Betway Reviews 

Wouldn’t even give it 1 star
My first withdrawal went through fine, when it came to my second withdrawal they said it had been payed, kept telling me to check bank which I did, kept going on the chat, had to email my bank statement as proof I had not received the payment ! They just didn’t want to pay out and still haven’t

Dear Site

I wanna inform you I had record all the games when I played ! My name is Catalin . Just believe me you will have to much problems ! Respect . You are going to close your company ! See you in the court soon

I'm very dissapointed in betway as a loyal customer who plays every night for the past few weeks I've just been loosing not even wining a R100 as a loyal customer I haven't received any bonuses or free spins not Even my sign up bonus I'm very dissapointed

Ridiculously bad customer service. Account was locked before the World Cup started, haven't been able to access throughout the whole tournament, funds are sitting in there doing nothing. Live Chat is a farce, was waiting for 35 mins till someone answered and they disconnect you if you're not 'active'. Really pathetic, I am surprised they have such a high rating at 1.8!

I’ve been trying for 3 days to withdraw my winnings of £54. I received an email to say my method of deposit can’t be used for withdrawal (Apple Pay). The email says to update withdrawal banking details. I’ve tried to add a different method but I receive an error message and says I must deposit with this method first. So I deposited using a different method and still can’t add this to the withdrawal screen as I get the same error. No contact no, only bot on chat which closes off, no one to speak with, no complaints address. If I fail to get a response I will raise with the UK Gambling commission.

Absolute joke I wish I could post pics id show everyone how u can spend 100s and be -£112 to finally get £20 bonus and little connectors id avoid theres better sites im currently down £1700 they are a waste of space they say contact us for nothing to be done 😂 just dont trust me there not 1 star for a reason I wish i had seen or I wouldnt of touched this absolute yeah also kicks u off game when ur £200 down just so it resets how much u lost fix isn't the word

If I could give zero stars I would. My winnings were not credited to my account. Checked settled bets. Bet confirmed as WON. Impossible to contact customer support in Ireland.

They have sent me a reply on my last review about how they can help me with my 1 month over due withdrawal of £93.03 insisting they can help me with this. But surprise, surprise they have still not given a direct answer and my withdrawal has still not gotten through even though I have done everything they have asked. This betting website needs to be taken down ASAP.

IF YOU GO ON Opta PRESS FULL GAME IT WILL SEE HE HAD ONE SHOT ON TARGET they will take your money happily but they won’t read your msgs or actually talk to you

I had a very disappointing experience with Betway’s customer support. I placed a football accumulator where every selection won except one – Lionel Messi to have 1+ shot on target.

After the match, I tried to explain that the full match statistics showed Messi recorded a shot on target, but the agents repeatedly told me he had 0 shots on target without properly addressing the point I was making. Instead of explaining the difference between regular time and the full match statistics, I was given generic responses and eventually the chat was ended.

What also disappointed me was that my review of the bet didn’t really address the issue I had raised. I wasn’t simply saying “my bet should have won”—I was asking for clarification because every other leg of my accumulator had won, and this was the only selection that lost. Rather than properly discussing my concern, I felt like my questions were dismissed.

I’m not leaving this review because I lost a bet. Losing is part of betting. I’m leaving it because I expected clearer market information, a proper explanation of the settlement, and customer service that actually listened instead of sending standard replies. Customers deserve to be treated with respect and have their concerns genuinely addressed.

They decided to lock my account after I made a deposit and asked for verification documents.
After submitting these documents the account remains locked and each time I asked for an update they moved the goalposts asking me to wait 24,48,72 hours.(Now been almost a week)
In effect they stole my deposit and are disallowing me from retrieving it.
Cannot recommend this site, stay away if you value your funds.

Opened an account with a £40 pounds free bet offers. My initial 10 pound bet lost and then they sent me an email that I would not be eligible for the free bets..Stay clear of this company they con you.

My account was locked even though I submitted a clear picture of my driving licence several times for verification. I also sent the requested document directly to email verifybetway.com, but I have not received any response or explanation.
I understand that identity verification may be legally required, but the process has been unnecessarily difficult and unclear compared with other betting services I have used. I have repeatedly provided the requested information, yet my account remains inaccessible.
I currently have €30 connected to the account, and I am concerned that I have effectively lost access to my money without being given a valid reason or any assistance

bellow one star. stolen over 1000 pounds games just in eating mode. was gifted 10 mega spins for 1000 spend to walk away with nothing! closed my account and wish
I could get my refund

After withdrawingredients total of 1600£ from Site they changed deposit options to express deposit. I never asked for it and why changed it it never was mentioned. This behaviour of gambling site is really only way to call it is preditor. I hope this site gets sued. Live support. No comment on that nearly each day waiting time between 15to 2h.... I hope someone from gambling site can reach to me and refund all my money eye of preditor behaviour these site operates....

Good day I’ve just place 2 bets on Spain vs Belgium. First bet is Spain wining first half, second bet is Spain winning 2-1. Spain have won the game 2-1 and I haven’t received any payouts. However, there’s no possible way to contact customer care or any support because the ‘Help’ in the app is not helping to me

**** betway. They verified my account, accepted my deposit, then closed my account down with no reason given.

No live chat unless your logged in. Emailed several times - ignored. Gone through resolver - ignored. Now it's just the gambling commission left to try to get my money back. The bank won't do a chargeback because 'its mastercard'

Absolute scum and scam artists. The worst experience I've ever had with a gambling company. Stay well, well away.

So I had a review which I edited after betway reached out and made me aware that the reason I didnt qualify for the promotion of free bet credits was that my bet was not single. It had multiple legs.

I put another bet on which was a single bet.

After the bet settled, still no bet credits.

Scam company with absolute horrible customer support.

I belive the others now when they talk about how this company will close accounts randomly and steal from unsuspecting people.

Don't give them any of your money, there is a reason why the ratings are so poor. This outfit should be shut down. They should not be operating in the UK.

Headline: Warning: Betway Account Cleared Out Over Night—7,300 ZAR Stolen While Sleeping!I want to warn everyone about what happened to me on Betway. This feels like a major security issue, and the support agents are refusing to take responsibility.Here is exactly how I got scammed:The Bet: I placed a 2,000 ZAR stake on a 13-game ticket.The Situation: 10 games won, leaving only 3 games left to play the next day.The Offer: At 9:46 PM, Betway offered me a Cash Out value of 7,300 ZAR.The Decision: I decided to wait for the remaining 3 games to play out the next day. I went to sleep.The Shock: When I woke up, the entire 7,300 ZAR was gone. Someone had cashed out the ticket and emptied the funds while I was asleep.The Response: I contacted Betway support immediately. The agents simply told me my account was "hacked" and washed their hands of it.How can an account get breached this easily overnight without any One-Time PIN (OTP) or security alerts sent to my phone? If Betway’s platform is this vulnerable to overnight "hacks" where your active tickets can be cashed out without your permission, nobody's money is safe.Be careful keeping any balance or open tickets on this platform!

The link to your terms and conditions don’t work,
Your agent operating hours totally suck, also your chat bot is totally flawed and annoying if a customer requests a human agent program the piece of junk to redirect them. and as for your so called 94% payout average that’s total rubbish and you should be ashamed.

We have independently evaluated the data log files as generated by the computer systems of Betway Casino and calculated the average percentage payouts for the various categories as shown below.

The figures reflect the percentage of total player winnings to the total amount wagered by players for the period under review.

Product Percentage
All Games 95.46
Slot Games 94.57
Table Games 97.67
Poker Games 85.43

I have deposited a total of £450 before my last withdrawal (4 months ago) on various days, various times, various wagers and not a single bonus but they say RNG!!. Do not operate in the UK if you are just going to rip off the British people you vile cretins.