Betway Reviews 

I deposited funds then account was locked. It took over a week to get through to someone who informed me verification was required however I was not told this. It then took 3 attempts to gain access to my account. I am now trying to withdraw my funds and after over 8 days I still cannot withdraw. I have been told verification is needed AGAIN! Customer services then cut me off. This had to be illegal??

They recently moved domain to comply with their licensing requirements in Ireland. Then clearly forgot to migrate the player data and history. Now players have No promotions,inaccurate game history, no loyalty scheme, no customer support and clearly no interest in retaining customers or responding to emails or chats.

They do of course continue to accept cash deposits. Cash is king.

They Won't have a remote gambling licence long the way they are going. Avoid. It's a pity. So much promise.

They did not let me withdraw my funds until my account was verified. Tried countless times (5+) with their automated system and each time was rejected without reason. Pictures were as clear as I could get them. After manually emailing the customer support, they took 2 days to respond and finally was able to verify my account after 4 days. After finally being able to withdraw my balance, it took another 4 days to show up on my balance… Just wow. Over one week to try to withdraw money. Seems like the whole plan is to be as slow as possible on withdraws and hope you are tempted to bet and lose all your balance until then.

Also, whilst trying out Blackjack, it disconnected me in the middle of a bet. The moment I placed my bet, it kicked me out and I never got to see my hand or anything and I assume I lost since they took the bet. I rarely write reviews, but my experience with Betway was so terrible I went out of my way to write this review.

Title: Unresolved Self-Exclusion Breach (Ref: 0002328103059)
Total Silence for 17 DaysReview Body:I am writing this public review because Betway Group and Hippodrome Casino have completely shut down human communication channels and are refusing to respond to my urgent compliance emails regarding a severe, admitted breach of statutory self-exclusion obligations. On 20 June 2026, due to systemic failures in your backend player-tracking infrastructure, your platform permitted me—a permanently self-excluded, vulnerable individual—to bypass automated KYC checks, access an account profile, and deposit €240. Upon realizing the breach, I stopped playing with €40 remaining in my cash balance and immediately contacted a live support agent. On the official live chat, your agent explicitly admitted liability, stating: "We apologize for allowing access," and explicitly instructed me to email my refund request to the email address provided. Following your own internal protocol, your team immediately locked my account—trapping my €40 cash balance inside—and has completely ignored every single formal email since. I have received nothing but automated robot deflections from both Betway and Hippodrome Care. You are currently holding €240 of my funds (€200 net losses + €40 locked cash balance) in direct violation of your Irish Remote Bookmaker License conditions and social responsibility mandates. Because you have failed to provide a Letter of Deadlock or a refund within my requested timelines, formal dispute cases will be soon submitted today to eCOGRA and the Gambling Regulatory Authority of Ireland (GRAI) alongside the live chat transcripts and transaction logs.I expect a senior compliance manager to contact me immediately to process my full €240 reimbursement. Account Reference Number: 0002328103059

Why is withdrawing so impossibly difficult?? I've uploaded all my documents. Verified my account. Had my documents approved. And still I am unable to withdraw. The website has no proper flow for withdrawing. It just leads to a dead end. You then need to email or chat to a bot, which leads to nothing. I must now spend airtime to call the call centre. Why is the withdrawal part so hard? Be fair guys. Just be fair. I deposit my money with no issues. Allow me to withdraw with no issues. I'm done with Betway. This is distasteful.

Up to now the 50€ that i depositee in your apps still not reflecting in my account and it's almost 5 days already. I already made many times trying to talk to your computer generated customer service but it keeps on repeating only. Your customer service is too poor and very insensitive

This is a SCAM you sign up deposit money then they block your account, you then spend hrs and hrs waiting for customer service to simply read from a pre written script and do nothing to help with the problem. My only problem is they took my money then blocked my account before it could even be used and just keep telling me it’s my fault and want me to send more and more personal information all I want is my deposit back but they can’t even do that they take your money and keep it, pretty good business model, get millions of customers to sign up take there money and don’t allow them to use it, worldwide that’s billions it’s just a pure scam they make it as difficult as possible to to correct problems via so called customer service hoping that people will just give up and let them keep the money someone is making a lot of money out of scamming people. This is not my first complaint there reply to my previous complaint was for me to reply to there personal msg, I can’t even sign in so how can I see a pm and they do not email me directly scam scam scam do not send your money to this company just look at all the bad reviews all I want is to use my money the way I want to not for it to be stolen by greedy people that prey on the poor 🤬🤬🤬

Hallelujah. After 4 days they finally processed my withdrawal.
After receiving withdrawal I opened an account at Tonybets. Made 3 withdrawals all were in my account within a few hours.
I was also able to contact a live support agent right away, with a couple of questions.
A complete reversal of my experience with Betway.
I hope others will learn from my dreadful experience.

Here we have another scamming site unable to win or bonus multiple accounts tested with the same strategy and basically the same out come on each game it's fix to lose and all programmed stay the hell away from these muppets

they cheat with terms of bonus. by registration they write 10x wager with 1.75+ odds. but when you start to play, they change rollover requirements to 50x wager. I played some time than waited 7 days and withdrawal my balance because 50x - it's imposible to complete. lost bonus, but saved balance.

Last night I deposited an amount through online to my Betway Account unfortunately until now it didn't reached to my betway account. When I check my bank apps the amount was already deducted to my bank account.

When I reached their customer service through the apps and email it didn't help. This Betting app is getting worse when it comes to their customer service. Can someone from your team check my query?

I already did many times to acceess your customer service through your apps/website but still he keep on repeating on our conversation. Even though i ask for an agent assistance. Now it is already 3days since I deposited 50€. I was so disappointed because I am your regular bettor if you will check my history. My username is Hola0623. I hope i did not scammed by your own betting apps.

I have now been waiting 7 weeks for my balance withdrawal to be returned to me. All of a sudden they wanted me to verify so I did via the link they sent to my email, however that link did not complete so I had used the online chat everyday to ask for another link and guess what? I still have not received this link. They are doing anything in their power to stall my withdrawal and I wouldn’t mind but it is £47.98 ffs. This company is an absolute joke with the worst customer service support I have ever had to deal with. I will be posting my responses from them all over there social media pages and I will not stop until everyone can see what a shambles this company really is.
A word of warning guys… DO NOT BOTHER DEPOSITING YOUR HARD EARNED MONEY ON THIS SHITE CASINO.
UPDATE🔴
STILL NO ANSWERS OR EVEN ANY RESPONSE ON HERE. SAYS IT ALL. I WONT GIVE UP AND I WILL CARRY ON AT THEM UNTIL THEY SEND ME MY MONEY

Ridiculous. I signed up, providing all the information they requested. I logged in and deposited £10. When I came back later that day to place a bet, I could no longer log in. I tried to reset my password but was told my account was locked. I contacted customer service who, after a long wait, wanted me to email my ID and a utility bill. I refused and asked for my money back. They wouldn’t give me my own money back unless I complied. They shouldn’t take people’s money if they are going to block their account before they can use it. They were happy to take my money without my ID or a bill, but wouldn’t give me my own money back without it! There are many other sports betting companies out there. Do yourself a favour and use one of them. Avoid Betway. Say no way to Betway.

I recently opened an account and deposited £10. Then immediately after my account was locked. Are they trying to steal my money? I have tried emailing them and gone through countless help pages and all I get are useless automated responses. They are so unhelpful and any link they send on here to get help just takes you back to the shitty automated live chat. Stay away from Betway they are a complete joke and I have had many great experiences with bet365, Skybet and Betfred. DO NOT TOUCH BETWAY!

I opted in welcome sport bonus "$300 + 50 Bonus Spins"

On your banner write:
10x bonus wagering applies on sports bets of 1.75+ (-133) odds.

my deposit was 200 cad, so wager should be 200 cad x 10 = 2000 cad.

I placed bets for total 2700 cad with 1.75+ (-133) odds.

but bonus hasn't been released.

I asked support. support said: your wager is 50x.
why on banner write 10x?

I repeat: ALL MY BETS WERE 1.75+ (-133) odds

Deposited money in the account made a bet and won try to login it keeps on saying unexpected error.
Used a different device and logged in and wanted to withdraw it's saying I have to make a deposit first after I already deposited long story short deposited again and went to login now I can't login to my account it's saying unexpected error are you guys scamming us

my story: in process of registration I have chosen SPORT bonus: "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games".

in description you can find:
Your initial deposit match and any winnings made from your 50 Bonus Spins will be subject to wagering requirements:

10x wagering if wagered on sports bets of at least 1.75 (-133) odds
50x wagering if wagered on sports bets between 1.30 and 1.74 ( -333 and -135) odds

The Bonus Engine will view the bonus as a 50x bonus, with sports bets of at least 1.75 (-133) odds counting as 500% contribution. Resulting in the bonus only needing to be wagered 10x.

I understood it like:
if you take a risk and place bets with 1.75+ than you have to place 200 (my deposit) x 10 = 2000 cad and bonus is released.
if you play without high risk and select odds 1.35-1.74 than you have to place 200(my deposit) x 50 = 10 000 cad and your bonus is released.

I placed all my bets with odds 1.75+ for total amount 2500 cad but bonus wasn't released.!!!!!

I asked support and support sent me some rules from old bonus description: betway . com / g / en-ca / dyn / bonus
name of old bonus: Sport Welcome Offer (200$ welcome offer) where write:
- Bets at odds 1.75 or higher contribute 100% of the stake
- Bets at odds between 1.30 and 1.74 contribute 20% of the stake

buddy, it is another name of bonus!!!
in old bonus description wager was 10x!!!
in new you have 50x, but contribution should work different in depending from your odds. but it does not work.

contribution is always 100% and not depend from odds high. It means THEY PROPOUSE 50x WAGER for sport bonus!!!!!!! and it does not depend from odd which you use. 1.35, 1.75, 2.5 - does not matter. bonus engine does not work and you have to place 50x WAGER to release bonus. 50x wager - imposible to complete, so I lost my balance at the end.

DO NOT BELIEVE THEM!!! They cheat with bonus terms. They write about 10x wager but in reality you receive 50x wager. You can't finish 50x wager. so You will lose Your balance.

Would rate 0 stars if possible, I bet 10 and the horse won should receive around £40 had to then verify my account sent everything required including marriage certificate as recently married so name different and still no verification approved, it has now been 6 weeks. I have sent a complaint letter with follow up emails and not one response or acknowledgment. Absolute disgraceful, my advice don’t bet with them as in my case they don’t pay out or even acknowledge you.

Update I can see your response below that is the first thing I did and managed to speak to someone on the live chat, who after 25 mins ended my chat by saying I would just have to wait till it’s verified so no help at all

You have a problem with bonus engine. I wrote it to your support, but not sure, that he can fix it by herself.

I understand that it sounds strange from a player, but I need 5 minutes to explain everything.

I am from Canada. here is home website: betway . com / en-ca /
by registration I opted in SPORT Bonus "Get a Deposit Match Up to $300 + 50 Bonus Spins on Your Favorite Games"
I read careful bonus terms, because in some casino bonus is unreal to be completed.
In Your terms I found next positions:
Quote from Your website:
"Your initial deposit match and any winnings made from your 50 Bonus Spins will be subject to wagering requirements:

10x wagering if wagered on sports bets of at least 1.75 (-133) odds
50x wagering if wagered on sports bets between 1.30 and 1.74 ( -333 and -135) odds"

also I have found in text of terms:
Quote from Your website:
The Bonus Engine will view the bonus as a 50x bonus, with sports bets of at least 1.75 (-133) odds counting as 500% contribution. Resulting in the bonus only needing to be wagered 10x.

I understood it like:
if you bet with odd 1.35-1.74 - system recognize You bet as typical and contribute 100% of your bet amount from your wager requirements.
if you bet with odd 1.75+- system recognize You bet as high risk and contribute 500% of your bet amount from your wager requirements.
did I understand rules wrong?

if I understand rules correct, lets check my account:
my deposit was 195 cad. so my bonus requirements is:
195 * 50 = 9750 cad
correct?

lets go forward. I placed 2 bets:
390
Paraguay To Qualify
+240
You won 1326

826
Netherlands - Morocco
Yes: both Team to Score
You won 1466

if bonus engine work correct, than system should minus from my bonus requirements
390 cad * 500% = 1950 cad
and
826 cad * 500% = 4130 cad
and my bonus requirement SHOULD BE for this moment:
9750 cad - 1950 cad - 4130 cad = 3670 cad.

but... bonus engine is wrong and it calculate my progress like
390 cad * 100% = 390 cad
and
826 cad * 100% = 826 cad
and my bonus requirement IS NOW 8534 cad.

if I am wrong somewhers, please say me where.
I hope you find a power to investigate this case and create a ticket fot technical department to fix this bug.

if you want - I can give you my login to check my details