Better - Sobell Leisure Centre Reviews 

67
TrustScore 3.5 out of 5

3.6

Hornsey Rd, N7 7NY London, GB


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Rated 2 out of 5 stars

Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 202... See more

Company replied

Rated 5 out of 5 stars

We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... See more

Company replied

Rated 5 out of 5 stars

I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... See more

Company replied

Rated 4 out of 5 stars

I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.

Company replied


Company details

  1. #3 of 4 best companies in Leisure Centre
  2. #8 of 11 best companies in Fitness centre
  3. #14 of 20 best companies in Gym
  4. #3 of 4 best companies in Indoor Swimming Pool
  5. #2 of 2 best companies in Library
  6. #5 of 6 best companies in Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Hornsey Rd, N7 7NY, London, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

67 reviews

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4-star
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1-star

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3.6

All reviews

(67)

5,256 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing costumer service and very…

Amazing costumer service and very clean! Stephen is an amazing instructor and I managed to learn how to use the equipment.

15 November 2023
Better - Sobell Leisure Centre logo

Reply from Better - Sobell Leisure Centre

Good Afternoon Nathalia,

Thank you for your review.

We are delighted to hear that you are enjoying your membership at the Sobell leisure centre. We are also delighted to hear that the facilities ae well maintained and you enjoyed your induction with Stephen. I will ensure to pass on your lovely feedback for their attention.

Hope this helps.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Amazing instructor

Very nice staff made my daughter comfortable on her 1st day.
Good inspiration for kids.

14 July 2023
Better - Sobell Leisure Centre logo

Reply from Better - Sobell Leisure Centre

Hi Suman,

Thank you for the amazing 5-star review! We're thrilled to hear that our instructor made your daughter comfortable on her first day and serves as a great inspiration for kids. We appreciate your feedback and support. Thank you for choosing us!

Kind regards,
Ivy

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