Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... See more
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Location
Switch locationKathryn Avenue, TO32 9AF Monks Cross, GB
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Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
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Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... See more
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I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Kathryn Avenue, TO32 9AF, Monks Cross, United Kingdom
4.5
Excellent
137 reviews
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Reply from Better - York Stadium Leisure Complex
Hi Stephen,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with all the facilities at the York Stadium. If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know!
Kind regards,
Charmaine
Helpful staff and great equipment at a…
Helpful staff and great equipment at a reasonable price.
3 July 2025
Reply from Better - York Stadium Leisure Complex
Hi Elaine
Thank you for your review.
It's wonderful to hear that you are enjoying your experience at the York Stadium Leisure Complex and have had the chance to meet the staff. We're also glad that the pricing plans are working well for you.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Jason,
We’re so pleased to hear that our Energise Leisure Centre team and facilities have created a relaxing environment for you.
Thank you for taking the time to share your feedback with us—it’s always appreciated.
We look forward to seeing you again soon!
Kind regards,
Sarah H
Unimposing leisure centre
Friendly, helpful staff. Spacious changing cubicles and good facilities. I would appreciate more hooks &/or hanging rails in the enclosed shower cubicles.
Once you know the system for registering & booking activities - it's straightforward. I felt apprehensive not knowing how things worked but was lucky to have a friend (an existing member) walk me through it.
5 June 2025
Reply from Better - York Stadium Leisure Complex
Hi Linda
Thank you for your review.
We are glad to hear that you found our team friendly and helpful, and that you’re enjoying the spacious changing cubicles and our facilities.
We appreciate your feedback about the enclosed shower cubicles. Adding more hooks or hanging rails is a great suggestion, and we will pass this on to the centre staff to review.
If you have any questions or queries, please do not hesitate to contact us or ask the centre staff upon your next visit.
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Shewit,
Thank you so much for your kind words!
We’re really happy to hear that you’re pleased with the facilities at the York Stadium. If you ever need anything else, just let us know! 😊
Kind regards,
Charmaine
Went in to do my membership
Went in to do my membership. Despite telling them 3 times what my email address was it was put in correctly. After hearing nothing went in with my Driving Licence to prove my identity as required. They told me they had finished with it.
Then I got a notification to say I had been suspended.
I did eventually have my membership unsuspended but it took time and that is why I have given a 2 instead of a one.
15 May 2025
Reply from Better - York Stadium Leisure Complex
Hi Patricia,
Thank you for sharing your experience.
We’re very sorry for the frustration caused by the repeated issues with your email address and the delay in handling your membership suspension. This is not the level of service we aim to provide. We appreciate your patience while we worked to resolve the matter and are glad it was eventually sorted. Your feedback is valuable, and we will use it to improve our processes to prevent this from happening again. If you have any further concerns, please don’t hesitate to reach out to us directly.
Kind regards,
Charmaine
Classes / Gym
New to this gym chain.
Firstly, I am no athlete.
The site is well presented, clean with friendly staff. There was plenty of kit available to use in the evenings I attended.
I've done 4 classes here so far; all well run and engaged instructors.
Stunning site, just check if it's a football match day as parking runs out / is restricted.
27 May 2025
Reply from Better - York Stadium Leisure Complex
Hi Darren,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that you’ve found the York Leisure Complex clean, welcoming, and well-equipped — and that our team has made a positive impression. It’s great to know you’re enjoying the classes and finding the instructors engaging!
We appreciate the heads-up about parking on match days — that’s a helpful note for others, and we’ll continue to do our best to keep members informed.
We’re so glad to have you with us and look forward to seeing you in the gym again soon!
Best regards,
Charmaine
I cannot express how amazing the…
I cannot express how amazing the healthwise team have been. Their support and adapting physical activity exercises to meet my needs. I truly have been motivated and continue to be motivated. Their support in supervised gym but I also enjoy rebounder , it is fun and despite my concerns about how my ankle would manage. It was absolutely fine, I had a bar to hold onto and felt safe and no real pressure on my ankle. Thank you for your support so pleased I was reffered to health wise
29 May 2025
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi Tania
Thank you for your review.
We are very pleased to hear how positive your experience with the Healthwise team has been.
It's wonderful to know that the team's support and specific physical activities have helped you, and we’re very pleased it worked well for you with concerns about your ankle.
We hope you continue to enjoy the Healthwise sessions!
Kind Regards
Amir
I couldn’t speak highly enough of the…
I couldn’t speak highly enough of the Healthwise classes at the gym. They have literally been my lifeline. Josh, Charlotte and Rebecca make a great team. Classes cater for various degrees of ailing health. I just don’t know where I would be without them. I especially like the fitness rebounder ( trampolines are great fun) and Aquafit. I rate all the classes very highly. I attend two balance classes on a Monday and from having barely any balance, they help enormously. Everyone who attends these classes have noticed a big change in their health and fitness. Long may they continue. What a difference they make to people’s lives.
28 May 2025
Unprompted review
Reply from Better - York Stadium Leisure Complex
Hi Irene,
Thank you so much for your wonderful and heartfelt review!
We’re truly delighted to hear how much the Healthwise classes have made a positive impact on your life. Josh, Charlotte, and Rebecca will be thrilled to know their efforts are appreciated, it really is a team effort to create such a supportive and effective environment.
It’s also fantastic that you’re enjoying the fitness rebounder and Aquafit classes, and that the balance sessions are helping you regain confidence and stability. Your kind words mean a lot to us and motivate us to keep providing these valuable programs.
We look forward to continuing this journey with you and everyone who benefits from these classes!
Warm regards,
Charmaine
My locker has been broken into three…
My locker has been broken into three times. On two occasions by Better and my hand bag, clothes left unattended to. No written apologies received. The third time by a thieve and my hand bag and personal items stolen. No apologies and I was told that anything in the locked locker is at my own risk. We are told not to take our bags into the gym or the activity rooms. So where have I gone wrong?
9 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Catherine,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the distressing incidents you've faced.
We understand how upsetting and frustrating it must be to have your personal belongings interfered with, especially in a place where you should feel safe and supported. Please accept our sincere apologies that you did not receive the appropriate communication or follow-up, including a formal apology, after these incidents occurred.
We take security and the wellbeing of our members very seriously, and your feedback highlights areas where we clearly need to improve—both in our locker security measures and in how we handle and respond to such situations. While our current policy states that items left in lockers are at members' own risk, we acknowledge the confusion and concern this may cause, particularly when bags are not permitted in gym or activity areas.
Your concerns have been escalated to our management team, and we are actively reviewing our procedures to ensure better protection and communication moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
Reply from Better - York Stadium Leisure Complex
Hi Ali,
Thank you for taking the time to provide your feedback!
We're thrilled to learn that you find our service helpful. Your thoughts are invaluable to us as we strive to enhance the user experience. If there are any specific areas where you think we could make improvements, or if there are features you’d like to see added, please don’t hesitate to reach out. We’re always eager to hear from you! 💪💪💪💪💪
Kind regards,
Charmaine
Excellent website and very easy to use…
Excellent website and very easy to use for booking. Great staff at the york centre at Huntington. Giving clear and precise instructions.
9 May 2025
Reply from Better - York Stadium Leisure Complex
Hi Steve,
Thank you very much for your thoughtful feedback! We’re absolutely delighted to know that you found our website user-friendly and that you had an enjoyable experience during your visit to our York centre in Huntington.
Our dedicated team works hard to ensure that every interaction is clear and supportive, so your kind words truly resonate with us. We genuinely appreciate your encouragement, and it inspires us to continue providing exceptional service.
We can’t wait to welcome you back soon and help you with whatever you need!
Best regards,
Charmaine
I did Aerobics with Rebecca
I did Aerobics with Rebecca, and really enjoyed it very much. Made me realise I can push myself to get fitter.
Every class I’ve done I think they are excellent. Always fun and enjoyable.
24 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Dee,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed the aerobics class with Rebecca, she's fantastic at motivating and bringing out the best in everyone. It's also wonderful to know that you're feeling inspired to push yourself and get fitter. We're glad you're finding all the classes fun and enjoyable, and we look forward to seeing you in many more!
Kind regards,
Charmaine
Great facilities at a reasonable price
Great facilities at a reasonable package price. However the air conditioning in in the fitness studio at York stadium is inadequate which means if you work out hard it can make you feel faint - if the temperature of the studio was sorted it would get full marks!
22 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Catherine,
Thank you for your feedback!
We're glad to hear you enjoyed our facilities and found the package pricing reasonable. We appreciate your comments regarding the air conditioning in the fitness studio at York Stadium, and we apologise for the discomfort you've experienced. We’ll certainly take this into consideration and look into improving the temperature control to ensure a more comfortable workout environment. Your input is valuable, and we hope to earn that full 5-star rating next time!
Warm regards,
Charmaine
I have recently joined the gym at the…
I have recently joined the gym at the your stadium I have been really enjoying it
8 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Lorna
Thank you for your review, and welcome to Better.
We are very pleased to see that you are enjoying your experience at the York Stadium Leisure Complex, and we hope you reach your fitness goals with us!
Kind Regards
Amir
Disabled Parking is definitely an issue…
Disabled Parking is definitely an issue on a night as people who are not disabled and come to use the football pitches Park in these spaces, resulting in actual disabled people not being able to park anywhere. This is a real issue. Nothing is ever done about it, even though many complaints over this are received.
13 March 2025
Reply from Better - York Stadium Leisure Complex
Hi Caroline
Thank you for your review.
We are very sorry to hear about the parking situation at the York Stadium Leisure Complex and appreciate you bringing this to our attention.
Your feedback has been passed on to the general manager to review, as they will be able to discuss the point you have raised with the centre staff to keep an eye out for the misuse of the disabled parking bays.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
Reply from Better - York Stadium Leisure Complex
Hi Pamela,
Thank you for the great review!
We're so glad to hear you're enjoying the gym and that our team has made a positive impression.
It’s fantastic to know we’ve got everything you need—we look forward to seeing you again soon!
Welcoming wokout
Accessibility and friendliness of everybody.I always look forward to my next visit. The group sessions are a must so enjoyable. And it's good for me, win win.
10 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Michael,
We’re so pleased to hear that you’re loving our fitness classes! We always aim to make our sessions fun and impactful, helping to support our customers’ health and well-being ,so it’s wonderful to know that’s been your experience.
Thank you for your kind feedback and continued support. We look forward to seeing you at your next class!
Best regards,
Sarah H
Friendly staff who were helpful in…
Friendly staff who were helpful in explaining equipment
7 April 2025
Reply from Better - York Stadium Leisure Complex
Hi Gillian
Thank you for your review.
We are very pleased to see the staff at the York Stadium Leisure Complex have been able to provide assistance and guidance on the gym equipment.
We hope you can use what you have learnt in your future gym sessions with us!
Kind Regards
Amir
Old into a new world
It was great not to feel old when I was shown how use the gym. I felt that go and asked for help.
25 March 2025
Reply from Better - York Stadium Leisure Complex
Hi Ian
Thank you for your review.
We are very pleased to see that you enjoyed your gym induction and that it made you feel positive about using the facilities at the York Stadium Leisure Complex!
If you have any further queries, please do not hesitate to reach out to the centre staff.
Thank you for choosing Better.
Kind Regards
Amir
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