It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
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Review summary
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Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
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Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
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There were initial issues with stock availability which were communicated at very short notice (48hrs) meaning delivery of the bathroom suite would be delayed by a week. But following a phonecall th... See more
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Company details
- #103 of 106 best companies in Bathroom Renovator
- #95 of 97 best companies in Plumber
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46k reviews
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Great products at reasonable prices and…
Great products at reasonable prices and good delivery service, thanks 👍
26 April 2026
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're thrilled to hear that you are pleased with our products, pricing, and delivery service. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of appliances.
Take care!
Lee
Absolutely great service
Absolutely great service. Item was even better quality than expected. Will definitely use the company again.
26 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for your fantastic feedback! We are thrilled to hear that you were pleasantly surprised by the quality of your item and that you had a great experience with us. We look forward to serving you again in the future.
Best regards,
Lee
Disappointing support
I recently purchased a bath and, as part of the process, was recommended to add a waste to my order at checkout. Trusting the suggestion, I included it—only to find when the bath was fitted a month later that one was already supplied.
As the additional waste was completely unused and no longer needed, I attempted to return it. Unfortunately, I was just two days outside the return window and was told it could not be accepted. What was most disappointing wasn’t just the policy itself, but the complete lack of flexibility or understanding from customer services. There was no effort to offer any goodwill solution, despite the item being unused and clearly an unnecessary addition. A more empathetic and customer-focused approach would have gone a long way in resolving what should have been a simple issue. Sadly this experience would prevent me purchasing from here again.
24 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hello Lyndsay,
Thank you for your review.
Please accept our sincere apologies for the issue with the additional waste and the outcome of your return request. Understandably, this is frustrating.
A case manager has sent you an email on 27/04. If you reply directly, then they can resolve the issue as a priority.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Best Regards,
Dyann
I ordered a free-standing bath from…
I ordered a free-standing bath from here, the price was much cheaper than anyone else. When it arrived the quality was perfect, looks so much more expensive, the photo doesn’t do it justice. Great service, speedy delivery within a few days, what more can you ask for!
21 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your experience with us! We're thrilled to hear that you found a high-quality freestanding bath at a great price. It's fantastic to know that the product exceeded your expectations and that you were impressed by the speedy delivery and service. If you're ever in need of more home improvement products, we recommend checking out Appliances Direct for a wide range of options.
Best regards,
Lee
BUYERS BEWARE
BUYERS BEWARE! Do yourself a favour and do not deal with this company at all. You only have to read their other reviews which I wish I’d read before I had dealings with them. Mia promised me day after day that she had a delivery company who was going to deliver my bathroom vanity. As I kept ringing and ringing and ringing, she kept promising and promising but nothing happened. Eventually, I rang and got a man who answered the phone. He told me he had better things to do than deliver my parcel. I explained to him that I went online. I ordered a vanity which included delivery. I was just waiting for my parcel to be delivered. He said I had to pay more money than what was on the delivery docket for him to deliver it ..he said “why don’t you come and pick it up yourself” I’ve got better things to do. I don’t fit in with your schedule, you fit in with mine. I explained you’re in Brisbane, I’m in Hervey Bay… How do you propose that I’m going to pick it up. Hey told me it’s now or never you have 10 minutes to decide whether it gets delivered as he’s too busy. What happened to an external delivery company?
That’s why I bought it, so I could get it delivered. Isn’t that what you would expect from an online bathroom supplier? All I can say is there is ZERO customer service… how outrageous!
I don’t know how this company is even still in business but what’s worse is the toxic relationship between the husband and wife over the phone!
If you don’t enjoy doing what you do it’s time to get out ..just saying.
22 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Margie,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Baxenden 900 sage vanity unit looks great
Communications were very good the delivery was prompt and the packaging was the best I've seen for protection
20 April 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our communication excellent, the delivery prompt, and the packaging top-notch for protection. We aim to provide the best service possible in every aspect. If you ever need similar products in the future, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
Need exchange - not resolved
Need exchange, submitted the photos as requested, but was asked to answer where I’ve left the items and if the box was left open - the resin sink is pretty difficult to break, and the rim was cracked when the plumber was just about to fit it and we didn’t move it about. They keep sending emails to say will respond in 24 hours but no they don’t. Unimpressed and unsure we would get an exchange. In the meantime we might loose the plumber who is having to wait for a new one to arrive. I’ve bought bits and bobs from them before and had no issues till their service until now when I needed an exchange for an item unfit.
Update:
Terrible unsatisfactory responses from the customer services. Been offered alternative items which are totally wrong sizes, affer repeatedly explaining that it needs to be the right size to fit my existing worktop. Also insisted that the warranty won’t apply as it wasn’t damaged while in use - well if the sink breaks with no fault to myself and without no accidental force then it should still be deemed as faulty. Very unhappy with the response and looking into what to do next. Would never use them again in future.
23 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Megan,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us, from making a good choice to receiving fast delivery and finding good value. If you're in need of any other products, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Best regards,
Lee
Bathtub
Beautiful bath in great condition. Accurate to picture and size on website. Great delivery team! Punctual and friendly
22 April 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive feedback! We're delighted to hear that you are pleased with your beautiful bath and that it arrived in great condition, just as pictured on our website. It's fantastic to know that our delivery team provided a great service by being punctual and friendly. If you ever need more home improvement items, feel free to visit Furniture123 for a wide range of furniture options.
Best regards,
Ivy
Very strong bath-tub
2 April 2026
Reply from BetterBathrooms.com
Thank you for sharing your feedback about the strong bath-tub you purchased from Better Bathrooms! We're delighted to hear that you are satisfied with the quality of our products. If you're looking for more home improvement items, we recommend visiting Furniture123 for a wide selection of furniture options.
Best regards,
Mark
Absolutely awful experience
Absolutely awful experience. Was meant to collect my order at one of the warehouses. Was then told the warehouse hadn’t processed the order or sent it in the delivery van but they would send the order to my house next day. I then received a text saying my order is ready to COLLECT from the warehouse?! I called up and someone told me that the guy messed up and forgot to change the address to my house address so I need to go and collect it.
I went to collect the order and was then told the order is at the wrong warehouse and the best they could do is to deliver in 2 days time.
Customer service was useless. They would not refund or compensate for my time or petrol even though I drove to the warehouse as one of the colleagues told me it was there.
Horrendous experience that has caused a lot of stress. Do NOT recommend this company.
22 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Hannah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
The item can exactly as described and…
The item can exactly as described and exceeded expeditions. Item came on exactly on chosen delivery day.
20 April 2026
Reply from BetterBathrooms.com
Dear Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that the item you received was exactly as described and exceeded your expectations. It's great to know that it arrived on the chosen delivery day as well.
If you ever need more home improvement products, we recommend visiting Furniture123 for a wide range of furniture options to choose from.
Best regards,
Lee
Bought valves and radiator from this…
Bought valves and radiator from this company and delivery was quick and easy and the product is great so far! Gun metal grey looks awesome.
Would definitely recommend this company for your bathroom radiators.
21 April 2026
Reply from BetterBathrooms.com
Dear valued customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you are pleased with the quick and easy delivery of your valves and radiator. The gun metal grey finish does indeed look awesome!
For more fantastic products like bathroom radiators, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a wide selection of options.
Best regards,
Ivy
Shower door arrived promptly
Shower door arrived promptly, kept informed of delivery time.Door itself was of inferior quality compared with one I’d purchased previously, because of flimsy top rail door creaks on opening and closing a problem I’m working on rectifying!
20 April 2026
Reply from BetterBathrooms.com
Hi Richard,
Thank you for your review.
Please accept our sincere apologies that, while your shower door arrived promptly and you were kept informed of the delivery time, the product quality did not meet your expectations, and you experienced issues with creaking due to the top rail. We understand how disappointing this is.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We are delighted to hear that you found our ordering process simple, enjoyed our good prices, and were satisfied with the delivery service. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Shocking company
Purchase most of the products to renovate a bathroom from this company. One particular product, the bath tap integral thermostatic mixer shower was one of the products. At the point of installation I opened the box expecting the usual standard fitting instructions. Not a chance. The installation instructions didn’t exist and the fitting were not from this planet. Having waisted a day, and £50 extra, running round trying to make it work I finally got it installed. You guessed it , it pissed water everywhere. Shocking company with unworkable substandard goods. Be warned , stay well away
21 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Gerrard,
Thank you for your review.
Please accept our sincere apologies for the issues with your shower product and the lack of installation instructions provided. We understand how disappointing this must have been.
A case manager has sent you an email on 21/04. If you reply directly, then they can resolve the issue as a priority.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Best Regards,
Dyann
Can’t fault them.
I had a problem with my order which was very quickly dealt with and I received a replacement the following day. Great company - to be recommended.
14 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your experience with us! We are delighted to hear that we were able to quickly resolve the issue with your order and provide you with a replacement promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, please don't hesitate to reach out.
Best regards,
Lee
Good customer service
Easy to order online and good choice of products. Basket a little confusing depending on how many items you order but got my way through it. When delivered, packaged well. Had a leak in toilet pan and plumber pointed out it was a manufacturing issue. Contacted customer service who were American and clear to understand. Friendly and professional with the issue they arranged a replacement after we uploaded photos within a few days. To be fair the customer service so far has been very good and the product is also good quality. Top job
21 April 2026
Unprompted review
Reply from BetterBathrooms.com
Dear valued customer,
Thank you for sharing your experience with us! We are delighted to hear that you found it easy to order online and that you appreciated our wide selection of products. We are glad that despite a minor confusion with the basket, you were able to navigate through it smoothly.
It's fantastic to know that your delivery was well-packaged and that our customer service team was able to assist you promptly and professionally with the issue you encountered with the toilet pan. We are pleased that a replacement was arranged swiftly after you uploaded photos.
We are thrilled that you found our customer service to be friendly and clear, and that you are satisfied with the quality of the product you received. Thank you for the positive feedback!
If you ever need more home improvement products, we recommend visiting Furniture123 for a wide range of furniture options.
Best regards,
Lee
Poor returns process and unnecessary delays
I had to return a shower as it wasn’t the correct fitting for my setup. I reordered the correct item straight away, but disappointingly, Bette Bathrooms don’t offer exchanges so I had to cover the return cost myself, which wasn’t cheap given the size, weight, and need for insurance.
Since they’ve received the return, the process has been frustrating. They’ve claimed a small part is missing on their end and are now using that as a reason to delay the refund. This could easily be investigated after issuing the refund, but instead it feels like a tactic to hold things up.
Overall, I’ve been left chasing for updates and resolution, which isn’t what you expect after already paying significant return costs. The whole experience has been unnecessarily difficult and poorly handled.
12 March 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Zig,
Thank you for your review.
Please accept our sincere apologies for the difficulties you’ve experienced with your return and the delay in processing your refund. Understandably, this is frustrating.
We did speak to you regarding this and refunded the unwanted order on 25/04 as requested.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Items easy to order
Items easy to order, delivered on date given, delivery men polite and friendly
20 April 2026
Reply from BetterBathrooms.com
Thank you for sharing your positive experience with us! We're delighted to hear that ordering was easy, delivery was on time, and our delivery team was polite and friendly. We appreciate your feedback and hope to serve you again soon. Should you need items for another room in your home, we recommend visiting Appliances Direct for a wide range of appliances.
Best regards,
Ivy
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