As always , the service is impeccable. I order in the morning and collect in the afternoon. Goods are always ready and the staff on the sales counter are great, welcoming, and informative. Thank you... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been a customer of Betts for a relatively short time but over that period they have consistently out performed other comparable UK suppliers. Friendly helpful staff, super fast delivery and... See more
Sent my silver Monday, confirmed receipt and price given by Tuesday and paid directly. Really first class service and more than fair price offered. Really happy with this company as it is always a wor... See more
Company replied
The customer care from Betts Metals has been second to none. Whether in relation to handling our queries or sorting out a minor issue. The grace, speed, and efficiency with which our purchase was h... See more
Company replied
Company details
Written by the company
Founded in 1985 to complement the refining services of Stephen Betts & Sons Ltd, Betts Metal Sales has seen over 25 years of constant growth and is now one of the leading suppliers to jewellers in the UK. Betts Metal Sales focuses on servicing the n...
Contact info
Spencer Street 49-63, B18 6DE, Birmingham, United Kingdom
- www.bettsmetalsales.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery
Great friendly service
Very friendly and helpful to a new customer.
Arranged purchase and delivery over the phone
Fantastic service
Fantastic service. Everyone I spoke to were very helpful and friendly from all the teams; sales, refining and accounts. I would highly recommend.
Great service from Betts
Great service from Betts. Really fast delivery and all items in stock. Will use again. Many thanks.
I could not have wished for better.
Betts Metals had been recommended to me. I checked and found their silver prices better than anyone else. I placed the order yesterday afternoon and it arrived first thing this morning. I could not have wished for better.
Quick delivery at a reasonable price
The delivery cost for the small item that I purchased was only £2 which I thought was very reasonable.
The item arrived very quckly and it was top quality.
Fair prices
Fair prices, great communication, and fast delivery.
My go to for jewellery supplies. Thank you
Amazing company they went completely…
Amazing company they went completely out of the way to help me. I couldn't have set up the company without them.
Great product but disappointed at service
Great product
Good price
But despite me ringing to ensure delivery, my order was not sent and no explanation.
I ordered a Lortone 33B Rotary Rock…
I ordered a Lortone 33B Rotary Rock Tumbler. Ordering the item online was easy. Very quick in replying to my emails & had no problem with helping in answering my questions & forwarding any information I needed.
My item arrived in perfect condition & very well packaged.
I would highly recommend Betts.
Thank you
The best around
This is my first purchase from Betts Metal and won't be the last.
- Website easy to navigate.
- Customer service is great, friendly and efficient.
- Get regular updates as to where your order is, after purchasing.
- Delivery efficient.
- Items well packed and labelled clearly.
- Great ethos regarding sustainable and environmental sourced metals.
Thank you :)
As always great service and products!
As always great service and products!
I bought a knife type needle file for…
I bought a knife type needle file for cutting a stripped screw out of my laptop's fan compartment that prevented me from being able to clean it. In this scenario the file did a perfect job first cutting through the metal plates to get to the screw and then was able to cut through the screw itself. It proved to be excellent for working with computer parts.
Ordering was easy
Ordering was easy and delivery was fairly quick. I did call though after noticing that my order was still in the processing mode 4 days after ordering it. The person I spoke to told me that the order had been shipped. I received it the next day.
A good committed company
This company I have been using for over 45 years on and off and they have always been very fair and good at the services they do . They strive to get better and it’s a real pleasure dealing with the staff .
Excellent Item and Delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








