I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.
Company replied
Location
Switch locationHornsey Rd, N7 7NY London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... See more
Company replied
Sauna still broken at Sobell centre almost 1 year. Dumbbells go up to 38kg only instead of the standard 50kg. Only one bench and two squat racks for a facility this size is embarrassing... See more
Company replied
I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... See more
Company replied
Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #12 of 19 best companies in Gym
- #3 of 4 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Hornsey Rd, N7 7NY, London, United Kingdom
3.8
Great
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have always wanted a peak time…
I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.
5 August 2026
Reply from Better - Sobell Leisure Centre
Hi Christopher,
Thank you for your positive feedback.
We're delighted to hear that you were able to find a membership option that meets your needs and that you're enjoying the newly fitted gym. It's wonderful to know that your visits are helping you start the day feeling fit, well and ready to take on the day ahead.
Thank you for taking the time to share your experience.
Warm Regards,
Hazal
I try some of the machines and talked…
I try some of the machines and talked to the member of staff.
9 July 2026
Reply from Better - Sobell Leisure Centre
Hi Nnenna,
Thank you for your review!
We're thrilled to hear that you used some of our gym facilities and spoke with our team during your visit.
We hope you enjoyed your time with us, and we're always happy to assist.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Helpful and respectful staff,
Helpful and respectful staff,
Excellent gym induction at Sobell center, very patient young man who answered all my questions and explained the equipment fully from adjustment to correct use !
2 June 2026
Reply from Better - Sobell Leisure Centre
Hi John,
Thank you for your lovely review!
We're thrilled that you found our team so helpful and respectful during your recent visit.
It's amazing to hear that you found our gym induction excellent, and our fitness instructor was very patient in answering your queries regarding our gym equipment.
We hope to see you again soon!
Warm Regards,
Kaisha
Gym is clean, but shower area needs to be clean
I went to sobell first time to use is gym.
The gym is clean and spacious.
But the show area is a bit untidy. Need to be cleaned. I wish water pressure on shower would be stronger too.
6 May 2026
Reply from Better - Sobell Leisure Centre
Hi Kenny,
Thanks for your feedback after your first visit to the gym at Sobell.
It’s good to hear you liked the space and found it clean and comfortable to train in.
I’m sorry the shower area wasn’t quite up to standard and that the water pressure was disappointing, that’s useful to know and will be shared with the team so it can be looked into.
We appreciate you taking the time to let us know, and hope you will be back soon!
Warm regards.
Azaria
A great local gym!
A lovely local gym — fully equipped with a low pressure atmosphere.
22 April 2026
Reply from Better - Sobell Leisure Centre
Hi Sydney,
Thanks for your feedback!
We’re really glad you’re enjoying the gym and appreciate the relaxed atmosphere and well-equipped space.
We hope to see you again soon!
Warm regards,
Azaria
Hi they need to fix the equipment a lot…
Hi they need to fix the equipment a lot quicker as we have limited equipment we only have 1 piece of equipment for each body part and the leg curl has been out of service for 4-5 weeks now it needs to be fixed either they fix it quicker or we get a discount on our membership until it is fixed it is not acceptable and needs immediate action
20 April 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hi George
Thank you for your review.
We sincerely apologise for the delay in resolving the issue you raised, and we appreciate you bringing it to our attention.
Your feedback has been forwarded to the General Manager at Sobell Leisure Centre for review, and we hope this will help in addressing the issue you raised
Kind Regards
Amir
Equipment constantly out of order and takes months to fix.
This is on behalf of the majority of gym users.
Fed up with machines out of order. Wouldn't mind if we had two leg extension machines but having one and been out of order for a month. It is the most popular machine.
3x treadmills out of order for ages. The multi use machine broken on lhs. Can't put pin in and pully doesn't work properly.
We have been told techogym who fix the machines have a backlog??? So employ more people.
Everyone fed up.
"What part of your reply suggests we are enjoying our overall experience" ????
"We're happy to hear that you're enjoying your overall experience at our Sobell Leisure Centre."
14 April 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hi Mandy,
Thank you for your feedback!
We appreciate your comments regarding the maintenance of our gym facilities.
We're more than happy to raise this with the wider team for further investigation.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Great soft play and great staff
Soft play was fantastic, kids loved it! Staff are really friendly and helpful and we had a great time there. Will go back!
6 April 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hi Nina,
Thank you for your lovely review!
We’re so pleased to hear that your children loved the Soft Play!
It’s also wonderful to hear your kind words about our team; they’ll be delighted to know they helped make your visit enjoyable.
We really appreciate your feedback and look forward to welcoming you all back again soon!
Warm regards,
Azaria
The induction trainer at the sobell…
The induction trainer at the sobell centre (her name is T) was absolutely amazing. She was soft spoken, took time to explain everything to me and made me feel very comfortable
1 April 2026
Reply from Better - Sobell Leisure Centre
Hello Luna,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great customer service
Great customer service, great front door service, place well kept and clean
31 March 2026
Reply from Better - Sobell Leisure Centre
Hi Mo,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sobell Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Sauna still broken at Sobell centre…
Sauna still broken at Sobell centre almost 1 year.
Dumbbells go up to 38kg only instead of the standard 50kg.
Only one bench and two squat racks for a facility this size is embarrassing.
Gymnastics class qué is hard to navigate to get to the changing rooms.
£44.80 per month not bad not great. I'm here as It is relatively quite at certain times in the gym and it's within walking distance. JD gym in Enfield is much better equipped. As is PureGym Finsbury Park. Unfortunately they don't have a sauna.
Very hard to get in contact with the actual manager of Sobell centre.
The toilets reek and affect the changing room badly.
25 March 2026
Reply from Better - Sobell Leisure Centre
Hi Ross
Thank you for your review.
We are sorry to hear about your experience at Sobell Leisure Centre.
Our teams are working to resolve the sauna issues, and we appreciate your feedback regarding the gym equipment and facility layouts.
We will also ensure your comments about cleanliness, changing rooms and contact with the centre manager are passed to the team for action.
Kind Regards
Amir
I had my induction for the gym in the…
I had my induction for the gym in the Sobell Centre this morning and a lovely lady called Tee was my instructor and she was brilliant. Tee explained how everything worked in an easy to understand manner and she was happy to answer all my questions . She made me feel like I could accomplish my goals and I was so happy when I left and can’t wait to go back again. Thank you Tee .
4 March 2026
Reply from Better - Sobell Leisure Centre
Hi Angela,
Thanks for your review.
We are so pleased to hear that Tee at Sobell Leisure Centre was so brilliant and helped you feeling like you can accomplish your goals!
Keep pushing - you've got this!
Warm Regards
Hazal
The person answering my email just did…
The person answering my email just did not read the request and messed up my account. They removed memberships and added new ones which was completely inaccurate over the course of 4 weeks. I had to email multiple times, come in person twice, and then call.
The team really need to read the requests. Esher was wonderful in solving the problem at the end. But wow. What a waste of everyone's time from the original person answering my question.
21 January 2026
Reply from Better - Sobell Leisure Centre
Hello Yuliya
Thank you for your comments and feedback.
We sincerely apologise for the difficulties you experienced with our customer service team, and we’re pleased that Esher was able to successfully resolve the matter in the end.
Kind regards
Jasmine
Excellent service
Excellent service! Membership query, seemed difficult, with additional documents requests, cancelled direct debit with no clarity- cumbersome input. The service clarified everything, offered a few solution points, and I provided my own solution. They accepted it and sorted this out for me next day! Amazing
30 January 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hello Kim,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Don’t bother go to the Sobell another…
Don’t bother go to the Sobell another minus is you have to share the gym with school kids they crowd around machines taking them all up. Don’t waste your time coming here. It’s full of bullshit. It has nothing to do with junior gym it’s school kids with a teacher in the morning.
2 February 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hello Linda.
Thank you for your comments and feedback.
I am sorry your experience at Sobell Gym, was not what you had expected.
Have you tried visiting the Gym at a slightly late time after the Junior Gym Session?
However I have passed on your comments to the centre manager to review.
Kind Regards
Fantastic play and excellent service by…
Fantastic play and excellent service by teams.
23 October 2025
Reply from Better - Sobell Leisure Centre
Hello F Nour,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying your time at our centre.
Kind regards
Gym equipment out of order!
So many pieces of gym equipment are our of order . And have been for ages. Really disrupts my workouts. Thinking of moving to islington Tennis centre
22 January 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hello Michelle,
Thank you very much for your comments and feedback.
I have passed on your comments to the centre manager.
Kind regards
Badminton Courts
Came for badminton, court itself was good. There was a spare court next to us that a couple of us waiting to play were using to hit about, and we had that spare court booked later, the earliest available slot for it. Despite us being the only people in the hall, the staff came in to take the spare court down saying that there is nothing in here till later on. They just left us with the space but no net despite them having to come back later to set it up again. I get that we didn't have it booked, but it seemed unnecessary to take this down when we were the only ones in the space. If we could have we would have booked the two courts from the start, but we were unable to book it earlier as it was not available on the booking platform. Was told this is because that space is usually used at that time, but was not this evening. Would be great if the platform could change to allow for bookings if there is the space.
21 January 2026
Reply from Better - Sobell Leisure Centre
Hello Jee,
Thank you very much for your comments and feedback.
I have passed on you comments to the centre manager to review.
Kind regards
El-hadj should get a raise
El-hadj was brilliant he was helpful and should get a raise me and my family had a great time because of him
18 January 2026
Unprompted review
Reply from Better - Sobell Leisure Centre
Hi Otto,
Thanks for your review.
We are so pleased to hear that El-hadj at Sobell Leisure Centre was so brilliant and really made your experience one to remember!
Warm Regards
Hazal
Reply from Better - Sobell Leisure Centre
Hi Nisha
Thank you for your review.
This is great to see, and we hope Coco reaches her goals with us!
Kind Regards
Amir
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.