Big Apple Buddy Reviews 

693
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the seamless package tracking process provided for international shipments from the United States. People frequently note that items arrive well-packaged, exactly as requested, and in pristine condition across various global destinations. Buyers often emphasize that the concierge service makes purchasing hard-to-find goods abroad remarkably smooth and professional. Some reviewers were not happy with unexpected duty taxes and wanted clearer transparency regarding extra fees before purchasing items. A few customers also mentioned that handling returns or dealing with product quality issues during international shipping could occasionally be challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Product

Reviewers mention positive satisfaction with the product and overall ordering experience. Consumers... See more

Order

Users describe positive interactions with order, highlighting fast international shipping and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where... See more

Rated 4 out of 5 stars

I made a purchase there on behalf of a German public institution. That meant we had to meet a lot of requirements and follow specific guidelines. Making initial contact (in order to comply with thes... See more

Rated 5 out of 5 stars

Excellent experience. I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their... See more

Rated 5 out of 5 stars

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Irela... See more


4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

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No recent history of asking for reviews

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4.5

All reviews

(693)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was incredible

Customer service was incredible. The owners clearly care about their business and take the time to make it as seamless as possible for the end user. Product delivered insanely fast (to Hong Kong). Will use again, for sure!

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Exceptional company, was wary at first but their communication, customer service and speed of delivery and quality of product were outstanding. Had a baby monitor shipped from the US to Japan in just over a week. Very happy and would definitely recommend

16 January 2022
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, would happily recommend to friends and family to use - beats fit pro were ordered and delivered to me in no time.

Had been wary of ordering via this method but after using Big Apple Buddy and the great comms/updates from Phillis I would have no hesitation to use again. Thanks!

15 January 2022
Unprompted review
Rated 5 out of 5 stars

Happy Chappy

I have been looking to get my hands on the beats fit pro for a while now. Found out I could order them through these guys and still get the headphones within a week, it was a no brainier for me.

Very good customer care and received the item ahead of schedule.

Would definitely use again and recommend to others.

15 January 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless. Quick, thorough and nicely sent out and communicated. Doesn't get any better.

I am in the UK wanted something from the USA not on sale here, Made a request to Apple Buddy on the Thursday and had it in my hand Tuesday morning. Always knew what was going on and where....may sound a simple process but lots can go wrong and it didn't. Great service.

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Great International Shipping experiece~!

My Shopping experience with Big Apple Buddy exceeded my expectations. Although the shipping cost was higher than I initially thought, the staff at Big Apple Buddy made sure that I had the relevant tracking number and even followed up with me after the parcel had arrived. I highly recommend shopping with them,

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Great

Delivery was remarkably fast and customer service was attentive, item exactly as advertised. Perfect

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I received my parcel in perfect condition and was delivered in the earliest estimated time. I'm glad I've used their platform. Highly recommended.

12 January 2022
Unprompted review
Rated 5 out of 5 stars

100% satisfaction.

I have bought from Big Apple Buddy twice now and am totally sure of them as a reliable, quick, secure and friendly service.
I will definitely recommend them.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Super delivery speed

I did ordered from Romania, EU and I was amazed by the speed of the delivery. The parcel was in good shape and the product arrived without defects.

Super!

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Fast and secure

I live in Germany and bought the Beats Fit Pro from Big Apple Buddy. The shipping was super fast and safe. I will order again in the future if it is not available in Germany.

2 January 2022
Unprompted review
Rated 5 out of 5 stars

Incredible Service & Communication

Incredible Service & Communication
Ordered just before Christmas and item arrived within 3 days, kept up to date with delivery throughout and check-ins from Big Apple buddy to make sure I was satisfied with the service. This is what Customer Service should be like! Would highly recommend.

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Needed Beats Fit Pro as a Christmas…

Needed Beats Fit Pro as a Christmas present. Could only get them from USA. Ordered Thursday and received an email confirming Monday delivery. I was sceptical this would happen - but it did! I was impressed and then to receive a personal email asking if everything was OK was even more impressive. I would not hesitate to recommend Big Apple Buddy. Exceptional customer service in my view and will use again.

24 December 2021
Unprompted review

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