I found the exercise space to be very limited, which makes it difficult to do warm-ups properly. The area is quite small and often not free for use. Another issue is that the running belt/treadmi... See more
Company replied
Location
Switch location232 Plumstead High Street, SE18 1JL London, GB
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I had a visit to the Plumstead Centre. It was nice and clean. I hope the cafe will be opened soon😊mangers are very helpful and welcoming.very grateful for Enas support.
Company replied
The staffs are courteous and friendly. The ambience is welcoming and the place is neat. Thanks for the use
Company replied
Had an absolutely great experience here! The management team are really welcoming and helped with any queries I had regarding the gym and fitness classes. Very convenient location with a nice quiet... See more
Company replied
Company details
- #3 of 4 best companies in Leisure Centre
- #8 of 11 best companies in Fitness centre
- #12 of 18 best companies in Gym
- #3 of 3 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #6 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
232 Plumstead High Street, SE18 1JL, London, United Kingdom
4.3
Excellent
15 reviews
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The staffs are courteous and friendly.
The staffs are courteous and friendly.
The ambience is welcoming and the place is neat.
Thanks for the use
26 June 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Olabode,
Thank you for your kind feedback.
We’re really pleased to hear you found our team courteous and friendly, and that you enjoyed the welcoming atmosphere and cleanliness of the facilities. It’s great to know you had a positive experience with us.
We hope to welcome you back again soon.
Warm Regards,
Hazal
Reply from Better - The Plumstead Centre
Hi Omonigho
Thank you for your review.
We are very pleased to see that you are enjoying your experience so far, and we hope this continues!
Kind Regards
Amir
The staff particularly Gyani and Adam…
The staff particularly Gyani and Adam are approachable and they take their role seriously ensuring safety at all times.
12 June 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Shade,
Thank you so much for your review of The Plumstead Centre!
It's fantastic to hear that Gyani and Adam have been so approachable and professional — knowing they go above and beyond to ensure safety and provide great service is exactly the kind of team we're proud to have. We'll make sure they both hear your kind words.
We hope to see you back again very soon!
Warm Regards,
Hazal
Reply from Better - The Plumstead Centre
Hi Ejikeme
Thank you for your review.
It is great to see that you are enjoying the facilities at The Plumstead Centre, and that Adam has been able to enhance your experience with us!
We hope this continues, and we will be sure to pass your feedback on!
Kind Regards
Amir
I had a visit to the Plumstead Centre
I had a visit to the Plumstead Centre. It was nice and clean. I hope the cafe will be opened soon😊mangers are very helpful and welcoming.very grateful for Enas support.
15 May 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Sally,
Thank you for your kind feedback.
We’re glad you found Plumstead Centre clean and welcoming, and that the Enas was helpful during your visit.
We’ll also pass on your comments about the café.
We really appreciate you taking the time to share your experience.
Warm regards
Azaria
It’s a very friendly centre
It’s a very friendly centre
Good classes with good instructors
11 June 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Jane,
Thank you for your lovely review!
We're so happy to hear that the atmosphere we've created with our members is so friendly.
We're also thrilled that you've been enjoying our fitness classes and find our instructors great.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Very well service
Very well service. I love to go everytime there.
Feels like home . Thank better health plumstead centre.
11 June 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Bhawana,
Thank you for your lovely feedback.
We’re really pleased to hear you enjoy visiting Plumstead Centre and that it feels like home for you.
It’s great to know you’re happy with the service, and we hope to see you again soon!
Best wishes
Azaria
Enas is brilliant and we had a lovely…
Enas is brilliant and we had a lovely time here! Thank you so much.
10 June 2026
Unprompted review
Reply from Better - The Plumstead Centre
Hi Rubika,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying The Plumstead Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from Enas.
Warm Regards
Hazal
I found exercise space is very low as…
I found the exercise space to be very limited, which makes it difficult to do warm-ups properly. The area is quite small and often not free for use.
Another issue is that the running belt/treadmill area gets direct sunlight, which makes it uncomfortable. Adding a curtain in front of it would help a lot.
Also, there is misleading information about the center’s closing time. The notice outside the door says the center closes at 10 PM, while the website mentions 9 PM. The opening and closing times do not seem accurate or consistent.
27 May 2026
Reply from Better - The Plumstead Centre
Good Afternoon,
Thank you for your review!
We appreciate your feedback regarding our exercise space, as you've suggested that it's difficult to do your warm-ups.
We'll share this with the team, including your comments regarding our opening times and the problems with direct sunlight hitting you during your workouts on the treadmill.
Thank you for sharing this with us!
Warm Regards,
Kaisha
I use the Plumstead centre Monday to…
I use the Plumstead centre Monday to Friday, the staff at the gym are wonderful are go out of their way to help the customers. They are very friendly and helpful and nothing is too big, they are always willing to help and assist the customers seeking help with using the equipment and offer advice on exercise and classes to help customers on their weight loss and fitness journey. My only concern is we need more fans in the summer time as it’s always hot and they need to fix the cross trainer machine that’s been broken for over 4months and please more equipment options in the gym and hand weights in the fitness class.
8 October 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Fran,
Thanks for your review.
We are so pleased to hear that the staff at The Plumstead Centre have been so supportive and we have passed on your feedback in relation to the fans and gym equipment!
Warm Regards
Hazal
Had an absolutely great experience…
Had an absolutely great experience here!
The management team are really welcoming and helped with any queries I had regarding the gym and fitness classes. Very convenient location with a nice quiet and intimate gym.
21 August 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hello Eden,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service and Mangemant Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Friendly Environment
The staff are really good with communication and have helped my areas of confusion which has made it easy for me to ease into this centre. It is a safe and friendly environment to get work done.
28 May 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Simi,
Thank you so much for your kind words! We’re delighted to hear that our team’s communication has helped clarify things for you and made your experience comfortable. Creating a safe and friendly environment is very important to us, and we’re glad you feel at ease here.
We look forward to supporting you further as you continue your journey with us!
Kind regards,
Charmaine
Welcoming and friendly
Welcoming and friendly. Would like the gym to be a bit bigger, but otherwise good experience
1 February 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Victoria,
Thanks for your review.
We are so pleased to hear that the staff at The Plumstead Centre are always so welcoming and friendly!
Warm Regards
Hazal
Great experience
Friendly, helpful staff. Clean centre.
Lovely soft play area for little ones.
Library & gym all under one roof
5 February 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Ana,
Thanks for your review.
We are so pleased to hear that you have had such a great experience at The Plumstead Centre!
Warm Regards
Hazal
The plumstead center gym
The plumstead center gym is just a room with weights, no proper equipment even the basic ones are missing.
The equipment is very old and rusty half of them are out of order most of the time and they are charging whooping £36 a month for that.
I have been to pure gym and anytime fitness both were very good for their price the quality and variety of their equipment was top notch.
Highly disappointed in better gym. Would not recommend this to anyone.
I will be leaving it after a month.
1 October 2024
Reply from Better - The Plumstead Centre
Good afternoon Samad,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your review. Your feedback is invaluable to us, and we truly appreciate the time you took to share your thoughts.
I want to extend my sincere apologies for the inconvenience you've experienced regarding the equipment availability at The Plumstead Centre. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to hear that your membership experience has been negatively impacted as a result.
Please know that we are actively working to address this issue and enhance the facilities to ensure that all our members can enjoy a fulfilling and rewarding experience at our centre. Your feedback serves as a catalyst for improvement, and we are committed to making the necessary changes to better serve you and all our valued members.
Once again, thank you for bringing this matter to our attention. Your feedback is instrumental in helping us improve, and we are dedicated to making your membership experience a positive one.
If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Your satisfaction is our priority, and we are here to assist you in any way we can.
Warm regards,
Charmaine
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