The best decision I made to join Better gym . In particular Liv’s classes , they have been a game changer. Liv is just lovely, professional, knowledgeable and wise beyond her years. Every class she s... See more
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Location
Switch locationWhitehill Way, SN5 7DL Westlea, GB
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The level of cleanliness and hygiene in the women’s changing room is disgustingly awful. I have time and time again spoken to Ashley but he is rude and actually laughed at me when I told him faeces w... See more
I love the spacious environment and having plenty of choice in workout machines. Staff are friendly, approachable and helpful. I have gained more confidence and stamina since I started attending for L... See more
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This is an amazing place with incredibly friendly staff. They consistently go the extra mile. The managers put in a lot of effort to be not just helpful but also very inclusive. They worked diligent... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Whitehill Way, SN5 7DL, Westlea, United Kingdom
4.3
Excellent
125 reviews
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Mixed feelings.
Mixed feelings.
People working there are very friendly and nice. Equipment looks okay although not been able to see much yet, however the building itself would benefit from a facelift. It looks outdated and bit grim. Walls, ceilings, floors are looking a bit sorry for themselves and the outside has that prison look that doesn’t quite invite you to enter.
A bit of a modernisation would be great.
4 August 2025
Reply from Better - Link Centre
Hello Monica,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regards
Aaiasa
Great pool!
Helpful staff, clean pool and facilities, easy to book, a pleasant experience!
30 July 2025
Reply from Better - Link Centre
Hi C Clark,
Thank you very much for your thoughtful comments!
We’re absolutely delighted to hear that you had a positive experience during your visit to the Link Centre. It’s wonderful to know that our dedicated staff made a difference, and that you found our facilities to be clean and well-maintained. We take great pride in creating a welcoming environment for our guests, so it’s rewarding to hear that our easy booking process added to your overall experience.
It was truly a pleasure having you with us, and we can’t wait to welcome you back for another visit soon! If there's anything specific you’d like us to assist with during your next stay, please don’t hesitate to reach out.
Best regards,
Charmaine
Reasonable rate
The membership rate is very reasonable but quarter of the machines in the gym are out of order and most of the rest are very very old and do not function properly.
28 July 2025
Reply from Better - Link Centre
Hello,
Thank you for your comments.
We will pass on your feedback and comments to the centre.
Kind Regards.
Swindon membership online
Swindon membership. Easy to set up . My only gripe was,advised £12 50 set ip fee . I am not sure the reason behind this charge .
Otherwise easy to do and centre is good .
13 July 2025
Reply from Better - Link Centre
Hello Karen,
Thank you very much for your comments and feedback.
Kind regards
Reply from Better - Link Centre
Hi Kate,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff at the Link Centre and that you found our facilities clean. We look forward to welcoming you back soon!
Warm regards,
Charmaine
Reply from Better - Link Centre
Hi Dale,
Thank you for your feedback! We're glad to hear that you enjoyed our pool facilities at The Link Centre in Swindon. We hope to welcome you back soon for another great experience!
Warm regards,
Charmaine
Broken leg
I went to a friends party had a great time until right at the end of my time on the ice I fell fell over and guess what broke my leg I screamed as loud as I could because there was a young boy about ten feet away from me talking to someone finally after he stopped talking to someone he noticed me and asked someone else for help get me of the ice put on the nearest bench possible looked at my leg the lady said it wasn’t swollen but it clearly was it the lady was nice and gave me a wheelchair went to my friends house my mum came called 111 and said I need to go to the hospital. All and all they need safety videos before going on the ice
2 January 2025
Unprompted review
Reply from Better - Link Centre
Hi Isobel,
Thank you for your review.
I’m really sorry to hear about your experience, and I hope you're recovering well. It's unfortunate that you had to go through such a painful and stressful situation, especially with the delayed assistance. Your feedback about safety videos before going on the ice is a great suggestion, and I completely agree that clear safety information can help prevent accidents and ensure everyone’s well-being.
Thank you for sharing your thoughts, and I hope future visitors have a safer and more enjoyable experience. Wishing you a speedy recovery!
Kind regards,
Charmaine
Great staff providing a good service
Great staff providing a good service.
Giving the place (link centre) a good clean and fresh coat of paint would make the visits even more enjoyable
19 March 2025
Reply from Better - Link Centre
Hi Mr Dellit,
Thank you for your kind words!
We're so glad to hear that you had a positive experience with our staff and service at The Link Centre. We appreciate your suggestion about cleaning and painting the space, and we'll definitely take that into consideration to make your future visits even better.
Looking forward to welcoming you back soon!
Warm regards,
Charmaine
Swimming duration for Kids is too low
Swimming duration for Kids is too low. 30 mins total. They spend 3-4 minutes on attendance and get of our of pool 2-3 min early. It just approx 24-25 of swimming.
12 March 2025
Reply from Better - Link Centre
Hi,
Thank you for sharing your feedback!
We understand your concern about the swimming duration for kids. We strive to make the most of the time in the pool, and we’ll definitely look into the efficiency of the class schedule. Your input is valuable, and we’ll work to ensure that the kids get the full benefit of their session.
If you have any further suggestions or concerns, feel free to share!
Warm regards,
Charmaine
Back to gym after a break
Back to gym after a break, enjoy classes and swimming.
Extremely cold around the centre at the moment.
27 February 2025
Reply from Better - Link Centre
Hi Mrs Jones,
Thank you for your review.
It is great to see you back in the gym and enjoying the facilities at The Link Centre.
We appreciate your feedback regarding the temperature of the centre.
Kind Regards,
Amir
Very Happy
Very Happy
Bit of a pain getting the app to work but the staff on site were really helpful and now no problems booking or arriving
6 February 2025
Reply from Better - Link Centre
Hi Jim,
Thank you for your feedback.
We’re so glad to hear that our staff could assist you and that you're now enjoying a smooth experience with the app. We appreciate your patience and are always here to help if you need anything further.
Thanks for choosing us!
Kind regards,
Charmaine
No heating
There is no heating in Studio 1 where Pilates and Yoga take place. Therefore you are trying to do floor exercise with cold muscles.
18 February 2025
Reply from Better - Link Centre
Hi Sharon,
Thank you for sharing your feedback.
We’re really sorry to hear that you had an uncomfortable experience with the temperature in Studio 1. We understand how important it is to feel warm and comfortable during your Pilates and Yoga sessions, especially when doing floor exercises. We are currently looking into improving the heating in that space to ensure a better environment for all classes. We appreciate your patience and will do our best to address this issue as quickly as possible.
Thank you for your understanding.
Warm regards,
Charmaine
Hooray for health-wise
Health-wise is a fabulous addition and so supportive
Link centre facilities are very good
19 February 2025
Reply from Better - Link Centre
Hi Tracey,
I hope this message finds you well!
Thank you so much for your thoughtful and encouraging words. We are genuinely thrilled to hear that you have found the Healthwise membership to be supportive throughout your experience. It’s wonderful to know that the Link Centre has become a positive aspect of your journey.
Our team is deeply committed to providing the highest quality services, and knowing that we are making a difference in your life truly motivates us to keep pushing for improvements. Your feedback is invaluable, as it helps us understand what works well and where we can enhance our offerings.
We look forward to continuing to support you on your health journey and are here for any assistance or resources you may need along the way!
Best regards,
Charmaine
Clean changing rooms and helpful staff
Clean changing rooms and helpful staff. Renewed after replacement knee operation and standard still the same
18 November 2024
Reply from Better - Link Centre
Hi William
Thank you for your review.
It's wonderful to hear that you have rejoined the Link Centre and are still enjoying your experience with us.
We hope your operation went well, and that the available facilities will aid with the rehabilitation process.
Kind Regards
Amir
Ryan and Bruce are good instructors
Ryan and Bruce are good instructors. I am particularly impressed by Ryan. Keeps the session flowing and relevant
18 November 2024
Reply from Better - Link Centre
Hi Jane,
Thanks for your review.
We are so pleased to hear that you are so impressed with Ryan and Bruce at the Link Centre.
Warm Regards
Hazal
Support and encouragement
Ryan was very helpful with the induction and advice/support. Sign up was straightforward and the plan is focused towards achieving my personal aims.
The Link Centre is conveniently situated which encourages required level of attendance to make plan effective.
12 November 2024
Reply from Better - Link Centre
Hi Andrew,
Thanks for your review.
We are delighted to hear that you enjoyed your induction and hope it helps you with reaching your personal fitness goals/plans!
Warm Regards
Hazal
Call ahead and confirm ratios, even if you’ve been before (to avoid tears!)
I really encourage anyone taking multiple children trampolining, EVEN IF YOU HAVE BEEN BEFORE, to call the centre and check the adult ratios because the website & Ts&Cs are very unclear if you have multiple children that fall into different age brackets, and it would seem the centre have changed their stance in this even if you’ve visited previously and it was fine.
I’ve visited 4-5 times previously, with an under 5 and an over 5. I’ve been the only adult, and it’s never even been up for discussion with staff that this is a potential issue. Due to the website being so unclear, I did question it on my first visit years ago. I was allowed in, so I’ve assumed it is fine since.
Today I was told that you need to have a separate adult for an under 5, and another adult for an over 5.
This is unclear on the website, never happened before historically, and frankly as the site asks you to input ages, it shouldn’t allow you to check out if you’ve done it wrong.
We visited in the morning of 28th Oct 2024. I was feeling unwell so my husband came with us and I intend on going shopping alone whist they bounces. I was intending to leave them to it, as the ratio of myself for 1x under 5 and 1x over 5 has always been fine.
The staff member at the gate denied him entry and didn’t offer any solution. He called me, so I arrived, spoke with her, and then also a member of management. I had Ts&Cs quoted to me, was told it wasn’t their fault the website could be clearer, and that they don’t have control of the website. I was made to feel like I was being incompetent not understanding the ratios. Finally after a heated conversation, the member of management did admit that I’m not the first person to have said they have historically allowed access, and he is trying to train in staff better so this problem stops. So to be made to feel like I was the stupid one, and then later be told actually this has happened a lot was frustrating, and should have been what both staff members should have lead with and they should have been more understanding.
He did then listen to this feedback, and corrected the mistake by allowing me into the area at no extra change to be the extra adult needed in the ratio, and he did also fast track us through the briefing area to minimise the amount of session time we had then lost, which I appreciated.
I wasn’t happy that the conversation had to get so stern to get this outcome. But it was eventually, from my children’s prospective, a satisfactory outcome. Even though it ruined my morning! But thankfully we did have the extra adult with us so this could be made possible. I feel really sorry for anyone who does arrive as a solo parent with 2 children, who’s previously been given access who is then going to be refused. There will no doubt be a lot of crying children.
Call and check again everyone, even if you’ve been before. Or book somewhere else that has clearer online guidelines set out.
28 October 2024
Unprompted review
Reply from Better - Link Centre
Hi Beth,
Thanks for your review.
We are disappointed to hear that your recent visit to the Link centre was not as it should have been but happy to hear that the manager was able to offer a resolution.
We appreciate your feedback about the clarity of the website and have passed this onto our marketing team.
Warm Regards
Hazal
Too crowded
Too crowded. Not a single lane assigned for the kids. Foundation group don’t think have enough attention. They are on their own floating in the water.
5 September 2024
Reply from Better - Link Centre
Hi Shweta,
Thanks for your review.
We are sorry to hear that you are finding your current lesson too crowded.
When you are next in centre, please speak to a member of the concierge team and they may be able to find you a class which is less busy.
Warm Regards
Hazal
Clear concise information- friendly and…
Clear concise information- friendly and respectful
13 August 2024
Reply from Better - Link Centre
Hi Lesley,
Thanks for your review.
We are so pleased to hear you are enjoying The Link Centre!
Warm Regards
Hazal
I was referred to Better by Healthwise
I was referred to Better by Healthwise. I have done classes with Ryan who is brilliant. Also, the gym is well equipped and always kept clean and a pleasure to use.
21 August 2024
Reply from Better - Link Centre
Good afternoon Pauline,
We greatly appreciate your feedback.
We are pleased to learn about your positive experience with your Healthwise membership at the Link Centre. It is delightful to hear that you find our facilities clean and well-maintained and that Ryan provided you with helpful and professional assistance regarding your membership.
We trust that you will continue to derive value from your membership at The Link Centre.
Best regards,
Charmaine
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