I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
- #12 of 28 best companies in Health insurance agency
- #5 of 35 best companies in Mental Health Services
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
payment system works well and…
payment system works well and efficiently
I find the on line system difficult and do not have a registered account.
27 July 2026
Reply from BHSF
Hi Consumer,
Thank you for your excellent 5* review.
We're glad to hear you're happy with your overall experience with us. If you need any assistance in registering for an online portal account, please don't hesitate to get in touch with our Helpdesk team and they'll be happy to help.
BHSF
Prompt efficient BACS transfers
27 July 2026
Reply from BHSF
Hi Bernard,
Thank you for your fantastic review and 5* rating.
We're delighted to hear you're happy with the speed and efficiency of our service. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Diane,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Linda,
Thank you for your lovely 5* review.
It's great to hear you're happy with the ease and speed of submitting your claims. We hope we can be of service again in the future.
BHSF
Reply from BHSF
Hi Janet,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the service we provide. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Pramila,
Thank you for your fantastic review and 5* rating.
It's great to hear you're happy with our service. We hope to be of service again soon.
BHSF
Very informative and they answer quick…
Very informative and they answer quick .
Neil Ryder it was very helpful and answered my questions in a clear way.
Thanks
6 August 2026
Unprompted review
Reply from BHSF
Hi Estela,
Thank you for your lovely 5* review.
We're so glad to hear our Helpdesk team were able to assist with your query. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of assistance again in the future.
BHSF
Reply from BHSF
Hi Susan,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Rajinder,
Thank you for your fantastic 5* review.
It's great to hear you're happy with our service. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Quick and efficient service
27 July 2026
Reply from BHSF
Hi Rajesh,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your overall experience with us. We look forward to receiving your next claims.
BHSF
Ease of making on-line claims and promp…
Ease of making on-line claims and promp payments direct to bank account.
27 July 2026
Reply from BHSF
Hi Stephen,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with the speed and ease of submitting your claims. We hope to be of assistance in the future.
BHSF
Reply from BHSF
Hi Marlon Sta Maria,
Thank you for your excellent 5* review.
It's great to hear you've found the online portal easy to use. We hope to be of service again soon.
BHSF
Member for many many years
Most years I only claim my annual £40 each for dentist and optician on the basis that every little helps. (The actual costs are closer to £400 each!). This July I remembered I should have claimed for the emergency hospital stay I had in March. So I did and my claim was accepted, for which I was most grateful because the accident and ensuing temporary disability had cost me a lot!
27 July 2026
Reply from BHSF
Hi Catalot,
Thank you for fantastic 5* review.
We're glad to hear you were able to claim for a recent Hospital admission. We wish you the best with your recovery, and if you have any further questions, please don't hesitate to get in touch.
BHSF
I posted my claim on Monday
I posted my claim on Monday
Received an outcome text on Thursday
I think that is excellent service.
Claims are even faster on line but I’m
Unable to claim that way.
Answers are always ready when I call the office
3 August 2026
Unprompted review
Reply from BHSF
Hi Sylvia,
Thank you for your lovely 5* review.
We're delighted to hear you're so happy with our service. We hope we can be of assistance again in the future.
BHSF
Reply from BHSF
Hi Customer,
Thank you for your excellent 5* review.
We're glad to hear you're happy with our service. We look forward to receiving your next claims.
BHSF
It's easy to claim
Transaction was so straightforward from printing the claim form , sending it off and receiving payment directly into my bank.
27 July 2026
Reply from BHSF
Hi Joan,
Thank you for your lovely 5* review.
It's great to hear you've found the claims process so easy. If you ever need any guidance, or have any questions about your policy, please don't hesitate to get in touch.
BHSF
So easy to navigate & find everything
So easy to navigate & find everything on website. Great customer service and easy to make a claim
27 July 2026
Reply from BHSF
Hi Denis,
Thank you for your wonderful review and 5* rating.
We're delighted to hear you're so happy with your experience with us. We hope we can be of assistance in the future.
BHSF
Reply from BHSF
Hi Belinda,
Thank you for your excellent 5* review.
It's great to hear you've found our online portal so easy to use. We look forward to receiving your next claim.
BHSF
Never had any issues claiming…
Never had any issues claiming straightforward, excellent service
27 July 2026
Reply from BHSF
Hi Customer,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of service again soon.
BHSF
Reply from BHSF
Hi Lynda,
Thank you for your excellent 5* review,
We're so glad to hear you're happy with our service. If you ever have any questions, please don't hesitate to get in touch and our Helpdesk team will be happy to help.
BHSF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.