Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- #36 of 45 best companies in Online Casino or Bookmaker
- #24 of 33 best companies in Casino
- #10 of 12 best companies in Gambling house
- #41 of 46 best companies in Gambling Service
- #160 of 168 best companies in Gaming services
- #11 of 13 best companies in Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from BetUK
Hello Adrian,
Thank you for the fantastic feedback.
We're delighted you're enjoying the site. Providing fast and reliable withdrawals is a top priority for us, so it's great to know we're getting it right for you.
We look forward to welcoming you back again soon.
All the best, BETUK
This company I can is without a doubt…
This company I can is without a doubt like
Comparing the ritz to faulty towers … a gamblers paradise for depositing yet the withdrawal can only be more pleasurable being in Hannibal’s locked cage.
All verification for my £2500 has been rejected
Driving licence, proof of address and now apparently my email address when even logged in to their account “does not exist “ is beyond a joke. I’ve screenshot my login details and my account details. Yet their emailed response is defiant that they do not hold an account with my email address.
Gambling sites we all acknowledge love to take your money via bank transfers direct, Apple Pay or PayPal with little legislation. When you win small (under £500) are happy to
Pay out as the algorithm plays a part both ways … they pay out , you as the customer are excited and then you ultimately end up depositing your full winnings on a chance
Your win big or bigger. Once that casino on their algorithm has to pay you …
The draw bridges come up and they want all your information to pay out. CASINOS HATE TO LOSE
Every option to not pay …
Let me make this clear don’t bet on this site and as for Bet uk I am not letting this lie. You will reimburse me eventually for not only my winnings that are rightfully mine but I will take this higher. In my email I sent all information will be sent to the gambling commission. Mark my words I will not allow you to extort another potentially vulnerable player in your quite frankly embarrassing manner of what should a professional company. You should always payout when it’s due … end of
12 December 2025
Unprompted review
Reply from BetUK
Thanks for reaching out and sharing your experience.
We understand your frustration with the account verification process and want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Dreadful in summary
Dreadful in summary. Limit your stakes the minute you have a win (and I’m only a small stakes punter) and have then put unnecessary obstacles in the way of me getting my funds out before I can close my account
11 December 2025
Reply from BetUK
Thanks for your feedback. We understand your frustration and we want to assure you that BetUK is committed to reviewing its policies and processes to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
That's fantastic to hear! 😄 We're thrilled you find LeoVegas professional, slick, and easy to deal with!
All the best,
LeoVegas
Very time consuming to use when…
Very time consuming to use when withdrawing your money
9 December 2025
Reply from BetUK
Thanks for your feedback and we understand your frustration with the withdrawal process and the time it takes to complete.
We want to assure you that BetUK is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
Kind regards,
BetUK
very bad intentions of bet UK not…
very bad intentions of bet UK not giving my winnings and saying you need wait and wait I JUST DEPOSIT £50 ONLY AND WON MORE THAN £1000 BUT NOW THEY SUSPEND MY ACCOUNT and were saying you need to verify your documents only and after verification they are saying now safer gambling team needs to talk to you they will email you but when i asked them when they are saying we do not know. even when i asked them to can i talk to the manager they said no. even the customer service agent said to me that i passed the bad comment on live casino but the point is i did not played the live casino literally this means they do not want to give me my winning and even they said we can block and suspend anyone account without any reason if we want under our terms and conditions this means they clearly showing their intensions
5 December 2025
Unprompted review
Reply from BetUK
Hello Meghansh,
We appreciate your feedback and sincerely regret that your experience at BETUK was not what you hoped for.
To look into this further, I have sent a request through Trustpilot. This will allow me to contact you directly and personally handle your concerns.
Best regards, BETUK
Very poor customer service
Very poor customer service. I complained about not getting my free bet and found my account restricted the following week. No email or explanation.
Terrible online bookies. Don’t use.
4 December 2025
Unprompted review
Reply from BetUK
Hello Jon,
I'm sorry to hear about your frustrating experience, especially with your account restriction following a free bet query, and the lack of communication. That's absolutely not the service we aim to provide.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards, BETUK
Reply from BetUK
Hello Callum,
Thank you for your feedback regarding the verification delay. I completely understand how frustrating it is to experience such hold-ups when you're eager to get your account fully active. My immediate priority is to personally investigate your case to understand the reason for this delay and address any related service concerns.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns
Best regards, BETUK
Reply from BetUK
Hi Robert,
That's what we love to hear! We're so happy you're enjoying the website. Thanks for sharing, and we hope the fun continues.
We truly appreciate your trust and hope you continue to have a great time with us!
Kind regards,
BetUK
Very slick site
Very slick site. Good range of sports too. Very professional to deal with. Recommend.
1 December 2025
Unprompted review
Reply from BetUK
Hi Derek,
Thank you for the brilliant feedback, and especially for your recommendation!
We're delighted you're enjoying the site, and look forward to continuing to provide you with an excellent experience!
All the best, BETUK
Great overall experience
Great odds, quick and easy to deposit and withdraw money, tasty promotions.
30 November 2025
Reply from BetUK
Hi Ron,
That's brilliant to hear! Your feedback confirms we're delivering the top-tier experience we strive for.
We're committed to ensuring every visit is just as good as the last.
All the best, BETUK
Easy to work the app and top up
Easy to work the app and top up, pay out times are slightly longer than some other apps but all is good
29 November 2025
Reply from BetUK
Hi Joanne,
We’re really glad to hear you had a positive experience. Your support means a lot to us. If there’s ever anything we can help with, please don’t hesitate to reach out. We appreciate you!
Kind regards Bet UK.
New game for me and quick easy…
New game for me and quick easy withdrawal.. thank you
28 November 2025
Reply from BetUK
Hi Lou,
Thank you for your positive feedback! We're delighted you enjoyed the new game and had a smooth withdrawal experience. We aim for quick and easy service for all our players. Good luck with your future plays!
Kind regards BetUK
Good weekly bet offer
27 November 2025
Reply from BetUK
Dear Wayne,
Thank you for your positive feedback!
We're delighted to hear you appreciate our weekly bet offers. It's great for our team to know that our promotions are valued and contribute to a positive player experience.
Kind regards,
BetUK
As far atm very quick easy navigate
As far atm very quick easy navigate, excellent offers 👌 and very quick withdrawals can't fault.
25 November 2025
Reply from BetUK
Dear Steven,
We're thrilled to hear you find our platform very quick, easy to navigate, and appreciate our excellent offers and very quick withdrawals. Your compliments are a wonderful confirmation of the quality we aim to deliver.
Kind regards,
BetUK
I have been using BetUK for a few years…
I have been using BetUK for a few years now, but today I get an email stating I will no longer get any promotions. Fine. I won't deposit or using the site anymore and ill play elsewhere. I have withdrawn my balance and won't be back. 👍
EDIT FOR REPLY: "Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns." I have received no such request!
24 November 2025
Reply from BetUK
Hi there Flint,
Thank you for your feedback regarding the removal of your access to promotions after several years of using BetUK.
I understand your frustration and disappointment, especially as a long-term customer, when a valued aspect of your experience is withdrawn.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Small stakes punter looking for a home
I am a small stakes punter with 1000 pounds per annum wagered so not a high roller i feel betuk will suit my needs
24 November 2025
Reply from BetUK
That's great to hear! We're glad you feel BetUK is a good fit for your betting needs. We strive to provide a positive and enjoyable experience for all our players, regardless of their stake size.
All the best,
BetUK
Reply from BetUK
Dear Dyo,
We're pleased to hear you find our platform easy to play. However, we also understand your disappointment at not feeling rewarded.
Our aim is to provide an entertaining experience, and we appreciate your honest feedback.
Kind regards,
BetUK
Did not get any bonus when…
Did not get any bonus when registering,and cant always watch a race i bet on otherwise.not too bad.
22 November 2025
Reply from BetUK
That's fantastic to hear! 😄 We're thrilled you appreciate our reliable bet acceptance and fast withdrawals!
All the best,
BetUK
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