All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
Company replied
Location
Switch location232 Plumstead High Street, SE18 1JL London, GB
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See what reviewers are saying
All the staff at Plumstead centre are brilliant staff. They are always very friendly and helpful. They are always willing to assist and listen to complaints. They go out of their way to assist wit... See more
Company replied
We had a great experience organising our son’s birthday party at Better, the Plumstead Centre Soft Play. George was very accommodating and helpful throughout. Communication was excellent, and every... See more
Company replied
Hello, I am please concerned about the closing of the Open Cafe Space at the Plumstead Center to the public by 4pm, this is please to early and is not fully beneficial to the public. Could the cl... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
232 Plumstead High Street, SE18 1JL, London, United Kingdom
4.4
Excellent
27 reviews
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I found exercise space is very low as…
I found the exercise space to be very limited, which makes it difficult to do warm-ups properly. The area is quite small and often not free for use.
Another issue is that the running belt/treadmill area gets direct sunlight, which makes it uncomfortable. Adding a curtain in front of it would help a lot.
Also, there is misleading information about the center’s closing time. The notice outside the door says the center closes at 10 PM, while the website mentions 9 PM. The opening and closing times do not seem accurate or consistent.
27 May 2026
Reply from Better - The Plumstead Centre
Good Afternoon,
Thank you for your review!
We appreciate your feedback regarding our exercise space, as you've suggested that it's difficult to do your warm-ups.
We'll share this with the team, including your comments regarding our opening times and the problems with direct sunlight hitting you during your workouts on the treadmill.
Thank you for sharing this with us!
Warm Regards,
Kaisha
Had an absolutely great experience…
Had an absolutely great experience here!
The management team are really welcoming and helped with any queries I had regarding the gym and fitness classes. Very convenient location with a nice quiet and intimate gym.
21 August 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hello Eden,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service and Mangemant Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Friendly Environment
The staff are really good with communication and have helped my areas of confusion which has made it easy for me to ease into this centre. It is a safe and friendly environment to get work done.
28 May 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Simi,
Thank you so much for your kind words! We’re delighted to hear that our team’s communication has helped clarify things for you and made your experience comfortable. Creating a safe and friendly environment is very important to us, and we’re glad you feel at ease here.
We look forward to supporting you further as you continue your journey with us!
Kind regards,
Charmaine
Welcoming and friendly
Welcoming and friendly. Would like the gym to be a bit bigger, but otherwise good experience
1 February 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Victoria,
Thanks for your review.
We are so pleased to hear that the staff at The Plumstead Centre are always so welcoming and friendly!
Warm Regards
Hazal
Great experience
Friendly, helpful staff. Clean centre.
Lovely soft play area for little ones.
Library & gym all under one roof
5 February 2025
Unprompted review
Reply from Better - The Plumstead Centre
Hi Ana,
Thanks for your review.
We are so pleased to hear that you have had such a great experience at The Plumstead Centre!
Warm Regards
Hazal
The plumstead center gym
The plumstead center gym is just a room with weights, no proper equipment even the basic ones are missing.
The equipment is very old and rusty half of them are out of order most of the time and they are charging whooping £36 a month for that.
I have been to pure gym and anytime fitness both were very good for their price the quality and variety of their equipment was top notch.
Highly disappointed in better gym. Would not recommend this to anyone.
I will be leaving it after a month.
1 October 2024
Reply from Better - The Plumstead Centre
Good afternoon Samad,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your review. Your feedback is invaluable to us, and we truly appreciate the time you took to share your thoughts.
I want to extend my sincere apologies for the inconvenience you've experienced regarding the equipment availability at The Plumstead Centre. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to hear that your membership experience has been negatively impacted as a result.
Please know that we are actively working to address this issue and enhance the facilities to ensure that all our members can enjoy a fulfilling and rewarding experience at our centre. Your feedback serves as a catalyst for improvement, and we are committed to making the necessary changes to better serve you and all our valued members.
Once again, thank you for bringing this matter to our attention. Your feedback is instrumental in helping us improve, and we are dedicated to making your membership experience a positive one.
If there's anything else you'd like to share or discuss, please don't hesitate to reach out. Your satisfaction is our priority, and we are here to assist you in any way we can.
Warm regards,
Charmaine
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