I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a great sized gym in an amazing position but I feel the gym isn’t managed well. The g... See more
Location
Switch locationChelsea Manor Street, SW3 5PL London, GB
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Very supportive, helpful and friendly. My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later... See more
Company replied
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have. The team are very welcoming and friendly and will go above and beyond to help. Certainly imp... See more
Company replied
When I try to have my membership after being suspended because they require council tax bill, I didn’t coropond with them, I ignored it because I done everything that required. Someone called Brouno c... See more
Company replied
Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #13 of 20 best companies in Gym
- #3 of 4 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Chelsea Manor Street, SW3 5PL, London, United Kingdom
3.8
Great
92 reviews
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The swimming pool requires more regular…
The swimming pool requires more regular cleaning, there are mosses inside.
8 October 2025
Reply from Better - Chelsea Sports Centre
Hi Lin
Thank you for your review.
We are sorry to hear about the cleanliness of the swimming pool at Chelsea Sports Centre.
Your review has been forwarded to the General Manager.
We hope this helps resolve the issues you have raised.
Kind Regards
Amir
A lot of personal trainers in the gym
A lot of personal trainers in the gym making quite hard to train at some hours of the day. It is not fair that people can acces with a personal trainer as you don't pay a gym in order to go with a personal trainer. Just go to a personal trainer with his own space.
The staff member is excellent 10/10 and the gym equipment is acceptable 7/10.
30 September 2025
Reply from Better - Chelsea Sports Centre
HI Sebastian,
Thank you for your review.
Any customer using the gym, either with a personal trainer or independently, needs to either have a membership or have paid for their session, not just with the trainer but for the gym itself.
If there is anyone who is using the facility and is not paying for their session in the gym, they will be asked to either pay or leave.
Warm Regards
Hazal
Amazing place
Amazing place, really great staff. Stephen is so helpful and kind, Zandeesha is super calm and lovely, James is the best, Sam, Diana - they're all stars. They look after everyone, old and young.
22 September 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Sophie,
Thanks for your review.
We are so pleased to hear that the staff at Chelsea Sports Centre have been so helpful and that you think it is an amazing place - we agree!
Warm Regards
Hazal
Friendly
Friendly, helpful and efficient, good gym environment and excellent facilities
8 September 2025
Reply from Better - Chelsea Sports Centre
Hello Susanne,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Swimming lessonsinstructor was good needed - two…
Swimming instructor was good needed two instructors, two lanes blocked for swimmers during lessons and then a third one closed during last ten minutes of our swimming lesson making it difficult to teach and learn.
2 September 2025
Reply from Better - Chelsea Sports Centre
Hello Jill,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve or services.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Reply from Better - Chelsea Sports Centre
Hi Customer,
Thank you so much for your kind words!
We're thrilled to hear that you find everything easy to use and that it has everything you need. If you ever have any questions or need assistance, feel free to reach out.
We appreciate your support! 😊
Kind regards,
Charmaine
The staff is always ready to help you
The staff is always ready to help you
tnxs
12 July 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hello Consumer,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Aaiasa
Reply from Better - Chelsea Sports Centre
Hello Oscar,
Thank you very much for your kind feedback!
We are delighted to know that you find Pam's swimming lessons to be excellent. We are fortunate to have her as part of our team! Should you have any inquiries or require additional support, please do not hesitate to contact us. Enjoy your swimming! 🏊♀️😊
Kind regards,
Charmaine
Reply from Better - Chelsea Sports Centre
Hi Mr Shady
Thank you for your review.
It is great to see you found it easy to sign up, and thank you for choosing Better!
We are also pleased to see the staff members at the Chelsea Sport Centre have been able to assist, and we hope you enjoy using the facilities.
Kind Regards
Amir
The kids pool is like swimming in a…
The kids pool is like swimming in a pond, it's absolutely freezing. I had to buy my daughter a wetsuit as she started to turn blue. Yet she's still freezing. If the pace was faster and they were teaching more swimming skills, we'd be moving more and we might get warmer, plus she'd be learning something. It feels a bit flat. She loves swimming but she keeps wanting to leave the pool before the class ends. We'd like to cancel asap but when I click to do so on the website, it says I must give 20 days notice?
21 May 2025
Reply from Better - Chelsea Sports Centre
Hi MB,
Thank you for your honest feedback. We’re really sorry to hear your daughter is feeling cold during the kids’ pool sessions — that’s definitely not the experience we want for her. We appreciate your suggestion about increasing the pace and focus on swimming skills; we’ll pass this along to our instructors to see how we can improve the classes.
Regarding the cancellation policy, we understand it can be frustrating. The 20-day notice is in place for all customers so this is not something we are able to change. Thanks again for sharing your thoughts, and we hope to make things better for you and your daughter.
Warm regards,
Charmaine
Staff are helpful and welcoming!
28 May 2025
Reply from Better - Chelsea Sports Centre
Hi Fadumo
Thank you for your review.
It is great to see that the staff at the Chelsea Sports Centre are creating a welcoming atmosphere and have been able to help with any of your enquiries.
We hope you enjoy using the facilities, and if you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
Excellent gym
Excellent gym
Very good environment
Helpful staff & top notch PTs.
8 May 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi OBA,
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying the environment at the Chelsea Sports Centre and our dedicated team. We’re here to support you every step of the way—keep up the great work!
Kind regards,
Charmaine
Warm friendly greetings extremely…
Warm friendly greetings extremely helpful front desk staff
Explained clearly the rules and the various exercises offering
Mosh my trainer excellent encouraging
Tried Aqua aerobics again wonderful experience clear instructions
As yet I have only see the positive
14 May 2025
Reply from Better - Chelsea Sports Centre
Hi Judie,
Thanks for your review.
We are so delighted to hear that you have had such a fantastic welcome to Chelsea Sports Centre.
We hope you continue to enjoy the facilities and activities on offer!
Warm Regards
Hazal
Great sports centre
Great sports centre with lovely staff .
Excellent value for money too !
7 May 2025
Reply from Better - Chelsea Sports Centre
Hi Miss Dixon,
I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your kind words regarding your recent visit to the Chelsea Sports Centre. It’s always a pleasure to hear that our guests have had a positive experience.
We are absolutely thrilled that you enjoyed your time with us and that our staff was able to leave a positive impression. Our team works diligently to provide exceptional service, and it means a lot to us to know that their efforts contributed to your visit.
We genuinely look forward to welcoming you back to the Chelsea Sports Centre soon. If there’s anything specific you’d like to see or do during your next visit, please don’t hesitate to let us know!
Thank you once again for your lovely feedback.
Best regards,
Charmaine
So good …
I have so much respect for the amazing staff and teachers whom do their upmost for members. The membership fee is so small so budget it small but they do amazing things- the equipment is new and well maintained
The personal trainers especially Janet m phenomenal (having been at equinox, Kx and Virgin active) although I might not get horrid smelling shower gel that they have but Janet is a much better trainer than I ever tried there and the yoga teachers halina karen and Suzanne for trampoline amazing
1 May 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi xX,
Thanks for your review.
We are so delighted that you are so happy with the facilities and staff at Chelsea Sports Centre.
We appreciate your continued custom!
Warm Regards
Hazal
Highly recommend for the improved equipment! 👍As a long-standing member of Better Gym…
As a long-standing member of Better Gym at Chelsea Sports Centre, I felt compelled to share my thoughts on the recent equipment upgrades – and honestly, I'm blown away! I've seen some changes over the years, but this latest investment has completely transformed the gym experience.
Like many others, I've sometimes found the older equipment a bit tired, but that's definitely a thing of the past. The new cardio machines are a dream! The treadmills feel so much smoother, and those new screens actually make my runs go by faster. Plus, there are plenty of them, so I haven't had to wait around even during busier times, which was sometimes an issue before.
The strength training area is where I've noticed the biggest difference. The new resistance machines feel really high-quality and target the muscles so well. It's great to see a wider variety too, allowing me to mix up my workouts more. And for those of us who love lifting, the new free weights and benches are fantastic – sturdy and well-maintained. It's a real step up in terms of both quality and quantity.
What I appreciate most is that it feels like Better has actually listened to members. I remember seeing feedback about the need for better equipment, and they've clearly taken that on board. The gym now feels much more modern and well-equipped, making my workouts more enjoyable and effective.
Sure, no gym is perfect, and I'm sure there are still things that could be tweaked (maybe a few more water fountains!), but in terms of the core offering – the equipment – Better Gym Chelsea has absolutely nailed it. It's a significant improvement and has definitely renewed my enthusiasm for my gym sessions. If you've been considering joining or haven't been in a while, now is definitely the time to check it out. You won't be disappointed by the new gear!
Highly recommend for the improved equipment! 👍
1 May 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Lorena,
Thanks for your review.
It is great to hear from a longstanding member of Chelsea Sports Centre.
We always take our members feedback on board and we are happy to hear that we have been able to provide updates which make your experience with us Better!
Warm Regards
Hazal
Fantastic gym facilities
Fantastic gym facilities ! The new gym equipment is a real plus and so easy to use.
29 April 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Gemma
Thank you for your review.
It is great to see you are enjoying the facilities at the Chelsea Sports Centre and you are impressed with the new gym equipment!
We hope you continue to enjoy your time with us, and thank you for choosing Better.
Kind Regards
Amir
Great value for money
This leisure center is great value for money in the Kensington area.
The staff are nice and approachable! The gym area itself is small and can get crowded on busy days, but they just changed the machines as of April 2025 so everything is functional and brand new.
Plus I think you get access to classes as part of the membership. Haven't tried them myself yet, but it's definitely a lot more choice than I found with anytime fitness.
24 April 2025
Reply from Better - Chelsea Sports Centre
Hi Elle,
Thank you so much for your thoughtful review!
We are delighted to hear that you've had a positive experience at our Chelsea Sports Centre. We're glad you’re enjoying the new equipment in the gym, and we truly appreciate your understanding during busier times. It's also great to hear that the variety of classes is something you're excited about – we hope you get the chance to try them soon! If you ever need anything or have any suggestions, don’t hesitate to reach out.
Thanks again for choosing us, and we look forward to seeing you again soon!
Warm regards,
Charmaine
0 costumer service
0 costumer service , a lot of confusion how facilities used specially swimming pool
9 April 2025
Reply from Better - Chelsea Sports Centre
Hi Ramzi
Thank you for your review
We are very sorry to see you have had some confusion making a booking with us, and an email has been sent to you directly regarding your experience. Please reply to this at your earliest convenience, and we will do our best to assist.
Kind Regards
Amir
Excellent Friendly service very clean
7 April 2025
Reply from Better - Chelsea Sports Centre
Hi Maher,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our friendly service and cleanliness at the Chelsea Sports Centre. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Warm regards,
Charmaine
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