Bicycle Booth Reviews 498

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

AWESOME QUALITY ! BUT ,,and this is a biggie ... My 3rd order with them for $250.00 they claim was shipped but NO TRACKING NUMBER... IF this went DHL or FEDEX it should be totally trackable... I hope... See more

Rated 1 out of 5 stars

I’ve ordered a number of jerseys from this company over the last few years and they’ve always been fine. However my last experience mean I won’t be ordering from them again. Placed an order in early D... See more

Rated 1 out of 5 stars

Buyers beware. Items take 4-6 weeks to ship from China. Quality is poor. Sizing is not correct. You will likely find yourself trying yo return or exchange. Their customer service line is n... See more

Rated 1 out of 5 stars

As a beginner cyclist i wouldnt expect i would ba ripped off immediately on my first purchase. paid a hefty amount believing in this brand only to find out the goods came from China & the items co... See more

Company replied

Company details

  1. Activewear shop

Information provided by various external sources

Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

498 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Jerseys with Great Designs

I found bicyclebooth.com more or less by accident while searching for bike jerseys generally. I got a huge chuckle out of the inventive slogans on their jerseys as well as their designs. Pricing was well in line with other jerseys I have purchased. I decided to get a head start on Christmas shopping and ordered a jersey for my sister-in-law with the "If I Collapse, Can Someone Pause My Strava?" That is soquintessentially her. I can't comment on the fit since she is much smaller than I am but coincidentally, my wife had my daughter buy me the "Training Because Zombies Get the Slow One" in the brown /beige combo. They are absolutely right to recommend you size up 1 size. The XL fits perfectly, not too snug around the chest and shoulders but not so billowy so as to resemble a sail. I especially like the larger elastic waistband that is akin to a ski jacket's powder skirt so that the jersey won't ride up. My other jerseys, all quality items themselves utilize the simpler stitched and folded over elastic band. I also like the larger zipper pull that is much easier to use. The colors are vibrant and the material breathes nicely so that even in 90 degree F weather I can feel air moving through the fabric. It's still hot air, but at least I'm not feeling like I'm in a sauna while riding. Heat stroke isn't my cup of tea. I think the biggest test is whether the colors ever fade. I have one jersey that I've had for ages whose colors at the shoulders and back have faded but I figure if I rotate the usage of all of them, fading should be minimized. Hopefully it never happens.
As for those criticizing delivery times, okay while the company is Canadian, HQ'd in Ontario, the jerseys are actually fabricated overseas. My order was placed in June and I received it about mid July. Given that it is coming from overseas and when you consider that we can't even get computer chips to build cars, 4-5 weeks waiting for a bike jersey is really nothing to get upset about. At least for me I would have no trouble recommending their jerseys.

27 July 2021
Unprompted review
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Reply from Bicycle Booth

Dear Norbert,

Thank you so much for your one great feedback and for taking the time to post this review.

It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing. I'm so glad you're happy with the website we designed for you.

Additionally, since your review was so great, would you mind if we repost it to our social media outlets? Your story is exactly what we're trying to create and would love to show people that we are taking one step closer to achieving our goals.

Thanks for the 5 stars!

Bicyclebooth

Rated 4 out of 5 stars

Love the fit and quality of the jerseys…

Love the fit and quality of the jerseys that I ordered. Pricing is good for the quality of the product. My only suggestion would be to increase the optional pocket zipper length to more easily fit a phone. I’ve already ordered a few long sleeve jerseys and shorts. Can’t wait to receive them

27 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi C, We're happy you had a fantastic time with us!

Thanks for your trust, we're thankful for amazing customers like you.
I also want to thank you for your suggestions. I'll be sure to relay your message to our head department for evaluation.

I'm glad we were able to meet your expectations!

Bicyclebooth

Rated 5 out of 5 stars

Responsive and quality …

I have purchased from Bicycle Booth before and consistently they are responsive and provide wonderful customer service. I needed some customization and they were happy to help me get my order through. Definitely a quality product and service.

27 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Bicyclebooth

Rated 5 out of 5 stars

Love my #beeamazing jersey got one for…

Love my #beeamazing jersey got one for my Bestie too! Great fit great bee positive vibes 🐝🐝

26 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Dolly, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

Bicyclebooth

Rated 4 out of 5 stars

Very friendly and polite company. Nice products.

It took some time te receive the items. But I am very happy with the jacket and the glasses. Nice fabric en good quality.

The communication was always very friendly and polite. The react almost immediately.

26 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Xavier, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

We're happy that you're happy, and we're looking forward to your next visit.

Bicyclebooth

Rated 5 out of 5 stars

Original items were too big

Original items were too big. They were able to exchange my items with no issues. Communication was very responsive. The turnaround was lengthy but I can’t fault them for issues outside of their control. I would buy from again.

21 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Robert, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Bicyclebooth

Rated 2 out of 5 stars

Overpriced for the quality....... bummer!

Well... I have to say I like the fit of the shorts! But!! They are some of the thinnest I have ever wore and the single colors (I have the navy) are only sublimated on one side! So when the have any stretch you can see the white coming through and they look faded! And this is the first time they have been used...

16 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Steve, we would like to apologize for your negative experience with our product. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email at sales@bicyclebooth.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business

Rated 5 out of 5 stars

Love the jersey

Love the jersey! It arrived quickly and was of great quality!

15 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Dan, For you to say "Love the jersey!", makes our day! Thank you for such a fantastic review and for praising the quality of our products. All of us at Bicycle Booth are grateful for your business with us. We wish you good health and safety!

Bicycle Booth

Rated 1 out of 5 stars

I STILL do not have my order

I STILL do not have my order. All I am being told is it is "on its way". When I track it, it shows it has been in my city but stops there. WTH? So frustrating, first and last time I buy from here.

13 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Rose,

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

We have checked on your order and found out that your order has been shipped out on July 3. This means your order has been in transit for just 8 business days.
Please be informed that the standard shipping fee you have paid takes 15-20 business days to deliver.

We do understand that it is frustrating placing orders online but we can assure you that we deliver our parcels on time. Your patience is much appreciated.

Bicycle Booth

Rated 5 out of 5 stars

great help troubleshooting ordering…

great help troubleshooting ordering issues caused by the browser, and helping me with a previous order

12 July 2021
Unprompted review
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Reply from Bicycle Booth

Hi Zachary, Thank you for the 5 stars! It’s so great to hear that you loved our products and services. Hope to see you again soon!

Bicycle Booth

Rated 5 out of 5 stars
Bicycle Booth logo

Reply from Bicycle Booth

Dear David, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Bicycle Booth

Rated 5 out of 5 stars

They are very responsive and helpful…

They are very responsive and helpful for your inquiries. I’ve requested for a replacement of wrong size way beyond the stipulated time but nevertheless it was well entertained by the crew.
The product quality is good and within the expectation of price paid. I’ve ordered two pieces for different purposes and wont hesitate to reorder for new products/modelos.

3 July 2021
Unprompted review
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Reply from Bicycle Booth

Dear Rumaizi,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your order; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Bicycle Booth

Rated 5 out of 5 stars

My husband loved his Fathers Day gift

My husband loved his Fathers Day gift.
The fit was perfect.
My husband IS the MAN , the MYTH, the CYCLING LEGEND.

1 July 2021
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Reply from Bicycle Booth

For this one Awesome wife!
We're happy you had a fantastic time with us!

Thanks for your trust, we're thankful for amazing customers like you.

We hope to see you again soon!

You're the best!

Bicycle booth

Rated 4 out of 5 stars
Bicycle Booth logo

Reply from Bicycle Booth

Hey,

Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your feedback and we're glad you feel we're on the right track!

Bicycle Booth

Rated 5 out of 5 stars

Nothing less than satisfaction

Nothing less than satisfaction. I ordered a kit and within a couple of weeks arrived at my door. I made the mistake of ordering a size too big but the customer service was fast and helpful, sent the jersey back, and received the correct size in a couple of weeks. I ordered 2 more full kits in the meantime and was extremely happy with the quality of the bibs and jerseys. I will continue to order from BB. Even during shipping delays due to demand and covid the staff was nothing short of professional and friendly and the kits arrived in weeks of ordering.

29 June 2021
Unprompted review
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Reply from Bicycle Booth

Dear Jeremy,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Bicycle Booth

Rated 5 out of 5 stars

First experience with Bicycle Booth was very good

My first experience with Bicycle Booth was a good one. I ordered a jersey with bib shorts, which took about 3 weeks from ordering to delivery (which is a big improvement from what I read last year when Covid was delaying everything significantly). I really like the material, fit, and design of the kit, so I ordered a couple more which are on the way. It seems to me that the kits they offer are the best bang for the buck... they aren't cheap flimsy knockoffs, but they aren't pro-level expensive kits either. For a casual/intermediate rider like myself, these strike a perfect balance.

29 June 2021
Unprompted review
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Reply from Bicycle Booth

Hi Travisimo,

Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed our products. It’s wonderful to know we did a great job and provide a great services as well.

Thank you again for supporting our business and we hope you’ll visit us in the future!

Bicycle Booth

Rated 4 out of 5 stars

Breathable Jerseys!

Not only have I gotten the most compliments on the looks of my kit, but it is also extremely comfortable as well. I completed a century in one of their jerseys and I was truly blown away with how breathable the material was. I also received my order in a timely 2 week span. I will definitely return for more.

28 June 2021
Unprompted review
Bicycle Booth logo

Reply from Bicycle Booth

Wow, Brandon! It sounds like you had a great time with us.

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Bicycle Booth

Rated 5 out of 5 stars

I've been a customer for 2 years now

I've been a customer for 2 years now. Never had an issue until I noticed a seam had come loose on a pair of shorts I had just received. I emailed BB & explained the issue. BB immediately took care of me and replaced the shorts immediately. No issues. I was extremely pleased and will continue to do business with them.

28 June 2021
Unprompted review
Bicycle Booth logo

Reply from Bicycle Booth

Dear Paul,

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Thank you for the great review!

Bicycle Booth

Rated 2 out of 5 stars

Need rx insert replacement.

Prescription sunglasses are very expensive, so I was thrilled when I discovered Bicycle Booth's T50 sunglasses with an rx insert. These are great glasses with interchangeable lens that work in every possible situation. My problem is with the rx insert. Over time, they crack. I don't know why replacements aren't available, but last year, I had to buy a whole new set of sunglasses just to get the insert. Now my insert has broken again. I've superglued it twice. Hope it holds up. Please Bicycle Booth, get your supplier to provide replacement rx inserts. They break. Prescriptions change. These great glasses deserve better. So do your customers.

27 June 2021
Unprompted review
Bicycle Booth logo

Reply from Bicycle Booth

Dear Jim,

Thanks very much for your balanced and fair review about our product. I'm glad you were able to see our glasses' potentials. It's something we've worked hard on and we're pleased our efforts resonated with you.

I also want to thank you for your feedback and criticisms. We've taken your thoughts to heart and we're planning on making some internal changes based on your recommendations.

We could definitely arrange some offers for you in regards to your damaged inserts. Please send us an email so we could get into it.

I appreciate your kind words and professional demeanor and look forward to seeing you more on our store.

Bicycle Booth

Rated 1 out of 5 stars

A definite NO for me.

I ordered a jersey size 2XL waited a month and when it arrived it was as small as one of my old LARGE jerseys. My old XL jersey is 2 inches wider than the new 2XL they sent. I don't recommend this vendor nor will I purchase from them again.

26 June 2021
Unprompted review
Bicycle Booth logo

Reply from Bicycle Booth

Dear Chuck,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your item is too small. We would definitely want to fix that issue with your order. Please send us an email for us to get you an exchange.

We're using your feedback to make some important changes. Honest reviews like this is what we needed to improve our services and products.

Thanks,
Bicycle Booth

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