bet365 Reviews 

Awful. Worst company I have dealt with. Set up account to get offer of £50 free bets, cant access account and cant get through on web chat. Stay way clear!

Good site with a variety of offers, quick payouts and generally a good service.

I’ve spent tonight £600 throughout 3 games and haven’t hit the bonus once!! I’ve had a thing pop which gave me £30 wow amazing what a terrible app

Trash app trash ai agend trash costumer service the stats on the game (football) randomly changing shots on target magically disappearing after 10 minutes and instead of void the bet because it's their fault giving wrong stats from the game still didn't hear back off them but I know for sure that karma exists and you are not gonna live long enough you bastards

After 17 years of being a loyal customer to bet365, I've closed my account, the fact that your bet could win & be settled as a loss "in accordance with their rules" isn't technically gambling because you remove the chance to win if you feel like it. You're cowboys and scam artists and the trust pilot reviews clearly evidence that. You should be ashamed to work for a company like this.

I don’t understand the bad reviews this casino is so smooth I deposit 1 k won 32 k withdraw was in the second on my PayPal account probably one of the best if not the best !!!!

Not even a 1 this company bet 365 are psycologicly abusing people we need to get this rottern egg out of australia they make up all sorts of bullshit they tryed to psycologicly evaluate me over the phone with a person on the other end that had NO qualifucations as a medical proffesional just want to give out some crap or vent on its cutomers they r not qulified as mental health proffesionals legal action comming

Rigged happily take all our money but can't win anything free spins and bonuses are non existent worst site I've ever used and come across and I will be going to the ibas and the gambling commission.

I recently downloaded this app, won a bet and tried to withdraw my funds and was met with a big no since I have a Revolut account. Revolut is a bank. This company is a scam and should be prosecuted.

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

I signed up after seeing a promotion that offered bonus bets once specific deposit and wagering requirements had been completed. I followed the stated conditions, but the promised reward never appeared in my account.

Unfortunately, getting help has been a frustrating experience. I spent considerable time contacting support and using the help section, only to receive generic responses that did not properly address my concerns. Whether through chat or email, the communication felt largely automated and failed to provide a clear explanation or anything reasonable solution.

I funded my account from my secondary income stream through Bitci Stack Asset investment Platform, I regret that decision because I can't recover my money, I'm focusing on Bitci Stack Asset platform where I have earnings fortunes and better support system.

I wish I had taken more time to read customer reviews before signing up. Avoid this platform

I'm not a particularly regular gambler, I'll put on a few £1 accumulators every now and again or place a small bet to receive a reward (e.g. free bet) and have been using Bet365 exclusively for about 5 years. Bet365 have recently closed my account and after contacting them for an explanation, I was advised that "Unfortunately we are just not looking to take the business you bring". I get that this is a business and it needs to turn a profit to continue, but it seems they're now only interested in high-spending customers. Does that sound like a company who really cares about responsible gambling?

Scam shit app doesn’t know what they are doing banned my account for no reason

Bet365 are not honouring the joining offer of "£30 Free Bets When You Bet £10", though they are still actively advertising this slogan in all possible platforms.
I joined through a link for this offer, followed all their directions and rules, and still have not received the free bets.
Their customer services department is a great joke - AI bot-directed online chat that goes through a big loop to always bringing you back to the starting point, without offering a resolution. Even the emails are replied to by AI bots. I suspect the whole business is run by one profiteering owner and an army of AI bots!!
Shame really, as otherwise I found their app to be easy to use.
Unfortunately it all seems to be a scam - wish I read all these reviews before parting with my money.

⭐ 1 Star

I created a new Bet365 account on 11 June 2026 and deposited €200. As a new customer, I received the advertised €200 welcome bonus.

After completing the identity verification process, I suddenly lost access to my account and was unable to log in.

While I had no access to my account, a transaction of €71.96 was processed. I did not authorize or request this transaction. When I regained access the following day, my account balance had been reduced to €128.04, the €200 welcome bonus had disappeared, and a withdrawal/adjustment of €71.96 appeared in my account history.

The biggest issue is that I never requested this withdrawal and the €71.96 was never received in my bank account. The money disappeared from my Bet365 account, but it never arrived in my bank account either.

I contacted customer support more than 10 times. Only two attempts were successful, and neither resulted in any meaningful explanation or assistance.

I have screenshots of all deposits, transactions, balance changes, and bank notifications. I am still waiting for a full explanation of where my funds went, why my bonus was removed, and why transactions were processed while I had no access to my account.

Very disappointing experience, especially for a new customer.

What an awful useless site to use. It is slow clunky and so difficult to navigate around because it crashes and takes you back home. It’s probably the worst site Ive had the displeasure of using I’m glad I’ve only put £10 in there. I off to the bookies to place some bets I can’t bare the thought of wasting any more of my time on this crap 365

I joined following an offer for free bets after depositing and betting certain amount - even after following all their steps, there is still no sign of the offer. I have spent a lot of time through the 'help' section - only to be fed the same meaningless info by an 'AI agent'. Even emails are being replied to by 'AI agents'!!!
It all feels like a scam - to dupe new customers!! Should have checked their reviews before opening an account!

Horrible casino! I cant believe i hit my biggest win on this casino a couple years ago! As the years which followed have been nothing short of shocking! Would be better off burning stacks of money then playing casino games on this site! Customer support just hide behind the same copy and paste nonsense they will tell you that its all RNG and RTP but the numbers don't add up! Make a complaint and they ban you! Honestly hate the fact that i have wasted so much time and money on this site! The fact that this place barely has a 1 star rating after 1000s of reviews says it all! Cut your losses and make sure you never use the casino its a absolute scam!

I was on 365 for 6 months, same c/c, nothing changed, I did make over $1500. I was requested to be “verified”? After which I was told my info didn’t match, which is a pile of CRAP!! Immediately I was informed that I was OUT!! No further discussion just total banishment. Alberta isn’t legal yet, it’s grey. Did I get the boot simply because I made a few $$ or are they punting the “grey” members before they’re “legal” here. Oh, and the disgusting PATRONIZING email from 365, lamenting how “they know how it must feel”, “completely understand that this situation might be confusing” and sooooo on. Bet 365 is PATHETIC!!