Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Betuk is an average site. Playing a few other sites they need to improve their odds on sports markets in general, and weekly incentives and promos which are poor against most others. Casino options ar... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
Company details
- #36 of 45 best companies in Online Casino or Bookmaker
- #24 of 33 best companies in Casino
- #10 of 12 best companies in Gambling house
- #41 of 46 best companies in Gambling Service
- #160 of 168 best companies in Gaming services
- #11 of 13 best companies in Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Too SLOW on Witdrawal
Too fast when you deposit. Too slow when withdrawal. It takes ages . Not to be Recommended
18 November 2025
Reply from BetUK
Thanks for your feedback, Char.
We understand your frustration with the withdrawal times and want to assure you that BetUK is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
The application is good but when…
The application is good but when withdrawing it is pathetic, you have to wait a long time
18 November 2025
Reply from BetUK
Thanks for your feedback! We're glad you're enjoying our app.
Also, we appreciate you highlighting the need for faster withdrawals.
We are committed to reviewing our withdrawal processes to ensure they are as efficient as possible.
All the best,
BetUK
Worst site ever and some not all of the…
Worst site ever and some not all of the staff the arrogance is unreal dont bet here they'll close your account soon as if I could give minus stars I would
18 November 2025
Unprompted review
Reply from BetUK
Hi there Luke,
Thank you for your candid feedback.
I am truly sorry to hear that your experience has been so negative, leading you to describe us as the "worst site ever" and to encounter arrogance from staff.
This is certainly not the standard of service we aim to provide, and I understand your extreme disappointment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Bet uk ..one of the best gaming sites
The experience was great as there is everything on the site you need ..I won a pretty good amount, and when I withdrew ,it was in my bank account within a couple of hours, and also what's very helpful is all the tools they have for you not to just keep gambling, would definitely recommend..cheers Peter
15 November 2025
Reply from BetUK
Hello Peter,
Thank you for sharing your fantastic review!
While it appears this was meant for Bet UK, we're thrilled to see what you value in a top gaming site. Fast payouts and robust responsible gambling tools are pillars we are also incredibly passionate about. Thanks for sharing your great experience on our page! 🦁
Kind Regards,
BetUK
Reply from BetUK
That's fantastic to hear! 😄 We're thrilled you find our site easy to use and appreciate our good promotions for both sports and casino!
All the best,
BetUK
My withdrawal of £90 was received within 4 hours, won £1000 at casino tho still waiting for it its been more than 9 hours i will let you guys know how it goes.. I’ll come back and update everyone..
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i might switch on this app and recommend it to my friends who plays sports betting and casino online once i received my withdrawal today without any issues.
14 November 2025
Reply from BetUK
Thanks for your feedback and for sharing your experience.
We're glad to hear you found our app decent and your initial withdrawal was processed quickly.
Also, we appreciate your suggestion for more special odds and bet builder options on football matches.
Best regards
BetUK
I was stopped from promotions.
14 November 2025
Reply from BetUK
That's fantastic to hear! 😄 Congratulations on your win! We're thrilled you're having a lucky streak on BetMGM!
All the best,
BetMGM
Reply from BetUK
Thanks for your feedback and We're sorry to hear you haven't received your withdrawal.
We want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
Hello Malcolm,
Thank you for taking the time to share your positive experience.
It is good to know that our efforts to provide fast payments and a good choice of games are valued by our players.
Kind Regards,
BetUK
Reply from BetUK
Dear Lewis,
We're delighted to hear you appreciate the quick settlement of bets and prompt payouts.
We know that efficiency and reliability are crucial, so we’re pleased that your experience reflects this.
Kind regards,
BetUK
Poor odds and existing customer offers.
9 November 2025
Reply from BetUK
Hi there Rachel,
Thank you for your feedback regarding our odds and existing customer offers.
I understand your frustration when you feel that the odds are not competitive and that the offers for existing customers are not appealing.
Please be aware that I have sent you an internal request through Trustpilot for me to be in a position to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Quick with betting restrictions if you…
Quick with betting restrictions if you win anything. Being able to bet £1 isnt any use to anyone.
6 November 2025
Reply from BetUK
Thanks for your feedback.
We understand your frustration with the betting restrictions imposed on your account, especially after a win and want to assure you that BetUK is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Very bad SITE
Very bad SITE
i had account for a while used it for some ante post bet n horses and sometimes on day of race no football betting or casino and slots,never had problem....
then i started to place multi bets on 2026 cheltenham and then had major problems all i wanted was trebles,four folds,five folds,six folds and a acc
intotal 7 horses the bets are between 80p and acc was £1 every time i tried it asked to reduce stake ok i thought if all won bet be £80,000 i can reduce then asked again reduce stake i thought get rid of big price horse and make it 6 horses and again cannot place bet i used the help portal and see what is going on i was told after 5 mins my account just had a restiction placed on it that was first i was told and from now on all sports bets will be restricted?/ BUT this is the best bit i can PLACE AS MUCH AS I WANT ON CASINO AND SLOTS not very responcible in my view i can lose as much as i want on rigged games but i cannot bet on horses that might not run and the racing is in 4 months time
THIS COMPANY IS NOT RESPONSIBLE COMPANY AND SHOULD LOSE IT'S LICENCE TO OPERATE
These companies are run by robots,when a issue comes up what do thay say it is in our TERMS AND CONDITIONS but this is the problem as a single punter if we do not AGREE with terms we be refused an account,so what rule did i break the one if my horse bet came in i win £80000 ? i tried to place a bet 3-4 times or i am not allowed to place bets on a thurday i cannot see what rule i broke unless your company which is gambling are just GUTLESS AND PANTIE WETTERS IF THE BET WON......
PS i have sent and spoke with GAMBLING COMMISION
6 November 2025
Unprompted review
Reply from BetUK
Hi Robert,
Thanks for your feedback in regard to the restrictions you mentioned when attempting to place multiple horse racing bet scenarios.
Bet UK reserves the right to decline, all, or part of, any bet requested. This decision, while carefully considered, is final. While we are unable to provide specific details, these limitations are in line with our terms and conditions, which are designed to ensure a fair and sustainable betting environment for all our customers.
For a detailed explanation and to review your specific concerns, please speak with our team on live chat.
Regards, BetUK.
Very poor
Terrible. Ability to claim rewards easily to bet slips is hidden and unclear for new customers compared with other providers. Will not use again and recommend to avoid.
5 November 2025
Reply from BetUK
We're sorry to hear you found our rewards system unclear and difficult to use. I understand your frustration when a feature meant to enhance your experience becomes a barrier. We're reviewing the process for claiming rewards to bet slips to make it more intuitive, and your feedback will be invaluable in this process.
Kind Regards, BetUK.
Website very easy to use
Website very easy to use. Good payment schedule and all round very good.
3 November 2025
Reply from BetUK
Dear Tom,
We are delighted to hear that you find our website very easy to use and appreciate our good payment schedule.
Providing a seamless and reliable experience is our top priority, so your feedback that it is 'all round very good' is a fantastic compliment to our entire team.
Kind regards,
BetUK
Amazing Company
1 November 2025
Reply from BetUK
Dear Majid,
We are absolutely thrilled to hear you think of us as an 'Amazing Company'. Your kind words are a huge source of motivation for our entire team.
We always aim to deliver an outstanding experience, and your feedback is a wonderful confirmation that we are on the right track.
Kind regards,
BetUK
I rated 3 stars as it’s a good app but…
I rated 3 stars as it’s a good app but every other gambling site I have been on when you play reel king and it drops 5 reels every other site pays £200 so I was very very disappointed when I got 5 reels and it payed me £36 specially with the amount of money I deposited as well.
30 October 2025
Reply from BetUK
Hello,
Thank you for taking the time to provide your feedback and for the 3-star rating.
We understand your disappointment regarding the payout you received, especially when your expectation was different based on past experiences.
We value all player feedback as it helps us to review the gaming experience we offer.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Frustrating Experience – Still Waiting for My Payout
I deposited £200 and was lucky enough to win £600. As soon as I requested a withdrawal, my account was suddenly blocked for a “safer gambling review.”
I was asked to send in documents, which I did immediately, but since then it’s been the same frustrating cycle. They keep asking for more and more documents, and every time I send what they request, I just get the same automated email again asking for the same things. It feels like they’re deliberately dragging the process out.
It’s now been over three weeks and I’m still waiting for my winnings. They were quick enough to take my money, but paying out seems to be a completely different story.
Honestly, I’ve never had such a stressful experience with a gaming site.
9 October 2025
Unprompted review
Reply from BetUK
Hi there Abbie,
Thank you for your feedback, highlighting the issues you've faced with your account being blocked after a win, the ongoing documentation requests, and the significant delay in receiving your winnings.
I completely understand your frustration and concern, especially when you've had a win and are then met with such a challenging and prolonged verification process.
Please be aware that I have sent you an internal request through Trustpilot for me to be in a position to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Terrible customer service
Terrible customer service, been a customer for a while and to be honest site is really clunky but I've experienced worse. However customer service is shocking I would avoid and keep to the professional sites like PP and Bet 365. I have just closed my account after spending 2 hours verifying card and bank statements with systems that don't work... Even though I have been a customer for months avoid!!!
29 October 2025
Unprompted review
Reply from BetUK
Thanks for your feedback and We're sorry to hear about your negative experience with our customer service team and the difficulties you encountered during the verification process.
We want to assure you that BetUK is committed to reviewing its customer service processes and improving the user experience on our site.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Easy to place bets and my withdrawal…
Easy to place bets and my withdrawal went smoothly which is more than I can say for certain sites.
8 October 2025
Reply from BetUK
Dear Mike,
Thank you for your excellent feedback! We're thrilled to hear you find placing bets easy and that your withdrawal went smoothly.
We know how crucial a hassle-free experience is, and your comment that this stands out compared to other sites is a fantastic compliment to our team.
Kind regards,
BetUK
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