Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... See more
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Location
Switch locationKathryn Avenue, TO32 9AF Monks Cross, GB
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Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
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Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... See more
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I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Kathryn Avenue, TO32 9AF, Monks Cross, United Kingdom
4.5
Excellent
137 reviews
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Easy to use and usually up to date.
Easy to use and usually up to date.
Friendly staff with clean facilities and Healthwise staff are very helpful
30 September 2026
Reply from Better - York Stadium Leisure Complex
Hi Thomas,
Thank you for your review!
We're pleased to hear that you find our service easy to use and generally up to date.
It's also wonderful to know that our friendly staff, clean facilities, and helpful Healthwise team have contributed to your experience.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Great value leisure centre
Friendly helpful staff
user friendly website
Excellent facilities
Nice environment
Good range of activities and excercise sessions
1 October 2026
Reply from Better - York Stadium Leisure Complex
Hi Suzanne,
Thank you for your wonderful review!
We're delighted to hear that you found our staff friendly and helpful, enjoyed using our website and appreciated our facilities.
It's also great to know that you love our range of activities and exercise classes, as well as the welcoming environment we've created with our customers.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Set up Togo with care and attention
Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
30 September 2026
Reply from Better - York Stadium Leisure Complex
Hi Mr C,
Thank you for taking the time to share your lovely feedback.
We’re glad to hear that everything was set up with such care and attention, and that the communication, feedback and follow-up have been so helpful. It’s wonderful to know that the experience has given you extra encouragement to keep trying.
We really appreciate your kind words and wish you continued success.
Kind regards,
Suheera
I haven’t started the gym yet as have…
I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
25 September 2026
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi Angelina,
Thank you for your review!
We're delighted to hear that you've had an excellent experience with our customer service team so far.
We hope you enjoy using the gym once you've had the chance to get started, and we look forward to supporting you along the way!
Warm Regards,
Kaisha
Helpful professional staff
Helpful professional staff - a nice entrance space with lots going on.
Good gym well maintained - very clean!
22 September 2026
Reply from Better - York Stadium Leisure Complex
Hi C
Thank you for your review.
We are very pleased to hear that you found our staff professional and helpful, and that the York Stadium Leisure Centre is being well maintained!
We hope to see you again soon!
Kind Regards
Amir
Thank you!
The stadium is a wonderful place it has quality services like swimming climbing wall gym al mod cons clean and tidy the staff i have to say are knowledgeable polite and respectful
9 September 2026
Reply from Better - York Stadium Leisure Complex
Hi Basia,
Thank you for your wonderful review!
We're so happy that you're enjoying the range of facilities we offer, including the swimming pool, climbing wall, and gym.
It's also amazing that you appreciate our cleanliness and find our facilities well-maintained.
We're especially pleased to hear your kind comments about our team and how knowledgeable, polite and respectful.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Poor customer service at the front desk…
Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to prove my account. However, the lady in front desk change my account name directly ( I want to keep my preferred name I use at work) according to my ID without asking my permission. A a bit upset when I find out about it myself when I login at home.
15 September 2026
Reply from Better - York Stadium Leisure Complex
Hi Ice
Thank you for your review.
We are very sorry to hear about your experience. We understand your concern regarding your account name being changed without your permission after you were asked to provide ID, and we appreciate your feedback.
If you would like to discuss your membership or related details. Please contact our Customer Service Team.
We would be happy to assist.
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Tracey
Thank you for your review.
We are very happy to see that you are having an all-round good experience with us at York Stadium Leisure Complex, and we will be sure to pass your feedback on!
Kind Regards
Amir
Updates would help
Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch .
No management around to ask and basically totally unhelpful.
7 September 2026
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi Lorraine,
Thank you for your review!
We're sorry to hear that your recent experience with our team did not meet your expectations, particularly as you've raised issues with us being uninterested in helping you.
We deeply apologise for this, and for any negative impact this has had on you.
We'll be sure to pass this on to the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Really helpful staf done my membership…
Really helpful staf done my membership for me couldn't have ask for any better. Nice staff all the time .Really happy to have choice better
31 August 2026
Reply from Better - York Stadium Leisure Complex
Hi Martin
Thank you for your review.
We are really happy to see that the staff at York Stadium Leisure Centre have been able to assist in providing amazing service when joining.
It's also great to know that they've been able to create a nice environment at the centre, and we hope you enjoy using the facilities.
Kind Regards
Amir
Fantastic gym very clean
Join the gym for weeks ago and always look forward to going back
3 August 2026
Reply from Better - York Stadium Leisure Complex
Hi Andy,
Thanks for your review.
We are so pleased to hear that you are enjoying York Stadium Leisure Complex!
We look forward to welcoming you back again soon
Warm Regards
Azaria
Motivating
26 August 2026
Reply from Better - York Stadium Leisure Complex
Hi Sally
Thank you for your review.
It is wonderful to know that you are motivated to use the facilities at York Stadium Leisure Complex, and we hope you reach your health and fitness goals soon!
Kind Regards
Amir
My first time joining Better
My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and helpful.
5 August 2026
Reply from Better - York Stadium Leisure Complex
Hi Diane,
Thank you for choosing Better and for sharing your experience at York Stadium Leisure Complex!
We’re delighted to hear that Rebecca has made you feel supported from the very beginning.
We’ll be sure to pass on your kind words to her, it’s lovely to know her guidance and encouragement have helped you feel confident getting started.
We wish you all the best with your fitness journey and hope you continue to enjoy being part of Better!
Warm regards,
Azaria
Reply from Better - York Stadium Leisure Complex
Hi Jan,
Thank you for your 5-star review! We're delighted to hear that you found the staff at York Stadium Leisure Complex friendly, helpful, and reassuring.
Our team works hard to create a welcoming and supportive environment for all our customers, so it's wonderful to know their efforts made a positive impression on your visit.
We appreciate you taking the time to share your feedback and look forward to welcoming you back soon.
Warm Regards,
Hazal
Reply from Better - York Stadium Leisure Complex
Hi Rosina,
Thank you for taking the time to share your feedback about York Stadium Leisure Complex.
We are delighted to hear that everything went smoothly during your visit and that you had such a positive experience.
Thank you for your support and for choosing Better.
Warm Regards,
Hazal
Perfect service
I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who is so lovely he showed me everything and put a plan in place. I have now booked for supervised gym and am looking forward to the journey. Well done!
5 August 2026
Reply from Better - York Stadium Leisure Complex
Hi Customer
Thank you for your review.
We are very pleased to hear that the I Can Move programme and your gym induction with Josh have helped you get started on your fitness journey, and we hope you continue to enjoy the supervised gym sessions with us!
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Sophie
Thank you for your review.
We are very pleased to see that the team at York Stadium Leisure Complex have been able to create a pleasant atmosphere and help with your enquiries!
Please do not hesitate to reach out if you need further assistance!
Kind Regards
Amir
Friendly staff
Girls on desk approachable and helpful. Josh is very positive and makes the balance class enjoyable.
20 July 2026
Reply from Better - York Stadium Leisure Complex
Hi
Thank you for your review.
We are very pleased to see that the team at York Stadium Leisure Complex made you feel welcome and that Josh’s positive energy brings your Balance class to life.
We hope to see you at the next class!
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Julie
Thank you for your review.
We are very pleased to see that you had a great experience at York Stadium Leisure Complex, and we hope to see you again soon!
Kind Regards
Amir
£12 reactivation this year but not for last 3 years
I have had a membership for four years
BET2410900. Your ads say it is easy to manage your account. That is not true. My original senior membership was discounted and had full access to the centre. I wanted to pause my account for 3 months and I was told the only way was to cancel it. When I reapplied I had to pay full membership to get access on Saturday classes.
Each year I needed to cancel my membership from Mar to July. Then reactivate it. I did this each year with no fee. This year I have been charged £12.
16 June 2026
Reply from Better - York Stadium Leisure Complex
Hi John,
Thank you for your feedback, and for your loyalty over the past four years.
We’re really sorry to hear about your experience managing your membership, as this is not the level of service we aim to provide. We understand how frustrating it must have been to lose your original discounted senior membership and then have to rejoin on different terms, particularly when trying to pause your account.
We only permit freezes for medical reasons, so if you do not wish to pay whilst you are away for three months out of the year, you do need to cancel and rejoin when you are ready. When rejoining, you will be subject to a small, one-off set-up fee to reactivate your account.
We can confirm that we do still offer a Senior membership at your location, however you have not selected this option for the previous 2 years.
If you would like to discuss your membership options please feel free to contact your local centre or our Customer Service team.
Warm Regards,
Hazal
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