Big Apple Buddy Reviews 

Super fast delivery & extra kind staff - they sent out the product on 5th Jan, received it already on 9th Jan (and there was a weekend in between!). They were also really making sure that everything was fine with my order by even doing aftersales service and writing an email to check up on us if we are satisfied with the service and the product! :-) Very nice, keep on doing business like this guys, you are a positive example for everyone out there. Highly recommended! +++++

Purchased a gaming laptop through BAB.
The laptop arrived within the quoted timeframe (approx 10 days) and I saved around $700 Australian, after all costs including freight and import duties.
The overall experience was seamless with company being easy to use and maintained contact and communication at all times.
Totally recommend this company.

Excellent service, Great Delivery, Arrived so quickly and much sooner than I expected and just what I ordered

Great service that makes it easier and cheaper to obtain goods from the USA that are not typically available in the UK. The website is very intuitive and easy to use. The updates sent throughout the process were precise and timely. Great service overall and will definitely return.

Just got an update after having to raise a complaint to BBB as big apple buddy do not care about growth, healthy challenging from customers and it appears Ben the owner will lie through his teeth to try and get his way out of a complaint escalation and plead “we are just a small business”.
Luckily I have everything documented in emails and prove their unprofessional interactions with me and the fact that they have demonstrated further poor communication, lack of customer service skills and sheer disregard for a customer.
Big Apple buddy - just as you deem yourself a small business - your customers pay for services you promise and advertise and if you can not contractually provide the contractual services you advertise - Don’t lie and suggest you can or expect your customers not to complain.
If you don’t want paying customers buying from you in future because they tried to fairly resolve an issue with you directly after months of being ignored by the owner then communicate that to your customers. Why waste time
WARNING AVOID

Fast safe good information good follow up

Don’t hesitate

Jerry

I really recommend using Big Apple Buddy. I used their services to preorder the new lenovo legion go from America all the way to UAE. The international priority shipping was expensive but I can assure you that the package arrived within 3 days I was impressed by the fast delivery and how well the package was packed. And also their customer support is really helpful.

The most awefull service ever . Tried from Japan . It is a shaddy company please be careful

My order arrived in good condition. Given this item is both highly price inflated and wont be available for many months in Thailand, this was well worth BAB's service charge.

The item was arrived a little slower than expected, but this is not unusual for a brand new VR set 2 days after initial release in the US.

Customer service was courteous, prompt, and helpful.

Very friendly and quick service. It took less than a week from I placed my order til I received the goods in Norway. They followed up all the way through and checked in with me after I received the goods to check that everything was ok.
I will use the service again and can highly recommend them!

Hakan Olsson
Norway

Product arrived to Australia in good condition and in the time frame expected. Product was a laptop.

Really professional service
Keep to their promise and keep you always informed .
Regards,
Nico Gordon

I was nervous ordering an expensive electronic item from a service I had not tried however Big Apple Buddy thankfully were a dream to transact with. I was kept informed all through the procurement and delivery process and my goods landed fast from New York to Australia, in perfect condition. All domestic customs costs were clearly estimated in the process, and I was able to make additional local tax payments fast, ensuring delivery was not delayed.

I am not one for writing reviews, but the manner in which I was treated in my transaction with Big Apple Buddy and the speed and efficiency of the service warrants major praise.

I would not hesitate to use them again, and Phillis Chan and the founders of Big Apple Buddy have set the bar very high for online shopping services everywhere to try and be as good!

Absolutely perfect

Not necessarily a simple situation: delivery of a product from the USA to France, not imported by the manufacturer.

The delivery was impeccable and what can I say about the customer service... There was a glitch during delivery and the customer service was way above the standards of customer services we know in France. Listening, caring, active, reactive... I'm impressed and I'll definitely call on them for my next import if the product is in the catalog!

A huge thank you to the whole team!

the order has been correctly processed and delivered. No damages or delays. The quality of the product was excellent. the communication/service with the company was excellent. Many thanks to Phillis Chan.

Charlotte Issa, Frankfurt, Germany

Great service!! I live in the Netherlands and the customer service (Phillis) aswell as the shipping and track service from FedEx, it was all perfect.
I really would recommend Big Apple Buddy!

Box office numbers in

This is by far the best customer service,

Original premium items, which ship to the UK by Fedex that makes it easy to track,

excellent customer service

Products sealed, well packaged and fast delivery.

100% Reliable, ordered my product and received it within 7 days from USA to Thailand. Great customer service as well. Well recommended for people who wants to shop for US products and ship it anywhere in the world !