B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino
Written by the company

Contact info
420 9th Ave, 10001, New York
- 877-619-4907
- cs@bandh.com
- www.bhphotovideo.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast Shipping, Quality Products
Always fast processing and shipping. Excellent to deal with!
The website is great for finding what I…
The website is great for finding what I need. Excellent shipping! Been my go-to for years!
Great price
Great price. easy to order. able to have separate billing and shipping addresses.
Good product availability and excellent support
Good product availability, easy-to-understand web site, good variety of shipping options, confidence of excellent support from B&H.
In this particular case, I first tried to purchase it from Amazon; the shipment was lost, and I had to spend two hours on chat with Amazon to get a refund. I never, ever have those issues with B&H. I have learned my lesson, and for any future items in this category, I will buy from B&H. Ultimately, a company is only as good as the people behind it. B&H has good people.
No accountability for failed shipping
My Sirui HC-110F dry cabinet (65 lb) was sent across the ocean, to Europe, in a box without the manufacturer wooden reinforcement they usually came in (this wasn't my first order form B&H itself and other shops, the wooden cage was always present). The box was smashed, with DHL repair tape on it to keep it together, and the cabinet inside damaged beyond repair: the frame is bent and the door won't close properly anymore. Despite several attempts at solving the issue, B&H agents refused to take responsibility for the failed shipping, and only accepted to refund the cost of the item itself upon return. I bought a shipping service for almost $230 (not including import taxes and fees) that clearly failed due to non-standard packaging, and I won't be getting that money back.

Reply from B&H Photo-Video
B&H gets me my stuff Next Day via UPS
B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the delivery is done by their own drivers who are always late, never show or leave my stuff without ringing the bell in the rain or so it gets stolen.
Great Website
Great Website, easy ordering, fast shipping. I buy all my computer and camera stuff here.
B&H is the best
B&H is the best! I have bought since the 70's and I never regretted it, and when I needed help they were there over the years— shared with the tools for my work, and now my daughter is a photographer in NYC... Good prices and straight business. But, if I must say, please do not ask me to be honest, real people always talk from the heart.
Easy to use and good prices
easy on line ordering and you had the…
easy on line ordering and you had the item in stock, also 2 day ship to Tacoma Wa. Super fast shipping was key!
Easy to navigate website
The process was quick and easy.
Easy functionality
Easy functionality, few steps to purchase and great layout on the website!
Great Place for Pro Gear
Always has just I need for my recording studio and video needs. Fair prices. Quick shipment. Great customer service.
Long term user…
I have bought and sold a lot of photography stuff at B & H over the years and always had a good experience.
Everything clear and easy
My experience with B & H has always…
My experience with B & H has always been excellent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







