waiting for the old one to fail. If Best Buy does no make this good IMMEDIATELY, we will be filing suit, naming the Plymouth Meeting store, the company itself, the sales person who sold us the washer, and the manager of the Plymouth Meeting store. (Will update this review as the situation warrants. For now, DON'T BUY FROM BEST BUY where installation is needed. They contract with SH**IT installers.)

Ordered an open-box TV from Best Buy’s online store on May 7. The shipment was damaged in transit and routed away from delivery, but no proactive replacement was initiated. Customer support repeatedly gave inaccurate information, including assurances that a replacement shipment existed despite being unable to provide valid tracking details.

At one point the order was marked “delivered,” but the tracking showed it had actually gone to a warehouse in Kentucky rather than my address (Atlanta GA). After another support call, a replacement was finally created, only for it to be silently canceled overnight without any notification because the wrong inventory type had apparently been reordered internally.

The most frustrating part was not the original shipping damage itself, but the repeated misinformation and lack of communication throughout the process. After multiple calls and over a week lost, I ultimately requested a refund and decided to purchase elsewhere.

This experience has left a sour taste in my mouth and I don't think I will be doing business with Best Buy ever again.