B&H Photo-Video Reviews 

331,078
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, featuring a vast selection of quality products, helpful technical details, and highly competitive pricing. People also highlight that finding specific items, checking product compatibility, and reviewing stock levels are always straightforward and frictionless processes. Shoppers consistently appreciate the smooth online checkout, great live chat assistance, and reliable shipping, making it a trusted destination for gear. Some reviewers were not happy with occasional complications, specifically noting instances of damaged items upon delivery, missing parts, and delayed customer service responses.

What people talk about most

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great prices and an... See more

Website

People report high satisfaction with the website, highlighting quick and easy online purchases. Consumers... See more

Order

Reviewers highlight positive aspects of order, describing the online purchasing process as quick, fast, and... See more

Price

Customers had positive experiences with price, highlighting competitive and fair pricing compared to other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SHopping at B&H is always quick and easy. Product desriptions and photos are clear and informative. User ratings and comments are helpful, and check out is a breeze. Selections are very good to overwh... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more

Rated 5 out of 5 stars

all i can be is honest. great company with sterling reputation and customer service that reall knows what that means. having trouble? call customer service and troubles are gone. good quality merchan... See more

Rated 5 out of 5 stars

With all orders I have placed, I have experienced a no hassle and quick response result. Usually when people order an item in astronomy or photography, they have already decided what they want, and t... See more


Company details

  1. Photography shop
  2. Electronics store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,078)

5,284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Pay Boo is not helful

25 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello David. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. I'd like to better understand the issue you've experienced with Payboo. At your convenience, please reach out to me at gngai@bhphoto.com with more details. Thank you. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

Quick and effortless!

I was notified of the arrival of a new product that I had wanted and immediately placed an order with the B&H website. I was taken directly to what I wanted to purchase and completed the whole transaction in less than 3 minutes. Outstanding website and follow through.

24 August 2026
Rated 5 out of 5 stars

I think the selection is great and they…

I think the selection is great and they have a lot of product i like and are easy to find. I wish the search was a little better at recommending products that are similar that I might be interested in because im still a novice and I think that might help me. they are a little expensive but then again they are absolute quality and I never have to worry about bad shipping or poor customer service as that is excellent as well! Just a personal preference on some issues, they are easily the best in terms of quality, customer service, and shipping quality. much appreciated.

24 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look