AWESOME QUALITY ! BUT ,,and this is a biggie ... My 3rd order with them for $250.00 they claim was shipped but NO TRACKING NUMBER... IF this went DHL or FEDEX it should be totally trackable... I hope... See more
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I’ve ordered a number of jerseys from this company over the last few years and they’ve always been fine. However my last experience mean I won’t be ordering from them again. Placed an order in early D... See more
Buyers beware. Items take 4-6 weeks to ship from China. Quality is poor. Sizing is not correct. You will likely find yourself trying yo return or exchange. Their customer service line is n... See more
As a beginner cyclist i wouldnt expect i would ba ripped off immediately on my first purchase. paid a hefty amount believing in this brand only to find out the goods came from China & the items co... See more
Company replied
Company details
Information provided by various external sources
Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
Contact info
United States
- www.bicyclebooth.com
1.4
Bad
497 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive Experience
The company was terrific in processing my order. They shipped the item immediately. There was a delay but it wasn’t on their end, it was the postal service. They were very helpful in figuring out what had happened and my experience was positive in the end. I will be using their company for future purchases.
22 November 2021
Unprompted review
Reply from Bicycle Booth
Hey Mark, It was a pleasure to serve you. We really appreciate you taking the time to share your feedback and being so open with us. We're happy that you're happy, and we're looking forward to your next visit.
Hurry back!
Great quality for the money
Great quality for the money. Also, customer service was incredibly helpful and responsive when helping switch out a size.
15 November 2021
Unprompted review
Reply from Bicycle Booth
Hey Gil,
We really appreciate you taking the time to share your feedback and being so open with us.
We're grateful for your honest feedback and we're glad you feel we're on the right track!
We're happy that you're happy, and we're looking forward to your next visit.
Missing part of Order placed in August
I would rate Bicycle Booth a zero if that was an option. I've not received an item I ordered on August 10, 2021, today is November 4? Tried calling, emailing with no results, I am at a loss and don't know what to do. I think it's too late to contact my financial institution to dispute the changes since it's been so long ago, but I'll try. At this point, I'll try anything?
4 November 2021
Unprompted review
Reply from Bicycle Booth
Hi Deb, We are so sorry to hear that. You must be one of our customers who got affected with the issue on one of our manufacturing departments. We really do apologize for what you have experienced and please know that we are doing everything we could to fix this issue.
I'll be sure to relay your message to one of our customer support staff.
My jersey is perfect fit and comfort
My jersey is perfect fit and comfort. With the ongoing Supply Chain Challenges, I received my jersey ahead of promised delivery date.
30 October 2021
Unprompted review
Reply from Bicycle Booth
Hi James, Thank you so much for leaving great feedback.
We are so happy that you are satisfied with your order.
We enjoyed working on your order.
See you on your next purchase!
My Jersey is so soft and comfortable!
My Jersey is so soft and comfortable!! When it came it was too small, I emailed their customer service and they contacted me right back and were wonderful in taking care of the problem!!
And have done follow up to make sure everything was fine. Great customer service!!
28 October 2021
Unprompted review
Reply from Bicycle Booth
Hey Sheila, Thank you so much for your wonderful review. We're very happy to know that you had a wonderful experience with us. Our team's services are indeed designed to ensure that our customers will have the most memorable experience so we're glad that this reflected on yours. Thank you so much for your recommendation and we hope to welcome you again soon.
It was very difficult to get in touch…
It was very difficult to get in touch with someone at first but then when I did the person was very nice and helpful. I had to make a change to my order. I’m looking forward to receiving my new items.
22 October 2021
Unprompted review
Reply from Bicycle Booth
Hi Tina, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are so happy that we helped you with your request.
We are sorry that you had some difficulties trying to reach us. We will make sure to do something about it.
Beautifully designed and great quality
Beautifully designed and great quality. Keeps the cool elements away from my body and still allows my body to breathe. Great customer service also.
22 October 2021
Unprompted review
Reply from Bicycle Booth
Hey Jon! We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Awesome Jersey
14 October 2021
Unprompted review
Reply from Bicycle Booth
Hi Don! thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
Great experience!
It has been great doing business with Bicycle Booth. Unfortunately I couldn't use the Jersey I ordered, but was very pleased with the quality and fabric. The return process was handled easily by Christopher. I will be ordering from them again!
9 October 2021
Unprompted review
Reply from Bicycle Booth
Hi Toni, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
Great customer service
7 October 2021
Unprompted review
Reply from Bicycle Booth
Hi Jaime, We're happy you had a fantastic time with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
I would rate them a 0 if I could
I would rate them a 0 if I could, I’ve had the worst experience with this company I paid for expedited shipping and was first told that my address was blacklisted by customs (total lie) and that it couldn’t be delivered so I needed a new delivery address! Which delayed the item by 2 weeks FYI they didn’t even refund my extra shipping fee! Next after trying to process a return they completely ghosted me after my item was delivered! I called 3x a day for a week and was sent to voice mail every time I even emailed them to no avail! Worst company ever BUYER BEWARE
6 October 2021
Unprompted review
Reply from Bicycle Booth
Dear Elizabeth, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to sales@bicyclebooth.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Good Customer Service
I needed some help from customer service on an item that was the wrong size. I normally purchase large but I was surprised that the jersey and bibs were actually a bit too big.
They helped me resolve the issue and I'm very pleased to have gotten things straightened out.
5 October 2021
Unprompted review
Reply from Bicycle Booth
Thank you for your very kind review, Jack! We are happy to hear our customers feel taken care of every step of the process. See you on your next purchase!
I have bought several items from the…
I have bought several items from the BB. I have never been disappointed with the item or the delivery. The quality of the jerseys and shorts is excellent and the price point is great. I have recommended The Bicycle Booth to many of my friends.
5 October 2021
Unprompted review
Reply from Bicycle Booth
Hi Dennis, Amazing Feedback. I'll pass on your lovely feedback to our support team. We are so glad that you were happy with the quality of our jerseys.
See you on your next purchase!
Reply from Bicycle Booth
Hi Michael, We are so grateful for your kind words. Thanks for sharing your review with us and the community
Excellent Quality and fit
Excellent Quality and fit, amazing customer service! My go too shop!
29 September 2021
Unprompted review
Reply from Bicycle Booth
Hey Tim! We’re glad to hear that the quality of our product matched your expectations. We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Please visit us again soon!
Love my kits
I have bought 4 kits so far and have received 3. They are all perfect and I love them to tears. They wash and wear great. I get compliments every time I wear them.
27 September 2021
Unprompted review
Reply from Bicycle Booth
Hi Diane! You are one of our best repeating customers. It's easy to be a professional when we have clients like you.
Stop by any time, Diane.
Better than expected quality
Better than expected quality. I was going to use it for a few short races but now its in my weekly gear line up. Size true for shorts, went up one size for tops.
27 September 2021
Unprompted review
Reply from Bicycle Booth
Hi Timm, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Cycle Jersey
The jersey is a decent value for the money, but some of the sewing (zipper) leaves a little to be desired. Still, it is a nice jersey and reasonably priced. A little slow on the shipping, but it's coming from the other side of the world, so overall, it wasn't bad. Would I buy here again? Yes, I probably would. :-)
25 September 2021
Reply from Bicycle Booth
Dear Larry, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
BB is dropshipper. just buy elsewhere.
As a beginner cyclist i wouldnt expect i would ba ripped off immediately on my first purchase. paid a hefty amount believing in this brand only to find out the goods came from China & the items cost only 1/10 of the prices on their website. huge disappointed!
refund is impossible, cos why would they?
#BBforBadBibs
Negative reviews are never posted by admin in their ecommerce site
23 September 2021
Unprompted review
Reply from Bicycle Booth
Hi there, Experiences like yours are far too common. I would be glad to help you feel comfortable. I would be happy to help you resolve your problem.
Please send us an email at sales@bicyclebooth.com
Customer service is very attentive and…
Customer service is very attentive and responsive without delay. Thanks lots for your swift assistance !!!
23 September 2021
Unprompted review
Reply from Bicycle Booth
Dear Safinaz, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
We hope you'll come and see us again soon!
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