B&H Photo-Video Reviews 

331,118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 5,238 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers consistently praise the highly intuitive website, noting that browsing through various product categories, checking detailed specifications, comparing options, and completing online purchases are always exceptionally fast, smooth, and simple. Many individuals frequently mention great competitive pricing, highly reliable stock availability, helpful support interactions, and top quality equipment perfectly suited for diverse photography and professional tech needs. However, some people mentioned encountering unfortunate issues such as receiving physically damaged products, missing ordered items, or experiencing unexpected shipping complications with particularly fragile gear shipped from far away locations.

What people talk about most

Product

Consumers find product offerings to be of high quality and appreciate the great selection available.... See more

User experience

Users describe positive interactions with user experience, highlighting that website design makes purchases... See more

Website

Reviewers highlight positive aspects of website design, noting that it makes the purchasing process very easy... See more

Order

Customers had positive experiences with order, frequently highlighting the website as very easy to navigate... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great deals compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

SHopping at B&H is always quick and easy. Product desriptions and photos are clear and informative. User ratings and comments are helpful, and check out is a breeze. Selections are very good to overwh... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photography shop
  2. Electronics store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,118)

4,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price. easy to order. able to have separate billing and shipping addresses.

26 August 2026
Rated 5 out of 5 stars

Good product availability and excellent support

Good product availability, easy-to-understand web site, good variety of shipping options, confidence of excellent support from B&H.

In this particular case, I first tried to purchase it from Amazon; the shipment was lost, and I had to spend two hours on chat with Amazon to get a refund. I never, ever have those issues with B&H. I have learned my lesson, and for any future items in this category, I will buy from B&H. Ultimately, a company is only as good as the people behind it. B&H has good people.

26 August 2026
Rated 1 out of 5 stars

No accountability for failed shipping

My Sirui HC-110F dry cabinet (65 lb) was sent across the ocean, to Europe, in a box without the manufacturer wooden reinforcement they usually came in (this wasn't my first order form B&H itself and other shops, the wooden cage was always present). The box was smashed, with DHL repair tape on it to keep it together, and the cabinet inside damaged beyond repair: the frame is bent and the door won't close properly anymore. Despite several attempts at solving the issue, B&H agents refused to take responsibility for the failed shipping, and only accepted to refund the cost of the item itself upon return. I bought a shipping service for almost $230 (not including import taxes and fees) that clearly failed due to non-standard packaging, and I won't be getting that money back.

25 August 2026
Unprompted review
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Antonio. Thank you for your recent order. We regret your dissatisfaction and am sorry to hear the item arrived damaged. Our Customer Service Team has provided a refund for the product but as per our policy, we are unable to refund shipping fees. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the delivery is done by their own drivers who are always late, never show or leave my stuff without ringing the bell in the rain or so it gets stolen.

26 August 2026
Rated 5 out of 5 stars

B&H is the best

B&H is the best! I have bought since the 70's and I never regretted it, and when I needed help they were there over the years— shared with the tools for my work, and now my daughter is a photographer in NYC... Good prices and straight business. But, if I must say, please do not ask me to be honest, real people always talk from the heart.

25 August 2026

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