Biblio Reviews 35,096

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers had a great experience with this company. Many customers are consistently pleased with the product selection, finding books at great prices and often discovering hard-to-find titles. The quality of the books generally meets expectations, with many arriving as described and in good condition, sometimes even better than anticipated. Reviewers frequently highlight the fast and timely delivery service, noting that items often arrive quicker than estimated and are well-packaged. However, some people were dissatisfied with their orders, experiencing issues such as books not arriving, incorrect tracking information, or descriptions of book conditions being inaccurate. A few customers also mentioned a lack of communication regarding delivery status or difficulties in ordering.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the reasonable prices, quick... See more

Delivery service

Customers generally report positive experiences with delivery service, noting prompt shipping and quick... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Quality

Clients share positive opinions on quality, with many reviewers reporting that books arrive in excellent,... See more

Price

Users describe positive interactions with price, often finding items to be reasonably or fairly priced, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more

Rated 4 out of 5 stars

If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more

Company replied

Rated 5 out of 5 stars

The publication I wanted has been out of print for more than 50 years. Biblio sold me a reprint which was acceptable to me. I only wanted to know what was written in that tome. All in all I'm v... See more

Rated 5 out of 5 stars

I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the... See more


Company details

  1. Book shop
  2. Childrens Book Shop
  3. Rare Book Shop
  4. Second-hand Book Shop

Written by the company

Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html

Biblio: Support & Service

Written by the company

We are here to mediate between customers and booksellers.
We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.

Contact info

4.2

Great

TrustScore 4 out of 5

35k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered 14 books that were sent in a…

I ordered 14 books that were sent in a flimsy plastic bag all together, The bag was torn, not adequate to mail 14!!! books and I received 5. I not heard back from seller or refunded. Photos, video and verbal description proving what I received sent

20 April 2026
Rated 1 out of 5 stars

Arrived too late

I called to confirm that the books I wanted to order would arrive by Tuesday. I was in NY but buying books from a London shop to deliver to our London office. She said yes, by Tuesday, or Wednesday the latest. Fine. Wednesday isn’t great but it’s fine. My manager was hosting an onsite with employees from Zurich, Poland, and NY and he was very excited to hand out these books in person. They arrived end of day Thursday when most had already left for the airport.

11 April 2026
Rated 1 out of 5 stars

Bait and Switch

I saw the title I was looking for and put it in my basket, but the price changed durring check out and I didn't notice until I had hit pay. Really frustrated. I will never use them again. I will also be more careful to recheck the total before pressing buy - but you shouldn't have to

15 April 2026
Unprompted review
Biblio logo

Reply from Biblio

Hi Paula, I am very sorry to hear about your experience. I'm looking at your order now, and I am determined to figure out how this happened. Do you mind sharing the price you first saw?

You can email me directly with that info at aredmond@biblio.com.

Thanks so much,
Ashleigh

Rated 5 out of 5 stars

The book arrived quickly and safely

The book arrived quickly and safely. Customers should know, however, that sellers sometimes use Amazon as a book source. If you want to avoid doing business with Amazon, call a seller and ask, especially if the book is a new one.

14 April 2026
Rated 5 out of 5 stars

Satisfactory Transaction

Product is basictly as described. I am not a book appraiser, but I think "near fine" is an exaggeration I would rate it only as "Very Good".
Shipping was relatively prompt, although "pricey".
Generally, a good transaction.

13 April 2026
Rated 1 out of 5 stars

I placed an order for a book from Vagabond Books, CA.

I placed an order for a book (A Wrinkle in Time) from Vagabond books. After a couple of weeks and seeing no email indicating shipment of the book, I logged in to check status. Without warning or explanation, Vagabond books canceled the order. I emailed requesting an explanation and received nothing back from them. I then emailed Bibio and asked for an explanation and received an email stating “sorry your order was canceled“. The book is still listed on vagabond books, but now at a higher price. Looks like they use the customers as guinea pig consumers to see who will pay what, cancel the order and raise the price. Does not seem very ethical.

8 March 2026
Unprompted review

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