David at Reception! He always greets people with a smile and such a positive attitude. I was having a bad day in particular today and he gave me such kind and inspiring words that really lifted my spi... See more
Company replied
Location
Switch location100 High Street, CR7 8LF Thornton Heath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Returning to the leisure centre after a few years away has been a truly great experience. From the warm and helpful greeting at the front desk to the expertise of Montell in the gym and Michelle’s ene... See more
Company replied
The staff are very friendly and helpful, which is the only positive thing I can say. The rest is very disappointing. The place is extremely dirty. A specially swimming pool area. No overshoes are prov... See more
Company replied
The customer service I received was brilliant. I wasn’t sure which membership plan would be best for me, but David was very helpful in explaining the options and helping me choose the right one. He ma... See more
Company replied
Company details
- #3 of 3 best companies in Leisure Centre
- #9 of 11 best companies in Fitness centre
- #12 of 15 best companies in Gym
- #3 of 3 best companies in Indoor Swimming Pool
- #2 of 2 best companies in Library
- #5 of 6 best companies in Outdoor Swimming Pool
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
100 High Street, CR7 8LF, Thornton Heath, United Kingdom
4.1
Great
101 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter is very happy and excited…
My daughter is very happy and excited about her swimming lesson.
There is a pleasant atmosphere and personalized attention in each session.
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kristina from Thornton Heath is…
Kristina from Thornton Heath is absolutely excellent and helpful 👏🏼
15 April 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Indie
Thank you for your review.
We are very pleased to see that Kristina has been able to provide excellent customer service and assist with your enquiries!
We will be sure to pass your feedback on!
Kind Regards
Amir
David at Reception!
David at Reception! He always greets people with a smile and such a positive attitude. I was having a bad day in particular today and he gave me such kind and inspiring words that really lifted my spirits. Truly goes above and beyond. Thankyou!
10 April 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from David.
Warm Regards
Hazal
Reply from Better - Thornton Heath Leisure Centre
Hi Janos,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Great Customer Service
The customer service I received was brilliant. I wasn’t sure which membership plan would be best for me, but David was very helpful in explaining the options and helping me choose the right one. He made the process simple and easy to understand.
31 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Fantastic leisure centre-we play…
Fantastic leisure centre-we play badminton & the staff ensure the courts are setup, lights & water facilities are in full working order!!!
Any queries/requests are always swiftly and promptly dealt with-always a pleasant experience to use the centre.
30 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi,
Thank you for your fantastic review!
We’re delighted to hear that you enjoy playing badminton at our centre and that our team ensures everything is set up and ready for you.
It’s wonderful to know that any queries or requests are dealt with promptly and that your visits are always a pleasant experience.
We really appreciate your kind words and look forward to welcoming you back soon!
Kind regards,
Azaria
Returning to Thornton Heath leisure centre
Returning to the leisure centre after a few years away has been a truly great experience. From the warm and helpful greeting at the front desk to the expertise of Montell in the gym and Michelle’s energy and patience in the fitness classes, the entire team have made me feel right at ease. I’d especially like to thank Ryan, the manager; he was incredibly attentive and caring, taking the time to listen to me and offer genuine solutions. It’s also great to see how well maintained the facility is, the cleanliness is a testament to the staff's hard work. I’m so happy to be back.
24 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Edna,
Thank you for taking the time to leave your feedback.
We are delighted to hear about your recent visit to Thornton Heath Leisure Centre.
It’s wonderful to hear your kind comments about Montell in the gym, Michelle’s energy in the fitness classes, and Ryan’s attentive and caring approach. We’re also really pleased that the cleanliness and maintenance of the facility stood out to you.
We’ve passed on your feedback to the centre team!
Thank you again for your feedback and for visiting Thornton Heath Leisure Centre, and we hope to see you again soon.
Warm regards
Azaria
Very informative and polite
20 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Raymond
Thank you for your review.
We are very pleased to see that the team have been able to assist with your enquiries in such a lovely manner, and please let us know if you have any further questions!
Kind Regards
Amir
Great leisure center!
I love this leisure center I’m here everyday , always greeted with a smile from either Kristina or David on the desk, the whole squad of friendly helpful lifeguards. Clwont name everyone by name now but just today I was doing a big swim and I came in late when there are only 2 lanes because of school swimming lessons. It got a bit busy with different speeds in the faster lane and Elliott had the foresight to widen the lane to accommodate everyone. This was a great unprompted move and we all really appreciated it! Big thanks see you tomorrow. This place is a lifeline to me. We’ve built a great community through swimming , the sauna , gym and table tennis. Thank you to everyone that works here and also to Ryan for facilitating our ideas to have a table tennis drop in. Please let’s get another table ! 😉
18 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Darius,
Thank you so much for your thoughtful review!
We’re delighted to hear how much you enjoy using our Thornton Heath Leisure Centre and that it has become such an important part of your daily routine.
It’s especially great to know that Kristina, David, Elliott, Ryan, and the wider team have made such a positive impact on your experience.
They'll be so thrilled to see your kind words.
We’re also pleased that you value the sense of community here.
It’s fantastic to see members making the most of the facilities and connecting through activities like swimming and table tennis.
Thank you as well for your suggestion regarding an additional table tennis table, and we're more than happy to share this feedback with the wider team.
We can't wait to see you again!
Warm Regards,
Kaisha
Sigining up with Thornton Heath Better…
Sigining up with Thornton Heath Better gym was made easy with David very professional and helpful - thank you
12 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Emma,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Met David at reception and he was so…
Met David at reception and he was so helpful with my enquiry. He helped me sure a day for my swimming lessons and als set my account up.
10 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Nana,
Thanks for your review.
We are so pleased to hear that the staff at Thorton Heath Leisure Centre have been so supportive!
And we will pass on feedback,
Warm Regards,
Tom
Great service today at the gym
Great service today at the gym. David, the concierge, kindly helped me change membership. He was professional, calm and friendly. He always has a smile for customers.
9 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Linda,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Friendly staff and customers
6 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi
Thank you for your review.
We are very pleased to see that the staff and members at Thornton Heath Leisure Centre have been able to assist in making your experience enjoyable, and we hope to see you again soon!
Kind Regards
Amir
friendly staff-place is dirty
The staff are very friendly and helpful, which is the only positive thing I can say. The rest is very disappointing. The place is extremely dirty. A specially swimming pool area. No overshoes are provided, and everyone is walking around in outdoor shoes. The toilets are also unclean. Only two showers are working, which is clearly not enough. In addition, the air conditioning in the changing rooms is running at full power, making it very uncomfortable.
4 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi,
Thank you for your review!
We're happy to hear that our staff have been very friendly and helpful during your visits to Thornton Heath Leisure Centre.
We also really appreciate your feedback regarding the cleanliness of our spaces, the air conditioning, and the shower facilities.
We have raised your concerns with the wider team for further review.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
David in the Thornton Heath branch was…
David in the Thornton Heath branch was amazing. He was the only one that tried to help and actually got the job done. He really helped to get my daughter on the SEND group. Thanks David
2 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Charlene,
Thank you for your amazing review!
We're so happy to hear that David was amazing during your visit to Thornton Heath Leisure Centre.
It's great to know how helpful he was with your daughter during her SEND session.
We'll be sure to pass on your kind words.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Came in looking to sign up for a…
Came in looking to sign up for a membership,
Wanted to understand what membership would be best for me,
Luke the manager assisted me and went through explaining all the different kind of memberships there was on offer and helped me chose one that best suited my needs.
I felt very valued and not rushed,
amazing customer service!
Will definitely be recommending to family member's and friends.
Looking forward to using the facilities! :)
Thanks again to Luke.
2 March 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hi Gina,
Thank you for sharing your review with us!
We’re delighted to hear about your positive experience when visiting our Thornton Heath Leisure Centre.
We're thrilled that Luke was able to assist you in finding the Membership that's best for you.
It’s great to know that you felt welcomed, valued and supported while discussing the different options we have available.
We hope to see you again soon!
Warm Regards,
Kaisha
My experience was of a warm and…
My experience was of a warm and friendly environment, the staff was very helpful. I am glad that Better is supporting the community and it is also very accessible.
17 February 2026
Reply from Better - Thornton Heath Leisure Centre
Hello Syd,
Thank you for your comment and Feedback.
We’re delighted to hear that you’re enjoying your time at Thornton Heath Leisure Centre. It’s wonderful to know that you see the centre as a valuable and accessible resource for the community.
Kind regards
I was confused but they showed…
I was confused but they showed genuinely patience and understanding and made sure I got the right membership plan that suits my financial setting
17 February 2026
Unprompted review
Reply from Better - Thornton Heath Leisure Centre
Hello Mikiel,
Thank you for your comments and feedback.
We are thrilled to hear that our team showed genuine patience and understanding while helping you select the membership plan that best fits your financial situation.
Kind regards
so good so far
so good so far - have just joined - but noticed limited classes to book as they get full up before even chance to have a look
25 January 2026
Reply from Better - Thornton Heath Leisure Centre
Hello Mrs Mckay,
Thank you for your comments and Feedback. I have passed on your comments to the centre manager.
Kind regards
swiming classes is a waste of time they…
swiming classes is a waste of time they are still teaching the basic from one year. no slots available for any activities.
1 January 2026
Reply from Better - Thornton Heath Leisure Centre
Hello Samuel,
Thank you very much for your comments and feedback.
We will pass them on to the swim school.
Kind regards.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.