It was very easy to order &receive the standpipes. I gave 4* because I thought £9.95 postage is ridiculous. I send parcels out myself with Evri & postoffice upto 10kg in weight with 2 insurances f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful on the phone when we were making the order. Our shower finish degraded really quickly (3 months) with the finish completely rubbing off (even only using mild soap). They replaced the... See more
Company replied
Everybody and everything was great. I’ve knocked one star off because I had to change a shower tray to a different size. The customer services agent kept insisting I had passed the 14 day window. I h... See more
Company replied
There were initial issues with stock availability which were communicated at very short notice (48hrs) meaning delivery of the bathroom suite would be delayed by a week. But following a phonecall th... See more
Company replied
Company details
- #102 of 105 best companies in Bathroom Renovator
- #95 of 97 best companies in Plumber
Written by the company
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Written by the company
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
Unit A Trident Business Park, HD2 1UA, Huddersfield, United Kingdom
- 0871 244 0935
- www.betterbathrooms.com
3.8
Great
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with the customer…
Very impressed with the customer service. Decided to go for a bigger shower tray and was able to swap it within a couple of days without any hassle. Good selection of products at great prices will use again.
30 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you were impressed with our customer service and that you were able to swap your shower tray hassle-free. It's great to know that you found our selection of products to be good and at great prices. We look forward to serving you again in the future.
Best regards,
Ivy
Wrong sink details still available to purchase
I purchased "ONLY OPENED - Rangemaster Oridian Single Bowl Inset Granite Kitchen Sink - Charcoal" and the incorrect sink was delivered to me on 20/4/26. It was the wrong colour.
I complained and was refunded the full amount due to Better Bathrooms being unable to confirm if or when the correct product will be in stock.
Since that time this item has the same details but now with two price reductions.... Sooooo you don't have the correct product in stock, you know have an issue with the correct product details but you can reduce the price.....???
20 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi David,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Really good quality products
Really good quality products. We bought a free standing roll top bath and saw an identical one in a local shop more than 3 times the price. All went well with delivery and we were so impressed with the quality we ordered further products for our bathroom. Delivery guys were nice too 👍
1 May 2026
Reply from BetterBathrooms.com
Hello,
Thank you for taking the time to share your experience with us! We are delighted to hear that you are pleased with the quality of the free-standing roll-top bath you purchased from us. It's fantastic to know that you found great value with us compared to local shops.
We are glad that your delivery went smoothly and that you were impressed with the product quality enough to order more items for your bathroom. Our team works hard to ensure customer satisfaction, and we're thrilled to hear that you had a positive experience with our delivery team as well.
If you're looking for more high-quality products at great prices, we recommend visiting Appliances Direct at appliancesdirect.co.uk for a wide range of appliances to complete your home.
Thank you once again for choosing us!
Best regards,
Molly
DO NOT BUY Round Countertop Basin…
DO NOT BUY Round Countertop Basin Fluted 360mm - Oregon.
Bought X2 of these to go onto a double vanity unit. Over two months ago when running the hot tap the basin cracked. Today the same occurrence on the other basin. These basins are not fit for purpose and need recalling ASAP!!!
I’ve bought all my bathroom from better bathrooms and would urge anyone to go elsewhere nothing but issues from start to finish
3 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
Please accept our sincere apologies for the issues you have experienced with both of your basins cracking during normal use, and for the frustration this has caused after purchasing multiple bathroom products from us. We understand how frustrating this experience has been from start to finish.
We have replaced the faulty item, and tracking shows that this has been delivered today, 07/05.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Don't buy from Better Bathrooms
Black 4 Hole Bath Shower Mixer Tap - Arissa
Do not buy! look very good, then surface layer of paint on one of the taps flaked away whilst cleaning.
Tap was still in warranty but refused a replacement tap or refund. They claimed it was due to my cleaning and not a fault with the surface finish.
Will not be using Better Bathrooms again!
15 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Mark,
Thank you for your review.
Please accept our sincere apologies for the issue you experienced with your tap and the disappointment with the warranty outcome. Understandably, this is frustrating.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Best Regards,
Dyann
Absolutely awful service
Absolutely awful service. Took additional payment for express next day delivery but failed to deliver or contact us that they would not be delivering. We had to pay plumbers extra money for a day wasted and everyone we spoke to pushed responsibility and were utterly useless.
2 May 2026
Unprompted review
Reply from BetterBathrooms.com
Hello TSB,
Thank you for your review.
Please accept our sincere apologies for the failed next-day delivery and the lack of communication regarding the change to your delivery. We understand how frustrating this must have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Quick n easy pick up but ensure u got…
Quick n easy pick up but ensure u got space to get what u want saw too many not able to get in their cars what they bought!
19 September 2025
Reply from BetterBathrooms.com
Hello,
We're glad to hear that you had a quick and easy pick-up experience with us. Thank you for the feedback about ensuring you have enough space to transport your items. It's essential to consider this when making purchases.
If you need more furniture or bathroom essentials, feel free to visit Furniture123 for a wide selection of products.
Best regards,
Lee
Reply from BetterBathrooms.com
Hi Josh,
Thank you for your review.
Please accept our sincere apologies that your order arrived with missing instructions and parts, and that the product quality did not meet your expectations. We understand how frustrating this must be when you are unable to fully assemble or use the item as intended.
We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
We appreciate you highlighting this, and all feedback is reviewed internally so the relevant teams can address product and fulfilment issues.
Kind Regards,
Dyann
Confusing returns process
Confusing returns process. My return was collected two weeks ago and I haven’t had any confirmation they have received it and are processing it. The website says it can take 21 days for a refund which I understand but acknowledgement of receipt would go a long way.
29 April 2026
Reply from BetterBathrooms.com
Hi Sophie,
Thank you for your review.
Please accept our sincere apologies for the lack of communication regarding your returned item and the confusion caused by the returns process. We understand how frustrating it is not to receive confirmation that your return has been received and is being processed, particularly after waiting two weeks.
Our records show that your order was refunded on 01/05. The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Reply from BetterBathrooms.com
Thank you for your positive feedback on our products and pricing! We are thrilled to hear that you are satisfied with your purchase. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances at great prices.
Take care!
Lee
Great company
Great company, good value products. Delivery was prompt and the driver was very helpful.
28 April 2026
Inflexible company
I ordered a toilet bundle but made a mistake on the colour of the plate, brass instead of black. Instead of being able to exchange the plate, 0.5kg , I would need to do the whole toilet bundle at my own cost for £49.
I'm shocked at the lack of flexibility of the company. My suggestion to future buyers make 100% sure it's the right item for you.
28 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi,
Thank you for your review.
Please accept our sincere apologies for the lack of flexibility when trying to amend your order. We understand how frustrating this must have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Ordered on Sunday received it on…
Ordered on Sunday received it on Tuesday no problem at all and it looks amazing thank you
27 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We are thrilled to hear that you received your order promptly and that you are pleased with how amazing it looks. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Ordered bath that was too big
Ordered bath that was too big. Our fault. Arranged for a return. Charged £90 only to be contacted on the day by the driver to ask what is he collecting and I need to help him. So I've paid £90 for the privilege. Said no. Contacted by office saying collecting in another 2 days. So now a massive bath sits in our driveway Asked its not their problem.Asked to speak to manager and told no. Will not be ordering from Better Bathrooms/ Appliances Direct again. Poor customer care.
UPDATE. Driver arrived on Wednesday to collect bath that was meant to be a 2 person uplift... it was not. Still one person to load the bath! So waited an extra 2 days for a promised 2 person uplift and still only 1 sent. Driver stated its always 1 person! And a week later I still have not had my refund, even after phoning to find out if the bath had been received back at the warehouse.
27 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hi Sheldon,
Thank you for your review.
Please accept our sincere apologies for the experience you encountered with arranging the return of your bath, including the confusion on the day of collection, the expectation around assistance, and the subsequent delay, which left the item on your driveway. We understand how frustrating and inconvenient this would have been, especially after already arranging and paying for the collection service.
We appreciate your feedback, and all comments are reviewed internally so the relevant teams can assess service and collection processes.
Kind Regards,
Dyann
I ordered bathroom suite and ensuite from Better Homes
I ordered my thing from better homes without any complications. They said delivery to the North of Ireland would take 2 weeks which wasn't a problem for me but it came in around a week. The quality of the bath etc is brilliant all round great experience
27 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that your order arrived earlier than expected and that you are pleased with the quality of the bath. We strive to provide excellent products and service to our customers.
If you ever need anything else for your home improvement projects, feel free to visit Appliances Direct (appliancesdirect.co.uk) for a wide range of appliances.
Best regards,
Frank
Reply from BetterBathrooms.com
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our service, product, and delivery. Our team works hard to ensure customer satisfaction, and we're delighted that we could meet your expectations. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Great products at reasonable prices and…
Great products at reasonable prices and good delivery service, thanks 👍
26 April 2026
Reply from BetterBathrooms.com
Thank you for your positive feedback! We're thrilled to hear that you are pleased with our products, pricing, and delivery service. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of appliances.
Take care!
Lee
Absolutely great service
Absolutely great service. Item was even better quality than expected. Will definitely use the company again.
26 April 2026
Reply from BetterBathrooms.com
Hello,
Thank you for your fantastic feedback! We are thrilled to hear that you were pleasantly surprised by the quality of your item and that you had a great experience with us. We look forward to serving you again in the future.
Best regards,
Lee
Disappointing support
I recently purchased a bath and, as part of the process, was recommended to add a waste to my order at checkout. Trusting the suggestion, I included it—only to find when the bath was fitted a month later that one was already supplied.
As the additional waste was completely unused and no longer needed, I attempted to return it. Unfortunately, I was just two days outside the return window and was told it could not be accepted. What was most disappointing wasn’t just the policy itself, but the complete lack of flexibility or understanding from customer services. There was no effort to offer any goodwill solution, despite the item being unused and clearly an unnecessary addition. A more empathetic and customer-focused approach would have gone a long way in resolving what should have been a simple issue. Sadly this experience would prevent me purchasing from here again.
24 April 2026
Unprompted review
Reply from BetterBathrooms.com
Hello Lyndsay,
Thank you for your review.
Please accept our sincere apologies for the issue with the additional waste and the outcome of your return request. Understandably, this is frustrating.
A case manager has sent you an email on 27/04. If you reply directly, then they can resolve the issue as a priority.
Please be assured that your feedback has been reviewed internally so that we can prevent the same situation in the future.
Best Regards,
Dyann
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.