At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service and tracking
I’ve ordered multiple times, and often my order is split into two or three parcels due to stock availability in the warehouse or shop. While I don’t mind this, what bothers me is that whenever I go to pick up my parcels, the parcel shop only gives me one box. When I ask for the others, they tell me "we don’t have it." The issue is that Bestseller never provides a separate tracking number for the second parcel, or sometimes they assign the same tracking number to both parcels, which is incorrect. There have been times when my order was split into two parts, but I wasn’t notified by email. When I pick up my first parcel, I think something is missing and try to complain, only to later discover that the other parcel is still in the shop waiting for me. And neither I nor the staff at the parcel shop were aware of this. It actually happened I searched for my parcel together with employees of the shop, just looking for my name on the box, of course because tracking number was somewhere in the air haha.
Also, making a complaint isn’t easy. While there are multiple sections on Bestseller’s website, finding the correct contact information and submitting a complaint could be more easier and simple.
I’m very happy with the quality of the clothes and the delivery time, so I’d rate those 5 stars. However, customer service and the tracking process definitely need improvement, so I’d rate those 1 star.
31 March 2025
Unprompted review
Reply from BESTSELLER.com
Hi Karla
We sincerely apologies for the inconvenience with your orders. Generally we are meant to send however many tracking numbers are currently active on the order and there can be further complications through third party groups, such as delivery company and parcel station. We are pleased to hear you like our products and we would very much like to get a deeper insight on the issues you have experienced with your deliveries. If you can contact us using the form we can look further into the issues and see if we can find something to work for a better long term solution. The contact information can be found at the bottom of all our websites and posses a link directly to the contact form.
We apologies again for the inconvenience and wish you a nice day
Kind Regards
Customer Operations
Bestseller Online stores.
I urge everybody to look up on the…
I urge everybody to look up on the Internet, how the owners behind bestseller are destroying our planet with their excess living style and private jets. Please boycott their brands until they stop their selfish rotten behaviour!
16 October 2024
Unprompted review
Reply from BESTSELLER.com
Hi Jesper,
Thanks for sharing your feedback. I've reached out to our communications team and would like to share the following message on their behalf.
As an international company operating with a global value chain, we do have some colleagues who have travel activities to other countries. This travel is almost exclusively conducted via scheduled, commercial flights.
We are committed to reducing the impact of our operations on the environment. Since 2018 we have reduced our direct emissions by more than 80 percent. Of this, the share that emissions from our total travel activities at BESTSELLER constitute just under 0.34 percent of our total emissions. This includes, for example when a buyer flies out to meet with a supplier, or when a colleague attends a sales meeting.
Going forward, we are committed to continue to reducing our environmental impact across our entire operation.
Best regards,
BESTSELLER online shops,
Customer Operations
My husband ordered 3 bracelets for £72
My husband ordered 3 bracelets for £72. He received an email to says they'd been shipped from the Chicago US. However no email from the UK carrier. I waited then emailed them. They told me their carrier returned them. They said I had to psy for postage again! They offered me £15 refund! I don't know how to get my money back. This feels like a scam.
We have emailed and still no reply. Avoid!
10 October 2024
Unprompted review
Reply from BESTSELLER.com
Dear Rachel,
Thank you for taking the time to leave a review.
We are sorry to hear that this did not go entirely smoothly! Unfortunately, you did not include an order number with your review, so I am unable to look into your case. Would you please contact us again so that we can look into your case?
If you have any further questions, I recommend contacting us via one of our live support channels or visiting our help centre.
Apologies for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
Do not buy Jack and Jones cargo shorts & chinos.
I bought several pairs of Jack and Jones shorts and chinos over a period of time during the last 2 years for my partner from an online retailer and there is a fault in the design that has presented itself on numerous occasions. The clothes have ripped in exactly the same place near the pocket seam after very little wear. I have tried 'tirelessly' via chat and email with Bestseller customer services to invoke the manufacturers published 24 months "Right to give notice of non conformity of goods" and have been given the complete run around. I have enclosed photos showing the fault in exactly the same place on different items. I have received absolutely terrible customer service from employees who don't understand the company's policies. I was just referred back to the retailer that I had bought from, but their return period for faulty goods is one month and they won't get involved with manufacturers guarantees. This is a serious and obvious manufacturing design defect, and I should be able to have this investigated directly by Bestseller under the terms of your manufacturing guarantee. After numerous emails with your company, and being completely dismayed and dismissed, I just let it go and decided never to buy your clothes again. However, on reflection, this is not good business practice by Bestseller and I'm informing others now not to buy your clothes. I have wasted a lot of money on sub standard, unfit for purpose clothes, from a company who don't stand by their own publicised ethics. I expect more from a great business man like Anders Holch Povlson.
29 October 2023
Unprompted review
Reply from BESTSELLER.com
Hi HB,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with the Jack & Jones shorts and chinos, as well as the frustration you’ve faced in trying to resolve this.
We understand how disappointing this must be, especially given that the fault seems to be a recurring design issue. Your feedback is very important to us. If these items were purchased directly from the official Jack & Jones website, we would be more than happy to assist you with your claim under the 24-month "Right to give notice of non-conformity of goods" policy. Please provide your order details, and we’ll ensure this matter is properly addressed at customerservice@bestseller.com.
If the items were bought through another retailer, unfortunately, we are limited in what we can do directly. However, we recommend contacting them regarding any manufacturing defects, as they should be able to assist within their policies.
We sincerely apologize for any inconvenience and confusion caused by our customer service team. Your experience will be shared with our teams to ensure improvements are made.
Thank you for bringing this to our attention. We hope to assist you further and restore your confidence in our brand.
Best regards,
BESTSELLER Online Stores
Customer Operations
Order 3 soler light on offer get3 1…
Order 3 soler light on offer get3 1 free only got 3 no free one
9 July 2024
Unprompted review
Reply from BESTSELLER.com
Hi Daniel,
Thank you for your review. We are sorry to hear that you only received three items instead of the four that you expected from our "Buy 3, Get 1 Free" offer. To help us look into this matter further, please reach out to us at customerservice@bestseller.com with your order number and the promotion details.
If you have already contacted us, there's no need to do so again. We will get back to you as soon as possible.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
BESTSELLER online shops
Customer Operations
I had an excellent experience dealing…
I had an excellent experience dealing with Bestsellers customer care. The lady was really helpful,polite & efficient. She did everything possible to help me with my issue.. instant response which was refreshing. Highly recommend 👌👍👏
9 February 2024
Unprompted review
Bestseller has no service and no Customer care
ordered from Jack and Jones. They Firstly did not send out a tracking number then after two weeks past they cancelled my Order with no email or contact telling me I only found out due to me contacting them. spoke to Lady on the online chat as after two days tiring to get through to the customer service number, I had given up, The lady had a half asked attempt to tell me what had happen but was just a copy and pasted reply.
Bestseller has no service and no Customer care
MY Only recommendation is to stay away from using them
1 February 2024
Unprompted review
Reply from BESTSELLER.com
Hi John,
We truly appreciate your feedback, and it's disheartening to hear about the lack of communication you received regarding your order with Jack and Jones. Your concerns are taken seriously here at customer support, and we're actively addressing our internal communication processes, to prevent such issues from happening in the future.
If there's anything specific you would like us to look into or if you have additional details to share, please feel free to reach out.
We value your input and want to make things right.
Best regards,
BESTSELLER online shops
Customer Operations
Very Bad
the service in the warehouse in Albania is scandalous, not at all professional and a vulgar communication, they let me wait an hour to get the product and all the staff were idle. very negative service experience and this behavior is intolerable for the customer.
15 November 2023
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you for bringing this to our attention. I am truly sorry to hear about your recent experience at our Albania warehouse. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience and frustration caused.
We will address this matter with the staff at the Albania warehouse immediately to ensure such incidents do not recur.
We hope you will give us another chance to serve you better in the future. If there is anything else you would like to share about your experience or if you need further assistance, please don't hesitate to contact us.
Once again, we sincerely apologize and appreciate your patience and understanding in this matter.
Best regards,
BESTSELLER online shops
Customer Operations
I ordered an item
I ordered an item, upon ordering i was charged twice and they havent given me a tracking number for my item or any information on my items delivery date. Im not even entirely sure if i will get what i ordered or something else. Or if i will even receive my order. I feel scammed and cheated.
22 October 2023
Unprompted review
Reply from BESTSELLER.com
Hi Grabriel,
Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with your recent order.
If you haven't already done so, we kindly request that you reach out to our customer service team via email at customerservice@bestseller.com with your order details. This will enable us to investigate the double charge and provide you with a prompt resolution.
If you've already contacted us, please rest assured that we are actively reviewing your inquiry and will get back to you as soon as possible with the necessary information and updates regarding your order, including tracking details and delivery estimates.
We understand your situation and the need for clarity, and we're dedicated to making this right for you.
Please get in touch with us or wait for our response, and we will work to resolve these issues promptly.
Best regards,
BESTSELLER online shops
Customer Operations
Bestseller is not legit. Don’t trust them
I made a purchase from Jack and Jones (love their clothes but they clearly need to find someone else to handle their online sales). I’ve been dealing with them for several weeks now. They canceled my first attempt to purchase and never gave me a reason. Throughout, I was never given any indication my order was ever shipped to begin with. Bestseller is not legit
15 September 2023
Unprompted review
Reply from BESTSELLER.com
Hi Bryan,
Thank you for taking the time to share your recent experience with us, and we apologize for any frustration or inconvenience you've encountered while shopping with Jack and Jones.
We understand how important it is to have a smooth and reliable online shopping experience, and we sincerely regret that your interactions with us have not met your expectations. It is our goal to provide excellent customer service, and we take your feedback seriously.
We're sorry to hear about the cancellation of your purchase without explanation and the lack of information regarding the shipping status of your order.
We appreciate your feedback, which helps us identify areas for improvement, and we hope you will give us another opportunity to serve you better in the future.
Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention.
Best regards,
BESTSELLER online shops
Customer Operations
People very helpful and understanding…
People very helpful and understanding to New age elders
16 September 2023
Unprompted review
Order
Has anyone got contact details for this firm. Tried emailing as I have been tracking my parcel but the tracking site crashes constantly now. I have emailed but saying won't go through. I don't think it is a legit website.
13 September 2023
Unprompted review
Reply from BESTSELLER.com
Hi Mark,
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced while trying to track your parcel and contacting us.
We assure you that we are a legitimate company and take customer service seriously. We apologize for the issues you have faced while trying to contact us and track your parcel.
Please contact us via email customerservice@bestseller.com with your order number, and we will investigate the issue and assist you in any way we can.
Thank you for your patience and understanding. We look forward to resolving this issue for you.
Best regards,
BESTSELLER online shops
Customer Operations
Great customer service
Great customer service, getting in touch was easy just asked their bot for a way to contact a rep and it asked me to fill out some details and connected me quickly. Once connected, Quentin was extremely helpful in getting me situated in understanding my return. He was quick and efficient and understood what I was requesting. Couldn't ask for an easier process.
9 August 2023
Unprompted review
Quentin was quick and kind to confirm…
Quentin was quick and kind to confirm my enquiry and even sent a screenshot of confirmation. Thanx!
8 August 2023
Unprompted review
Quentin was very fast to reply and…
Quentin was very fast to reply and helped me. Very satisfied
21 July 2023
Unprompted review
Huge thanks to Quentin who was…
Huge thanks to Quentin who was incredibly helpful with my order query today (19/07) via your chat service.
Friendly, professional and solved the issue.
19 July 2023
Unprompted review
No response to my complaint, no chance of getting in touch
After emailing a complaint 5,5 weeks ago (about not receiving the right refund) I didn't hear back from them, apart from an automatic reply. Couldn't reach them by phone nor chat. There was no way to get in contact. Today I managed to get through (in the chat) and all was solved by Quentin (thanks for your great help! Wish I could give you a personal rating of 5 stars). So 1 star for the lack of contact/communication for too long.
12 July 2023
Unprompted review
Reply from BESTSELLER.com
Hello Marielle,
I hope you are doing well.
We are sorry to hear this. If you feel that a response takes too long, please do not hesitate to reach out to us via chat for example, which you have done and here I was able to help you resolve this issue.
We do our best to meet the expectations of our customers and I would like to apologize for the inconvenience this has caused.
Kind regards,
BESTSELLER online stores
Customer Service
The most atrocious service ever
This company is not Jack & Jones has a very poor service and the reviews speak for itself. Placed order over a week ago and website is not even using secure payment method. Its been a week since I got an email stating when order will be dispatched but as of yet no email. I chased several leads customer services and a head office number that does not exist. When creating an account for support it comes back with not supported. No one bothers getting back to emails. If this brand is Jack and Jones I will now be certain I will never but this brand again even from the shops. Its has tainted its own reputation with a a poor service and now way of tracking your order other than chasing emails that never get responded. When you contact their shops asking for any guidance they are completely unhelpful. Stay away from this company its a scamming company they will keep your money even if you ask for a refund.
Website is very poor and so is the customer service. Not sure which planet your shipping parcels from whether it is is another milky way or 500 trillion ,light years away your service sucks provide better support or stop trading and ripping people of basically you are thief's.
What type of response is this from Besteller below is lies
Lets gat facts
1. Your payment method is not secure i.e it did not ask me for a verification code according to HSBC when the transaction was made.
2. You never responded to any of my emails. When I did speak to someone other than the number provide on Jack 7 Jones website that never worked its false number and does exist (18002660005).
3. When going tio your website asking for support it directs you to bestseller.com and having registered it then comes up access is unavailable
4. Having emailed more than a dozen of times no body got back to me absolutely nobody and it was only myself when I found the contact number on some random website (+45 99 42 32 00). When I did speak to the person they were not helpful at all and said to contact the support email which I did they never ever got back until you emailed today which is a bit too late thank you and the person did not want to email anyone or CC me in the email.
5 There was no customer service or support the service is extremely poor
6. I would urge anyone doing business with you they think twice and avoid
7. Your response is not helpful what about the lack of experience I have details do you want to answer these questions so that all others on Trusted Pilot can see this also rather than your box standard generic response which is useless to me as your support endeavors.
Such an awful experience that I never want to do business with your company again just an atrocious extreme bad customer service your company embodies very poor and pathetic.
6 July 2023
Unprompted review
Reply from BESTSELLER.com
Hi Javid,
Thank you for your feedback on the Jack & Jones online shop.
I'm sorry to hear that you have been waiting for your delivery. Please note that the delivery time to the UK is longer than in other countries due to Brexit. You can see our delivery times here: https://support.jackjones.com/hc/en-gb/articles/10463159584145-What-delivery-options-do-you-offer-
You placed your order on 03/07 and received your delivery on 07/07. I can also see that my colleague has replied to your email and informed you of this.
All our payment methods are secure and approved for secure payment, you can read more about our payment methods here: https://support.jackjones.com/hc/en-gb/articles/10505731220881-How-can-I-pay-for-my-order-
We wish you a great day and thank you again for your feedback.
Best regards
BESTSELLER online shops,
Customer Operations
Shocking customer service
Late delivery, severe lack of communication, my return hasn’t been processed and there is no customer service number or site that’s up and running. Shambles. I still need to be refunded but I cannot get hold of anyone to ask why my return hasn’t been processed.
10 May 2023
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you for the feedback.
We are deeply sorry to hear that you needed to wait for your parcel! Unfortunately it seems like there has been a delay with the delivery. I see that your returned parcel has already arrived and we have refunded you.
If you have any questions about this order or your refund, please contact us via email at customerservice@bestseller.com or chat. We are happy to help you further there.
Thank you for leaving the review - your feedback is important to us. Have a nice day!
Best regards,
BESTSELLER online shops
Customer Operations
Quentin was very helpful
Quentin was a very helpful customer service assistant. Sorted everything very quickly. Thanks Quentin!
29 June 2023
Unprompted review
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