I have been a customer for some years now, and I really appreciate the ease of claiming online as well as the fast payment turnaround. Due to an unexpected health issue, I have had some prescrip... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a rejected payment and was going back and forth with both companies. Pal was incredibly helpful, patient, and professional. She took the time to listen to my concerns, explain ev... See more
Company replied
You can find telephone contact details easily and it makes such a difference to be able to talk to a real person who listens and responds so clearly to questions. I have been insured with this compan... See more
Company replied
Very easy systems to use online - a quick table to see where any claim is up to and when submitting claims a rolling total is very visible. Post claim submission is also very good, keeping me updated... See more
Company replied
Company details
- #12 of 28 best companies in Health insurance agency
- #5 of 35 best companies in Mental Health Services
Written by the company
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Written by the company
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contact info
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, United Kingdom
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rate 5 stars to Alan Alder for his…
I rate 5 stars to Alan Alder for his his excellent help to sort out confusing letters of my policy. He was truely very helpful and understanding. A world a difference from the previous person I spoke to who promised to call back when having signal problems but did not do so.
14 August 2026
Unprompted review
Reply from BHSF
Hi Customer,
Thank you for your wonderful 5* review.
We're so glad to hear our Helpdesk team were able to assist with your recent query. We'll be sure to pass along your kind words to Alan and his manager. We hope we can be of service again in the future.
BHSF
Customer service team worked well…
The customer service team worked well to sort out the problems I had created in my account.
They followed up and resolved the issues
11 August 2026
Unprompted review
Reply from BHSF
Hi Gerald,
Thank you for your fantastic 4* review.
It's great to hear we were able to help resolve your issues . If you need any more assistance, or have any questions, please don't hesitate to get in touch.
BHSF
Always easy to speak to someone by…
Always easy to speak to someone by phone and email.
Was really helpful and quickly answered my queries and payments into my bank account.
14 August 2026
Unprompted review
Reply from BHSF
Hi Mark,
Thank you for your excellent 5* review.
We're glad to hear you're happy with your overall experience with us. We hope we can be of service again soon.
BHSF
Needed to amend policy
Needed to amend policy. BHSF (Neil
Ryder) came back so quickly via e mail, made the changes and informed my employer. Super efficient.
13 August 2026
Unprompted review
Reply from BHSF
Hi Claire,
Thank you for your excellent 5* rating and review.
We're so glad to hear our Helpdesk team were able to assist with your query efficiently. We'll be sure to pass along your kind words to Neil and his manager. If you have any further queries, please don't hesitate to get in touch.
BHSF
I received a response within minutes of…
I received a response within minutes of sending in my claim by email. I was informed that online claims should be done a certain way however this time Debbie informed me my claim had been processed and the Guidance for online claims was attached.
Could not have been actioned quicker.
Thank you.
13 August 2026
Unprompted review
Reply from BHSF
Hi Peter,
Thank you for your excellent review and 5* rating.
We're so glad to hear our Claims Service Team were able to assist with your query. We'll be sure to pass along your kind words to Debbie and her manager. We hope to be of service again soon.
BHSF
Helpful and efficient payments
I’ve had this health cash plan for many years through my employer and the claims for dental and optical have been a valuable help with this costs
Just recently I have had to claim on the dental trauma ,and as with all the other claims ..,by post or online have gone through efficiently ,quickly
13 August 2026
Unprompted review
Reply from BHSF
Hi John,
Thank you for your wonderful 5* review.
It's great to hear you're happy our service. We look forward to receiving your next claims.
BHSF
amazing !
i have been with bhsf for just under two years now and no complaints from me - process to upload claims is so simple, they’re so quick to process claims and refunds and even if there is any outstanding information, this is also communicated quickly. definitely worth the monthly payment - thank you bhsf !
13 August 2026
Unprompted review
Reply from BHSF
Hi Eunice,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your overall experience with us. We hope to be of service again in the future.
BHSF
Excellent service
Excellent service, so easy to claim, no hassle, well done to the team
11 August 2026
Unprompted review
Reply from BHSF
Hi Eileen,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the ease of our submitting your claims. We hope we can be of service again in the future.
BHSF
VERY pleased to say there was an easy…
VERY pleased to say there was an easy accessible phone number when I rang I got through to a very help young lady Riya Sethi ( she was happy for me to mention her by name ) Very Refreshing to speak to an actual person that was empathetic & very pleasant & helpful ! I only wish there were more human interaction as successful as this available universally ! I have had several email confirmations from her, as requested, that she received electronic forms I have completed successfully by email.
A very pleasant experience especially as I was Dealing with Bereavement of My Mum xx
12 August 2026
Unprompted review
Reply from BHSF
Hi Sue,
Thank you for your amazing 5* review.
We're so glad to hear our Helpdesk team were able to help at this difficult time. We'll be sure to let Riya and her manager know of your kind words. We'd also like to pass along our heartfelt condolences on your recent loss. If you have any other questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Excellent
Excellent, again!
Easy to use online claim.
Speedy service, within a couple of days I have a decision.
11 August 2026
Unprompted review
Reply from BHSF
Hi Christina,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your recent experience with us. We hope to be of service again in the future.
BHSF
I find BHSF are always friendly and…
I find BHSF are always friendly and profeesional to deal with. Their website is clear and precise, with good contact links available
10 August 2026
Unprompted review
Reply from BHSF
Hi Simon,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the service we provide. If you ever have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Richard,
Thank you for your excellent review and 5* rating.
It's great to hear you're happy with our service. We look forward to receiving your next claim.
BHSF
Simple to use
27 July 2026
Reply from BHSF
Hi Marc,
Thank you for your excellent 5* review.
It's great to hear you've found it easy to submit your claims. We hope to be of assistance in the future.
BHSF
Reply from BHSF
Hi Cheggs,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with our service. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Reply from BHSF
Hi Nadia,
Thank you for your excellent 5* review.
It's great to hear you've found is quick and easy to submit your claims. We hope we can be of service again soon.
BHSF
Reply from BHSF
Hi Andy,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
The website is very easy to use and get…
The website is very easy to use and get some great benefits with it too its good when you have a family.
27 July 2026
Reply from BHSF
Hi Emma,
Thank you for your excellent 5* review.
It's great to hear you're happy with the service we provide. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Exceptional service and scheme!
Neil replied to my email very quickly with my query from corporate membership to private now I am retired.
I have been with BHSF for 34 years and the service has been excellent through out.
I believe it is imperative that everyone has an account with BHSF especially through corperate as the benefits are super useful when needed.
With our current climate of expenditure this has been priceless to us especially the hospital stay when my husband had cancer and his employer stopped paying him after the 6 month half pay.
The payments are completed extremely quickly because they're all completed on line.
You would be a fool not to take out and account. I highly recommend them.
Thank you BHSF for making my life that little more bearable through some difficult days.
7 August 2026
Unprompted review
Reply from BHSF
Hi Helen,
Thank you for your amazing review and 5* rating.
It's heartening to hear you're so happy with your experience with us over the years. We'll be sure to pass along your kind words to Neil and his manager. We hope to be of service for many years to come.
BHSF
easy claim system and prompt payments
27 July 2026
Reply from BHSF
Hi GW,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of service again in the future.
BHSF
Reply from BHSF
Hi Carol,
Thank you for your excellent 5* review.
It's great to hear you're found it both quick and easy to submit your claims. We hope we can be of service again soon.
BHSF
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