Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
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Company details
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Right product at a good price
Had the product I wanted at a competitive price. I felt that communication could have been a bit better, order showed as shipped on the website but no delivery details until I chased. In terms of delivery the driver was fantastic and very helpful. I would definitely consider BHL for future purchases.
22 September 2023
Unprompted review
Efficient service and happy customer
Wow, really impressed.
Ordered the gas fire a few days ago and it arrived promptly today.
Invoice sent on the day I did the order
Thanks Jerome and the person who did the order on the phone.
1 September 2023
Unprompted review
easy to use website..decent…
easy to use website..decent prices..good service...delivered on time in mint codition
4 August 2023
Unprompted review
Poor customer service had to chase for…
Poor customer service had to chase for the goods and then they sent different items to what I ordered with no explanation or apology- I would not recommend this company,
11 August 2023
Unprompted review
Ordered and nothing turned up
Ordered and nothing turned up. Asked for refund 2 x so far and nothing yet.
1 August 2023
Unprompted review
Really friendly and helpful staff
Really friendly and helpful staff. Quick delivery. Would recommend
20 July 2023
Unprompted review
Great customer service
Great customer service. I ordered 2 beaded door curtains in natural, but one came in grey. I contacted Lee who is the manager of the internet department and he looked into it and arranged for a replacement. They were initially out of stock, but he kept me in the picture and finally one was dispatched to me.
Things do go wrong sometimes, but thats fine when its sorted as efficiently as this.
David Matthews
18 July 2023
Unprompted review
Great experience in every sense
Great experience in every sense, and every member of staf friendly and helpful! Great product, great price, and rapid delivery. Everything I would hope for!
12 July 2023
Unprompted review
All round fantastic brilliant service …
All round fantastic brilliant service kept me informed right the way through the process up untill it was pallette and gave me the tracking number and phone number of the carrier .kms the carrier was polite and helpful thanlyou BHL will definitely use your service again
29 June 2023
Unprompted review
BHL trade in bad faith
BHL trade in bad faith. Placed an order which they fulfilled via Wolseley at a higher price than I could have gotten directly.
Very short-sighted. Got a few extra quid but lost any repeat custom and word of mouth.
28 June 2023
Unprompted review
Great Value
Best price around for the plumbing supplies I needed with no compromise on customer service.
12 June 2023
Unprompted review
I've Had Delivery Issues
Good price, but on my item (a radiator), and unknown to me when I placed the order, they did not hold stock. They subsequently placed the order with Wolseley, who because they apparently also do not hold stock placed the order with the manufacturer. After ordering I noticed that BHL gave me a very wide delivery window of nearly a month. A day or so later I asked when the order was expected to be delivered and was given a 'firm' date of 9 days after placing the order. Fine I said and waited in on the day. No delivery came and no message from BHL. Called BHL and was given a new delivery date 7 days later, but was told sorry but it is all out of our hands!! I was told they are not set up to provide their customers with delivery info because they are not doing the shipping.
So draw your own conclusions. Good prices maybe, but be prepared for 'flexible' delivery information. Hopefully when I do get it there are no issues as so far BHL do not appear to be particularly interested in proactively engaging with their customers.
22 June 2023
Unprompted review
Coram shower door , good price & delivery
Coram shower door was well described and a good price. Delivery was prompt. Not due to be fitted for a while but I'm not expecting any problems.
5 June 2023
Unprompted review
Excellent service quick delivery
9 June 2023
Unprompted review
Reply from BHL
Hi Maria!
We apricaiate the feedback and yhank you for taking the time to leave us this amazing 5-star review!
Its great to hear that your order was delivered in a timely fashion!
We hope to see you again soon!
Kind regards, the BHL team.
Had the part in stock and delivered…
Had the part in stock and delivered very good
15th of May 2023
15 May 2023
Unprompted review
Reply from BHL
Hi Derek,
Thank you for leaving us an amazing 5-star review!
We're happy to hear that you've received your order in due time and that the delivery went smoothly.
We hope to see you again soon!
Kind regards, the BHL team
Very Slow Delivery
Placed an order on Friday 19th May and the website stated I'd get the item by the following Friday at the latest. Next Friday came and went without delivery and it didn't turn up on Saturday. Emailed BHL who responded a few days later saying it'll be delivered Wednesday 31st (why not Tuesday?). Unfortunately I was at a funeral that day, but the item could have easily been left in a safe place. Wasn't delivered Thursday so emailed again and got a somewhat stroppy response. Item eventually turned up Friday. So basically it took two weeks to arrive and cost me over £6 for delivery. Not good.
2 June 2023
Unprompted review
Reply from BHL
Hello Jon,
We would like to firstly apologise for the long delay with your order.
I can see you have waited over the standard 5 working days for delivery and that you weren't in when the delivery was scheduled, which added to the delay and could not be left in a safe place as our drivers need a signature upon delivery.
Your order was not delivered on the 30th due to the bank holiday on the 29th and our drivers were fully booked, which also added to the delay.
But we're happy you now have your order and we hope we can improve on our services so that we can see you again soon.
Kind regards, the BHL team
5* service
After hunting high and low online for a replacement toilet pan I finally found BHL, who had one in stock.
Ordered, paid for and delivered in less than a week with express delivery if required.
17 May 2023
Unprompted review
Reply from BHL
Hi Ian,
Thank you for the fantastic 5-star review!
We're glad to hear that our team was able to source exactly what you needed and delivered in good time.
We hope to see you again soon!
Kind regards, the BHL team
Wrong item sent
Wrong item sent, wrong refund issued. I'm basically £10 out of pocket.
Very unhappy
22 May 2023
Unprompted review
Reply from BHL
Hello Andrea,
Our apologies that the wrong item had been sent out, our team has tried their best to resolve the situation and I can see that we have issued you a full refund on this item in particular.
The refund that has been issued is correct and is in accordance with the Vanilla Refill packs that had been accidentally shipped and not the oil bottle that you had also purchased.
If you wish to receive a full refund, we will happily accept the return of the other item for a refund.
We're sorry to feel so strongly about the situation and we hope that we can make things right in the future.
Kind regards, the BHL team.
Reply from BHL
Hi Jo,
Thank you for the amazing 5-star review!
We appreciate the time you have taken to leave us the great feedback and we falue you as a customer.
We hope to see you again soon!
Kind regards, the BHL team
Item was available at great price
Item was available at great price, however after ordering was delivered to the wrong address!
15 April 2023
Unprompted review
Reply from BHL
Hi Simon,
Thank you for the honest review.
From our investigation, it appears that the driver had left your order outside the wrong address. We will raise an investigation with our team and speak to our driver so that this type of incident doesn't happen again.
We hope this instance hasn't dissuaded you from purchasing from us again and we hope we can see you again in the future.
Kind regards the BHL team.
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