Arranged for a home visit. The two advisors, Daniel and Russell, were on time. I live in a 3rd storey flat - no lift and they brought up an extremely heavy sample chair without complaint. They were... See more
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I have placed Order #8116306 on 26 th may 2026 but no response no tracking done the payment also it’s a scam website
Poor service, poor online support. Placed an order over the weekend. Took nearly a working week to contact me to state, “Unfortunately we are unable to fulfill your order. The order has been cancel... See more
So I’ve been dealing with Lee who has delivered both a first class service and product! We needed to source a few bathroom items to match a current suite and Lee went above and beyond to call back... See more
Company replied
Company details
About BHL
Written by the company
BHL offers over 130,000 products for home and trade. From trade essentials to home DIY, personal care to seasonal products. Trading online since 1998 and established 1968, BHL are an independent family business you can trust. Shopping with BHL is quick, easy & secure. Order online at bhl.co.uk or call us on 01226 369637.
Contact info
Unit 2D, Shortwood Court, Hoyland, S74 9LH, Barnsley, United Kingdom
- 01226 369637
- sales@bhl.co.uk
- www.bhl.co.uk
3.5
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Awful experience with the 3rd party supplied they used
I hadn’t realised delivery was outsourced, driver made one attempt to deliver didn’t leave a calling card or way to contact, no re delivery attempt was made until contacted bhl to enquire and then they attempted again. Item arrived missing parts and again getting the replacement parts sent was difficult, and still have parts missing but don’t have time to wait another week as project already delayed by more than two weeks. BHL were helpful when I contacted them but they need to use better 3rd party suppliers to take on their orders on their behalf
16 March 2023
Unprompted review
Reply from BHL
Hi Emma,
Thank you for the honest review and we appreciate the feedback.
I would like to apologise for the inconvenience that the delays in delivering your order has caused you and we will take your feedback into account so that instances like this can be avoided in the future.
But we're happy to hear that our team was able to get everything sorted out to get your order delivered.
We hope this instance hasn't dissuaded you from purchasing from us again and we hope we can see you again in the future.
Kind regards the BHL team.
Fast efficient friendly and great price
Fast efficient friendly delivery, found exactly what I wanted at a great price, would definitely use again and recommend.
15 February 2023
Unprompted review
Reply from BHL
Hi Kim,
Thank you for taking the time to leave us this awesome 5-star review!
It's great to hear that you were able to get exactly what you need at a perfect price.
It means the world to us that you would recommend our brand and we hope to see you again soon!
Kind regards, the BHL team.
Great service
Great service, fast and reliable as well as having the best price on the web.
24 March 2023
Unprompted review
Reply from BHL
Hello Mr Minnis,
From our team here at BHL, thank you for taking the time to leave us this amazing 5-star review!
Its great to hear we were able to offer you the product you needed at a great price and that everything went smoothly with the delivery of your order.
We hope to see you again soon!
Kind regards, the BHL team.
very personal service kept me informed…
very personal service kept me informed all the way to my door
27 March 2023
Unprompted review
Reply from BHL
Hello Stuart,
Thank you for the amazing 5-star feedback!
It's great to hear that our team was able to give you such a memorable experience and keep you updated along the way from the moment you placed the order.
We hope to see you again soon!
Kind regards, the BHL team.
Fabulous product
Fabulous product. Fabulous price. Super efficient delivery. Couldn't ask for more!!
26 February 2023
Unprompted review
Reply from BHL
Hello Joan,
Thank you for taking the time to leave us this amazing feedback!
It's fantastic to hear that you were able to get the Hozelock unit you needed at the right price, we will pass this review onto our team so that they can hear your kind words.
We hope to see you again soon!
Kind regards, the BHL team.
Does not fit
Does not fit - would have helped in the thread was mentioned - is it 1/2" BSP or metric?
10 March 2023
Unprompted review
Reply from BHL
Hello Howard,
Sorry to hear the unit you ordered didn't fit your needs.
If you're ever unsure if the unit you need to order is what you need, our friendly team as always available by phone, email or online chat to answer any product questions you have.
We hope we can help you again in the future.
Kind regards, the BHL team.
Seems to be a company that outsources…
Seems to be a company that outsources items. I ordered 9 items as that was what they were showing in stock yet after some days of waiting for an update on delivery i was told they were waiting for them to arrive on Wednesday. Then i would get an update. Later i got a message from a courier company that they would be delivering to my address on that day but i had no idea what was being delivered as i have numerous orders from other companies awaiting. Still no update on my order when looking at my online account with BHL. The items arrived and they were indeed from BHL before they even updated their system. Good prices but not so good customer service.
17 March 2023
Unprompted review
Reply from BHL
Hello Neale,
Thank you for the honest review.
I can see the item you had ordered was in stock but at one of our alternative depots and had to be stock transferred to be delivered faster to yourself.
I can see that our system had automatically sent an email with the tracking details for your order but it seems that this may have been lost, but the message that you received was from the courier that we use to deliver your order.
But we are happy to hear that you now have your order and we will take your words into consideration to improve on our services.
Kind regards, the BHL team
Simple to use web site
Simple to use web site, order delivered on time, goods as expected and a great price.
6 March 2023
Unprompted review
Reply from BHL
Hello John,
Thank you for leaving us an amazing 5-star review!
Its great to hear that you've had such an easy experience shopping with us and that everything went well with the delivery of your order.
We hope to see you again soon!
Kind regards, the BHL team.
Thermostat advertised incorrectly on…
Thermostat advertised incorrectly on website so ended up with the wrong one. Complained, and was sent a link to the ‘correct’ product to purchase. Amazingly this was the same product I had ordered first time around. So out of pocket by £100, time wasted and now have to pay to return these wrong items!
No response back either from the company.
1 March 2023
Unprompted review
Reply from BHL
Hi Danielle,
Thank you for your honest feedback.
We apologies for the mix up on the items you have orders, please be assured that our team is currently working hard to resolve the situation.
If you require any more help regarding your order please feel free to get in touch.
Kind regards, the BHL team.
Ordered after 5 on a Friday night
Ordered after 5 on a Friday night ! And arrived mid morning on Sunday then fitted midday heating back on ! Fab service
8 March 2023
Unprompted review
Reply from BHL
Hello Mark,
Thank you for the fantastic feedback!
It's great to hear that our team was able to get your programmable thermostat to you just in time for the snow and cold weather!
Your kind words mean a lot to us and we thank you for taking the time to leave us such a positive review.
We hope to see you again soon!
Kind regards, the BHL team.
Good price and great service
Good price, and great service. I thought the fittings were missing, and they sorted it out for me (they were in the box all the time....). Couldn't get any better, will use again.
7 March 2023
Unprompted review
Reply from BHL
Hello Ian,
Thank you for the great feedback!
We're sorry to hear that there was a problem with your order, but its amazing to hear that our team was able to resolve the situation.
Our team strives to hear the incredible experience you've had with us and we will pass on your kind words so that our team can get the recognition they deserve.
We hope to see you again soon!
Kind regards, the BHL team.
The part supplied arrived quickly and…
The part supplied arrived quickly and sorted the problem with the shower. It was easy to fit. Would use BHL again.
9 January 2023
Unprompted review
Reply from BHL
Hello Emma,
Thank you for taking the time to leave us this amazing review!
Its great to hear that that our team was able to get your order swiftly to help you to get your shower fixed!
We hope to see you again soon!
Kind regards, the BHL team
Great service and product choice
Great Service and products, highly recommend.
17 February 2023
Unprompted review
Reply from BHL
Hi Cheryl,
Thank you for the fabulous 5-star feeback!
Its great to hear that you've had such a memorable experience with our team and it means the world to us that you speak so highly of us.
We hope to see you again soon!
Kind regards, the BHL team
We were very disappointed to find our…
We were very disappointed to find our order had been cancelled by getting refund from PayPal.
No update from BHL
7 February 2023
Unprompted review
Reply from BHL
Hello Mr Percy,
Thank you for the honest review and sorry to hear you've had a bad experience with our team. Upon processing your order, our team had found that we were unable to fulfil your order due to stock issues.
We were also unable to provide an alternative, our team did email you regarding the order but it may have not found you.
We will learn from our mistakes to improve on our serives for the future.
Kind regards, the BHL team.
Excellent service & prices
Excellent service & prices, thankyou BHL I will be ordering again in the future
6 February 2023
Unprompted review
Reply from BHL
Hello Pauline,
Thank you for the amazing 5-star review!
Our team thrive upon hearing that you've had such a great experience with our team and website.
We look forward to seeing you again soon!
Kind regards, the BHL team
Brilliant service
I have tried ordering Munch and crunch Chicken on line from others but they always sent me the wrong product. I was so over moon to have received it in a short time from BHL.
14 February 2023
Unprompted review
Reply from BHL
Hello Deana,
Thank you for the fantastic 5-star review!
Its great to hear that you're over the moon with your Munch and Crunch Chicken treats and we hope your furry friends enjoy them.
We hope to see you again soon!
Kind regards, the BHL team
Awful order over a week late still not…
Awful order over a week late still not arrived, contacted
the office via email and phone call, still didn't get
back to me
14 February 2023
Unprompted review
Reply from BHL
Hi Daniel,
We're sorry to hear that you hadn't received your order, we can see you had placed an order for a Hozelock item which does have a estimated 7-10 working day delivery schedule and this would have been the 10th working day.
We can also see that our team did ship the item on the 6th but it appears to have gone missing during transit with DHL, to which our team has tirelessly attempted multiple times to get the item moving again but to no prevail. Hence the lack of communication due to their being no new news.
But you have cancelled the order and our team has fully refunded your order, our apoliges again that the item has become lost in transit.
Kind regards, the BHL team.
Ordering from BHL
The web page was accurate with it's information. The ordering process was straight forward and my item was delivered within the time frame as it was advertised.
2 February 2023
Unprompted review
Reply from BHL
Hi Andy,
Thank you for the amazing 5-star feedback!
Our team is very happy to hear that you were able to place an order with ease and that your order was delivered in a punctual manner.
We hope to see you again soon!
Kind regards, the BHL team.
Shower tray
Shower tray was delivered promptly and placed in house for me. Driver was polite and helpful.
3 February 2023
Unprompted review
Reply from BHL
Hello Dale,
Thank you for taking the time to leave us this amazing 5-star review!
Its great to hear that our team was able to get your shower tray to you swiftly and that the handover was effortless.
We hope to see you again soon!
Kind regards, the BHL team.
Where’s the item I paid for? BEWARE!
The receipt taking my cash was almost immediate but since then nothing - neither dispatch note nor the item I have paid for
When I queried BHL, a quick response came asking for the invoice number. Since then, nothing, once more.
I doubt BHL actually has the item they advertised - yet they take the money and stay mumm. I am still waiting. I need that item!
27 January 2023
Unprompted review
Reply from BHL
Hello Murray,
We understand your frustration, our team would have asked for your invoice number so that we can identify you on our system and since your first contact we have been chasing Evri for an update regarding your order.
We can see you ordered the Secure Tiara 425 programmer on the Friday 27th and our team shipped the item on Monday 30th of Jan from our warehouse and is definitely in stock.
We are still in an investigation with Evri, please bear with us while we get to the bottom of your order.
Kind regards, the BHL team
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